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Sheilas’ Wheels Reviews

3.4 Rating 1,016 Reviews

60 %

of reviewers recommend Sheilas’ Wheels

Company Reviews

3.4

Based on 1,016 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Sheilas’ Wheels 1 star review on 11th July 2024

Sheilas’ Wheels 1 star review on 11th July 2024

Sheilas’ Wheels 1 star review on 11th July 2024

Sheilas’ Wheels 1 star review on 18th March 2024

Sheilas’ Wheels 1 star review on 23rd January 2024

Sheilas’ Wheels 1 star review on 6th October 2023

Sheilas’ Wheels 1 star review on 25th April 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not helpful in the event of a claim. Very harsh.”

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Posted 4 years ago

“Very giid”

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(Car Insurance) - Posted 4 years ago

“So far seems tery good”

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(Car Insurance) - Posted 4 years ago

“So far so good.I haven’t needed to make a claim,and hope I never have to.However,it seems a good company and is covered by Esure.”

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(Car Insurance) - Posted 4 years ago

“Cheapest quote for a brilliant service, no issues getting started with them very simple and straightforward, have recommended them to friends”

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(Car Insurance) - Posted 4 years ago

“Had a very minor collision, was told by Sheilas' Wheels to submit photos of the damage on their website for assessment. I did this and got an email from them saying that my car was a total loss as the cost of repairs was more than the car was worth. I was very surprised by this, as the damage was minimal. I rang the company to discuss this and was told that one of their engineers had decided that he wanted it to be assessed at a garage to see if the car could be repaired instead of written off, and that if repairs could be made then I would be provided with a courtesy car. Car was picked up on Wednesday for the assessment. Six days later I had still not had any contact from the insurer to tell me what the outcome of the assessment was, so I rang the garage. They informed me that my car wasn't a total loss at all, sand they had started repairs several days ago. I asked why I hadn't been told and they said they had let the insurer know, who should have passed it on to me. I asked why I hadn't been given a courtesy car, they said they were never told that I was entitled to a courtesy car, and that the earliest they could get one to me would be the same day that my car was expected to be returned to me. I rang Sheilas' wheels to ask why I hadn't been informed that my car wasn't a totaly loss as they had stated, why I hadn't been told that repairs had been started, and why I hadn't been given a courtesy car. All the memeber of staff said was "I don't know, sorry" over and over again. The woman I spoke to said she would inform the person who was handling my case of the situation and get him to give me a call back. Well I never got a call back and I never got any answers. The courtesy car is in my contract with Sheilas' Wheels, they broke that contract by not holding up their end of it, while also leaving me without a car for nine days (which made my life very difficult). The fact that I was incorrectly told that my car was a total loss as well as the total lack of communication from them throughout the entire process was absolutely not acceptable. I will not be using them again.”

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Posted 4 years ago

“They have been doing this professionally”

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(Car Insurance) - Posted 4 years ago

“Have used previous years . Very helpful. Would always use if premium was competitive”

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(Car Insurance) - Posted 4 years ago

“Great company to work with”

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(Car Insurance) - Posted 4 years ago

“Easy to sign up to insure your car”

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(Car Insurance) - Posted 4 years ago

“Very helpful overall, did have an issue with my direct debit but very nice member of staff who was working from home resolved this and all is fine now. I have renewed my policy with Sheila's Wheels and will do so again provided my premium is reasonable. Thank you.”

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(Car Insurance) - Posted 4 years ago

“Very good costumer service for all …thank you x”

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(Car Insurance) - Posted 4 years ago

“Best Insurance company in 20 years of driving”

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(Car Insurance) - Posted 4 years ago

“I can't write 2000 characters, I don't need to. I cannot fault Sheila's wheels. They've been great since day one.”

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(Car Insurance) - Posted 4 years ago

“Happy that they got my car towed very quickly but very annoyed that they are not dealing with calls efficiently to follow up, as I was promised a replacement car and I still have no news - their contact for the replacement car is totally lost and does not have a "booking number" - Sheila's wheels is the same and I have been trying to get this information for two days solid, listening to their waiting music. Maybe they should think about hiring more staff.”

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Posted 4 years ago

“Fast friendly service”

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(Car Insurance) - Posted 4 years ago

“Was recommended by a very good friend, and I am pleased so far”

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(Car Insurance) - Posted 4 years ago

“Competitive prices everything i needed for my car insurance”

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(Car Insurance) - Posted 4 years ago

“SHELIAS WHEELS CAR INSURANCE PAID OUT ALMOST £4000 IN A CRASH FOR CASH SCHEME. THE FRAUDSTER GOT AWAY WITH ALMOST £4000 POUNDS, AND THIER CAR WASN'T EVEN WORTH £300! LOOK AT THE BEAUTIFUL CONDITION OF MY SAAB, AND TELL ME IF IT LOOKS LIKE IT'S BEEN IN A CAR ACCIDENT! A LITTLE WEAR AND TEAR DUE TO IT BEING ALMOST 15YRS OLD! IT PASSED IT'S MOT STRAIGHT AFTER THE FAULSE CLAIM WAS FILED. I TRIED TO EXPLAIN, SUBMIT MY EVIDENCE AND OF COURSE I REFUSED ANY LIABILITY. AS THERE WAS NO CAR ACCIDENT! BUT THE CLAIMS DEP REFUSED TO EVEN ASSIST ME IN ANYWAY, AND DIDN'T CONDUCT A THROUGH INVESTIGATION. I HAVE LOST COMPLETE TRUST IN THERE SERVICES. PLS VIEW MY PHOTO AS PROFF OF THIS MAJOR ERROR, UNBELIEVABLE.”

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Posted 4 years ago

“Very helpful”

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(Car Insurance) - Posted 4 years ago

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Sheilas’ Wheels is rated 3.4 based on 1,016 reviews