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Sheilas’ Wheels Reviews

3.4 Rating 1,016 Reviews
60 %
of reviewers recommend Sheilas’ Wheels
Company Reviews Questions Metrics
3.4
Based on 1,016 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
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Sheilas’ Wheels 1 star review on 11th July 2024
John Aitchison
Sheilas’ Wheels 1 star review on 11th July 2024
John Aitchison
Sheilas’ Wheels 1 star review on 11th July 2024
John Aitchison
Sheilas’ Wheels 1 star review on 18th March 2024
Anonymous
Sheilas’ Wheels 1 star review on 23rd January 2024
Anonymous
Sheilas’ Wheels 1 star review on 6th October 2023
Anonymous
Sheilas’ Wheels 1 star review on 25th April 2023
Hope
Anonymous
Anonymous  // 01/01/2019
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Anonymous
Verified Reviewer
“I'M ABSOLUTELY SHOCKED! SHELIAS WHEELS PAID OUT ALMOST £4000, ON A CRASH FOR CASH FRAUDULENT SCHEME. I BOUGHT MY OLD SAAB SECOND HAND FROM A DEALER IN 2020, AND IT BEING ALMOST 15YRS OLD. IT WAS STILL IN FANTASTIC! CONDITION. THERE WE'RE A FEW SCUFFS AROUND THE FRONT, GENERAL WEAR AND TEAR. BUT NOTHING MAJOR. IT PASSED THE MOT WITH FLYING COLOURS LITERALLY A COUPLE OF WEEKS AFTER THE INCIDENT HAD OCCURRED. I ALSO WANTED TO SUBMIT MY MOT PASS CERTIFICATE, AS EVIDENCE TO SHELIAS WHEELS. TO SHOW MY CAR WAS ROAD WORTHY STRAIGHT AFTER THE INCIDENT. BUT THEY HAD REFUSED THIS EVIDENCE FROM ME. WHICH IS ABSURD! CONSIDERING INSURERS ARE SUPPOSED MAKE SURE BOTH PARTIES ARE HEARD AND BOTH ACCOUNTS ARE TAKEN INTO CONSIDERATION. TO PROCESS A FAIR AND LEGITIMATE CLAIM. THE INCIDENT HAPPENED THIS YR 2021. I WAS DRIVING WITH MY ELDERLY MOTHER AND CHILD GOING THROUGH A FAST FOOD, DRIVE THROUGH. YOU CAN ONLY DRIVE AT 5MP SPEED ANYWAY, IN A DRIVE THROUGH. AND EVERYONE WAS AT A CRAWLING PACE. THE LADY IN THE CAR IN FRONT OF ME DID A VERY RANDOM EMERGENCY BREAK IN FRONT OF MY CAR. I WAS SHOCKED! AND SO WAS MY MUM! BUT I DIDN'T THINK ANYTHING OF IT. UNTIL THE DRIVER AND HER PAL STEPPED OUT AND BOTH APPROACHED MY CAR EXTREMELY AGGRESSIVELY. MIND U MY FAMILY WE'RE IN THE VEHICLE SO I MAINTAINED CALMNESS. I STEPPED OUT OF MY CAR, AS THE LADY HAD CLAIMED I TOUCHED HER VEHICLE. I WANTED TO SEE THIS "PRESUMED" DAMAGE. SO I WENT TO SEE IF THERE WAS ANY DAMAGE, BUT I ALREADY NEW SHE WAS LYING. AND THERE WAS ABSOLUTELY NOTHING ON EITHER ONE OF OUR VEHICLES. ALSO THIS LADIES CAR WAS OLDER THAN MINE! AND QUITE AGED. MY CAR WAS IN THE EXACT SAME CONDITION AS I BOUGHT IT, BEING SECOND HAND. THE LADY'S FRIEND STARTED TO ATTACK ME IN FRONT OF MY FAMILY. AND IN DEFENCE I HAD TO RETALIATE IN ORDER TO DEFEND MYSELF FROM FURTHER INJURIES. SHELIAS WHEELS SUPPORTED ME IN NO WAY, MY LITTLE CHILD SAW EVERYTHING! AND IS STILL TRAUMATISED BY THE WHOLE INCIDENT. I WAS OFFERED NO APOLOGY OR ASSISTANCE EMOTIONALLY, OR IN ANYWAY FROM SHELIAS WHEELS. THIS HAS EFFECTED ME DRAMATICALLY, ESPECIALLY IN TERMS OF ANY FURTHER INSURANCE POLICIES I PROCEED WITH. I HAVE COMPLETELY LOST ANY FORM OF TRUST IN SHELIAS WHEELS INSURANCE. I'M UTTERLY DISTURBED BY THEIR OUTCOME, OF RULING IN THE THIRD PARTIES FAVOUR. EVEN THOUGH I AM THE VICTIM! I AM NOW LEFT LIABLE FOR A FRAUDULENT CLAIM, THAT WASNT EVEN THOROUGHLY INVESTIGATED. SHELIAS WHEELS REFUSED THE EVIDENCE I WANTED TO SUBMIT TO THE CLAIMS DEP. I AM SUBMITTING CURRENT PICTURES OF MY BEAUTIFUL SAAB, OLD AS IT IS. THE CONDITION IS FANTASTIC! JUST TO SHOW EVERYONE ONLINE AND SHELIAS WHEELS, THAT THIS OUTCOME SHOULD NEVER HAVE HAPPENED. THIS PERSON WILL CONTINUE TO PUT OTHER'S LIVES IN DANGER. AND CONTINUE TO SUBMIT MORE FRAUDULENT CLAIMS AGAINST THE PUBLIC, AND INSURANCE COMPANIES. I WANT MY CLAIM TO BE RELOOKED AT. I STILL CAN NOT BELIEVE THIS CONCLUSION, OF PAYING A FRAUDULENT CLAIM TO A VERY DECEPTIVE PERSON OF 3,834.20. FOR ABSOLUTELY NOTHING, THERE'S NO DAMAGE ON EITHER OF OUR CARS, ECEPT WEAR AND TEAR DUE TO THE AGE. I'M DISGUSTED. PLEASE VIEW MY PICTURES TO SEE IF THIS CLAIM WAS WORTH ALMOST £4000 POUNDS.”
Helpful Report
Posted 4 years ago
Tasnim Patel
Verified Reviewer
“Very happy with insurance service”
Helpful Report
(Car Insurance) - Posted 4 years ago
Peter Fletcher
Verified Reviewer
“Couldn't buy insurance via Sheila's wheels as when using link from comparison site I received a silly OOPS message from SW saying they couldn't arrange to set up home insurance with them as website not working. Purchased insurance elsewhere!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Used Sheila's Wheels previously and was happy with them and happy with them now”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“Great value and easy to access policy”
Helpful Report
Posted 4 years ago
Tom Brooks
Verified Reviewer
“Took a while to answer but lovely lady very friendly and informative”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“> Easy to select > Easy to apply > No hidden issues > Good communication > Pleasing & efficient service”
Helpful Report
(Car Insurance) - Posted 4 years ago
Paul Hargreaves
Verified Reviewer
“After damaging my vehicle it was sent for repairs and I had to pay an excess on my premium because I had the paint work at the front of the vehicle treated with ppf. They said it was a modification, I had it fitted to protect the paint work. Will not be using them for insurance purposes again.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Very Upset
Verified Reviewer
“All ok to insure with them, but be warned - if you need to make a claim their customer service is abysmal. You can't get through to speak to anyone, email contacts are ignored and the online chat is absolutely useless. Suppose you get what you pay for. I've never claimed on car insurance for 40 years, but OMG this outfit is absolutely rubbish. Avoid Avoid Avoid”
Helpful Report
Posted 4 years ago
Rob Carroll
Verified Reviewer
“I found the whole experience very simple The staff I discussed my info and policy were very helpful and polite and did what they said they would and provided my policy online and also a hard copy”
Helpful Report
(Car Insurance) - Posted 4 years ago
Griff'
Verified Reviewer
“Easy transaction and easy to do business with”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“None”
Helpful Report
(Car Insurance) - Posted 4 years ago
Gordon McArthur
Verified Reviewer
“I had home emergency cover with these clowns and they think that the " emergency plumber " arrived 30 hrs later was acceptable hence causing more damage to my ceiling due to water leaking then taking no action against there "contracted emergency plumber "even though the plumber told me that there was no one available as the European cup final was on”
Helpful Report
Posted 4 years ago
Desmond Atuahene
Verified Reviewer
“My insurance is perfect insurance I have ever chosen,since I started buying insurance.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Andyalfagt
Verified Reviewer
“Very competitive pricing, very easy to set the policy up, simple to access the documents online. I can't say how good they are in the event of an accident or another claim, but I suspect they would be just as efficient.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Anonymous
Verified Reviewer
“Competitive insurance.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Chris From Sheffiel
Verified Reviewer
“I made a claim in January as my car was hit whilst parked . My claim was dealt with quickly , my car was sorted Great overall . But !!! Haven't heard anything since to claim back my £250 .free excess from GoCOMOPARE. . NO ONE SEEMS TO BE BOTHERED.”
Helpful Report
(Car Insurance) - Posted 4 years ago
Farrakh Butt
Unverified Reviewer
“Good range of cover with plenty of options for extras”
Helpful Report
Posted 4 years ago
David
Unverified Reviewer
“Tried to login to my account and view car insurance documents for weeks and it doesn’t work There’s a message saying oops they have a problem. Try calling and waste all your minutes, after over 20 minutes on 2 occasions i have still had no one answer, sent email and had no response. I will be moving even if there is a fee. They were ok, I’ve been with them for several years. I had one incident when a car went into the back of me, they were also with ESURE who Sheila’s wheels is, and the car was repaired with a curtesy car provided. But what’s going on? When you cant access your documents or speak to any one.”
Helpful Report
Posted 4 years ago
Miss Taylor
Unverified Reviewer
“Whilst I was reversing out of my drive marked with the red asterix on my first photo and after checking all mirrors and blind spots, a 3rd party vehicle has turned left off the main road marked with the yellow asterix just as I was finishing my maneuver and they have caused an obstruction resulting in a small collision of our vehicles. There is even CCTV showing that this 3rd party did not stop to check before she turned left she just pulled straight in. Sheila's Wheels however have said that because I'm reversing I'm fully at fault as that's basically how it goes. I'm appalled by this decision when as this photo clearly shows, there are 2 separate roads and the 3rd party did not stop before continuing to do a left turn without looking. My second photo shows via the yellow arrow, the road I was already reversed out onto and the red asterix shows where they did a left turn to enter a new road and they did this without stopping to check it was clear first resulting in causing an obstruction which should have and could have been avoided. Appalling decision and completely incorrect when the 3rd party is clearly at fault. Had a cyclist been coming up the side road marked by the yellow arrow then the 3rd party would have caused an accident and injury by her actions. Do NOT insure with this Company.”
Helpful Report
Posted 4 years ago
Sheilas’ Wheels is rated 3.4 based on 1,016 reviews
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