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Sure Thing Reviews

3.5 Rating 553 Reviews

62 %

of reviewers recommend Sure Thing

Company Reviews

3.5

Based on 553 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thought I had filled in application correctly but I was unaware that I had not included a previous claim, unintentionally may I add. I was charged an extra £30 to correct my policy, a few key strokes on your computer, plus extra for the claim. I will not be renewing my insurance with you next year. I could have got a cheaper deal elsewhere even with the claim included. If I had known that I had missed the claim on the form I would have rectified it straight away and therefore my quote would have been dearer resulting me in going elsewhere. I was going to cancel the policy but was quoted £60 to d so plus I would also be charged over £50 for the car cam which Halfords are selling for £31. Any wonder I will not return to you next year.”

Posted 6 years ago

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Hi Kenneth, I'm really sorry to hear of your experience since joining Sure Thing! It is essential we have your correct claims history recorded on the policy to ensure you're fully insured in the event of an accident. However, I do acknowledge you may not have intentionally missed during the quote application stage. This isn't the kind of service we aim to offer and would appreciate the opportunity to rectify this matter. If you could please get in touch via feedback@surething.co.uk with your policy details I can look into this for you. We hope to hear from you soon. Thanks again, Jonathan.

Posted 6 years ago

“Easy smooth transaction.”

Posted 6 years ago

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Hi, thanks for the five star comments. We're pleased to hear of your positive experience in joining Sure Thing! Take care, Jonathan.

Posted 6 years ago

“It was do easy to change over and you saved me over £500!”

Posted 6 years ago

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Hi, thanks for taking the time to leave your feedback. We're thrilled to hear we've saved you over £500 on your car insurance this year! Have a safe year of driving ahead. Thanks again, Jonathan.

Posted 6 years ago

“Easy transactions”

Posted 6 years ago

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Thanks for the five star rating! Regards, Jonathan.

Posted 6 years ago

“Best deal”

Posted 6 years ago

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Hi, thanks for the five star rating. Safe driving ahead! Jonathan.

Posted 6 years ago

“The price was right”

Posted 6 years ago

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Hi Greg, thanks for your feedback regarding the price of your policy. Is there anything we could have done different to merit a higher rating? We appreciate your time and comments. Safe driving! Jonathan.

Posted 6 years ago

“Excellent company, Great website easy to navigate and download, print all the documents needed also great communication from customer services staff. Good value for money, Thanks.”

Posted 6 years ago

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Hi Magdi, thanks for leaving your five star review. We're thrilled to hear of your positive experience in joining Sure Thing! This is the kind of service we aim to offer and wish you a safe year of driving ahead! Regards, Jonathan.

Posted 6 years ago

“EASY TO FOLLOW ONLINE APPLICATION. VERY HELPFUL VIA TELEPHONE WHEN I NEEDED ASSISTANCE.”

Posted 6 years ago

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Hi Susan, many thanks for taking the time to leave your kind comments. We're extremely pleased to hear of your positive experience since joining Sure Thing! Take care, Jonathan.

Posted 6 years ago

“cheaper thanks”

Posted 6 years ago

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Hi Stephen, thanks for the feedback. We're pleased we may have been able to save you some money on your car insurance this year. Take care, Jonathan.

Posted 6 years ago

“Sure Thing was one of the cheapest car insurance to buy on line for the needs that I wanted”

Posted 6 years ago

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Hi, thanks for the feedback. We're pleased we may have been able to save you some money on your car insurance this year. Regards, Jonathan.

Posted 6 years ago

“Easy to arrange the new insurance , easy web site to use and good price - can't be bad .”

Posted 6 years ago

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Hi, thanks for the five star feedback. We're really pleased to hear of your experience in joining Sure Thing! We wish you a safe year of driving ahead, Jonathan.

Posted 6 years ago

“quick easy and honest straightforward and easy steps to get insurance”

Posted 6 years ago

Read Sure Thing Reviews

Hi, thanks for the five star feedback. We're really pleased to hear of your experience in joining Sure Thing! We wish you a safe year of driving ahead, Jonathan.

Posted 6 years ago

“Site was very user friendly and easy to get a quote, I did it in no time and got all the things I wanted covered at a cheaper price. Well done will use again.”

Posted 6 years ago

“Excellent efficient service”

Posted 6 years ago

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Hi Anne-Marie, we're delighted with your kind comments. All the best for the remainder of 2017! Thanks, Jonathan.

Posted 6 years ago

“Really simple,no hassle,it's 5/5 for me👍”

Posted 6 years ago

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Hi Rob, thanks for the five star rating. We're really pleased to hear of your positive experience in joining Sure Thing! and wish you a safe year of driving ahead! Regards, Richard.

Posted 6 years ago

“Good customer service support”

Posted 6 years ago

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Thank you for the 5 star rating. Take care, Richard.

Posted 6 years ago

“Helpful knowledge staff who were friendly and made taking out car insurance very easy - also great price”

Posted 6 years ago

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Hi, thanks for the purchase. We're delighted with your feedback as this is exactly the kind of experience we aim to offer. Have a safe year of driving ahead! Thanks again, Richard.

Posted 6 years ago

“Friendly passionate staff laughed at this.. yes error i made but no help and took more money off me..A policy i had for 3 minute.. wouldnt recommend them.”

Posted 6 years ago

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Hi, I'm really sorry to see you feel this way. This is not the kind of service we aim to offer and would appreciate if you would give us the opportunity to resolve your concerns. I have passed your details onto a member of our customer service team who will attempt to make telephone contact with you to discuss as soon as possible. If there is anything else I can help with in the meantime, please don't hesitate to get in touch through feedback@surething.co.uk. Take care, Richard.

Posted 6 years ago

“Sure Thing gave me a good price for extensive car insurance. The advisor I spoke to prior to joining was very professional and helpful. I have had a torrid 2 years with my previous insurer who were constantly changing their requirements and writing to me to tell me my insurance was invalid as I hadn't fulfilled their new requirements despite them failing to make me aware of them. I wasted countless hours on the phone and email. To date Sure Thing have been an absolute revelation in comparison. I have only rated 4 stars as to date I have not required to use them for anything other than the initial purchase of my insurance.”

Posted 6 years ago

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Hi Peter, thanks for your excellent comments. We're glad to hear you've had a great experience with Sure Thing! so far and we are sure this will continue. Have a safe year driving and don't hesitate to get in touch if there is anything further we can do for you. Regards, Vicky

Posted 6 years ago

“Excellent website, first class product, easy to buy and set up.”

Posted 6 years ago

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Hi Jim, thanks for the fantastic comments and 5 start review. We're glad to hear you found the process hassle free. Safe year driving. Regards, Vicky.

Posted 6 years ago

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Sure Thing is rated 3.5 based on 553 reviews