“Quick with getting the car repaired and getting us a courtesy car
but the rest they Left us in the lurch
Not fourth coming with info or how the claim was proceeding
No info if the other party had admitted liability
Had to keep phoning to find out”
“The claim is taking a long time to be resolved utvstiklnisnt resolved after morevtgan 2 months and I have had to pay the excess and am still waiting for an outcome to get my money refunded”
“Good company but I Ave got too get in touch cos they aventurine set up direct debit properly and taking money out early but overall I'm very happy with the service provider”
“It would be a good thing to add a policy for insurance of more than one vehicle l will have to insure with a different insurer when my policy term is completed due to having another vehicle l drive on very few occasions maybe 1600 miles a year kind regards Jim McHale”
“Before Xmas I had to claim on my home emergency cover (no hot water). When I claimed I was advised that element of my policy was provided by axa. After 2 weeks of ineptitude from axa, during which heating engineers failed to turn up, I found my own company to do the repairs. During this period I requested the co-op to chase this up as my insurance premium had been paid to them and not to axa. Not unreasonably I expected them to take some ownership in resolving the situation. Whilst I spoke to some pleasant people at the co-op, they all ultimately passed the buck to axa. What they failed to grasp was I purchased EMERGENCY cover. Would I recommend? Definitely not!”
