“Avoid this insurer.
We were being taken to court by this company for paying a bill that we had already paid.
We had debt collectors letters and hundreds of invasive phone calls from the debt collector which were extremely stressful.
Even though we sent all the proof that we had paid the bill they would not stop.
In the end we had to contact the insurance ombudsman who finally made the nightmare stop.
Avoid like the plague if you enjoy sanity.”
“The advisors were very helpful when I changed my car to a smaller car in the summer, half way through the annual policy and they adjusted my policy accordingly with efficiency.
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“this insurance company gave me a really good price everything was straight forward I have not renewed a new policy yet with company so I don't know what that will be like but so far I would recommend this company.”
“Good experience with this company, some initial delays occurred however this was due to having been a company car driver moving to private insurance.
Pleased to say that Pivilege recognised my accident free company driving record and awarded me a good no claims discount.”
“Purchased the policy through comparison site. Selected that i wanted full accidental damage cover, after i purchased the policy a month later received a letter saying it didnt cover damage to tv and a few other things ans it left a number for me to call if i wanted to cancel with no charge. I called the number to find it waa the wrong one (home emergency man answered) and on the number off their website i waa continousley on hold for ages. Very poor service and communication. As a manager of a household insurance department for a broker i would definately not reccommend this company. And will not be renewing i am glad i have not needed to make a claim because they are hard to get a hold of but quick to take your money.”
