Gear Geek Reviews

Name: Gear Geek
Address: 7A Legion House, Beaufront Park, Anick road, Hexham, Northumberland
Rating: 4.77

4.8 Rating 14,983 Reviews

95 %

of reviewers recommend Gear Geek

4.8

Based on 14,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0808 175 1640

Email:

info@geargeek.co.uk

Location:

7A Legion House,
Beaufront Park, Anick road,
Hexham
Northumberland
NE46 4TU

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Gear Geek 5 star review on 15th December 2025

1099

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not that great battery doesn’t last long at all”

Helpful Report

Posted 5 years ago

Hi Danielle, I am very sorry to hear you are not happy with the service you have received. Please email us at info@geargeek.co.uk and i will be able to assist you further. Thanks, Rachael Customer Service Manager

Posted 5 years ago

“The watch does not do what it says it does on the advertisement so I have wasted my money. I need to return it.👎🏻👎🏻👎🏻👎🏻”

Helpful Report

Posted 5 years ago

Hi Kirti, I am sorry to hear that you are experiencing issues with this product. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/return-my-order/ Kind Regards, Rachael

Posted 5 years ago

“Phone tempered glass cover didnt for properly and ended up cracking”

Helpful Report

Posted 5 years ago

Hi Stephen, I am sorry to hear that you are experiencing issues with this product. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/return-my-order/ Thanks, Rachael

Posted 5 years ago

“Battery only lasts 1 hour”

Helpful Report

Posted 5 years ago

Hi Brian, I am sorry to hear that you are experiencing issues with this product. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/return-my-order/ Kind Regards, Rachael

Posted 5 years ago

“The return policy is very unfriendly and off putting.”

Helpful Report

Posted 5 years ago

Hi Hazel, Please can you call me at your earliest convenience on 0113 4676762. Thanks, Rachael Customer Service Manager

Posted 5 years ago

“One of the ear buds didn't work, wish they would send me a replacement pair”

Helpful Report

Posted 5 years ago

Hi Feiroze, I am sorry to hear that you are experiencing issues with this product. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/return-my-order/ Thanks, Rachael

Posted 5 years ago

“These were a gift for daughter 9yrs Take out of box put them on charge and did not work little girl devastated”

Helpful Report

Posted 5 years ago

Hi Nicola, Please email us at info@geargeek.co.uk and we can help resolve this for you. Thanks, Rachael

Posted 5 years ago

“Must definitely fudge their reviews!”

Helpful Report

Posted 5 years ago

Hi Rebecca, Thank you for showing interest in our reviews and how we collect data. Please note we strive to be as transparent as possible but we are always balancing that with privacy and your data. In order to be as impartial as possible we do not request or collect any reviews via our systems or servers. Review requests are made in line with our third party review platforms processes and systems. We do not have access to directly request reviews from our customers all requests are made by a third party review platform. To avoid false reviews only verified purchases are sent requests several weeks or months after purchase. The third party review platform also may not request a review from every verified purchase due to limitations on systems and the volume of orders we process. Some reviews left via the third party platform may be moderated based on inappropriate content or language, we have no control of this moderation. We are unable to provide further information about how the third party platform processes its requests as we do not have access to this information ourselves. We hope this helped you better understand the process. Kind Regards, Rachael Customer Service Manager

Posted 5 years ago

“It was good at the start, but after two days one stopped working so I'm not happy about it.”

Helpful Report

Posted 5 years ago

Hi Luul, I am sorry to hear that you are experiencing issues with this product. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/return-my-order/ Thanks, Rachael

Posted 5 years ago

“The purchase I made was not worth it at all.”

Helpful Report

Posted 5 years ago

“Keeps falling out of either ears”

Helpful Report

Posted 5 years ago

Hi Linda, Thank you for your review. Please can you email us at info@geargeek.co.uk we have some information to share with you. Thanks, Rachael

Posted 5 years ago

“Awful, ordered earpod pro on 28th April, not arrived, tracking number does not exisit, no response to online webchat or email, always states there is not a memeber of the team to answer calls. My 12yr old daughter wanted to buy Apple pods, we discouraged and after looking she chose this and gave me £40 of her own money so I could pay by card, guaranteed fast delivery and dispatch. Ordered on the 3rd May, confirmation on the 4th with royal mail tracking order, that does not show as a valid number on the RM website, RM say not valid. Wish I had not bothered and will be seeking consumer legal advice.”

Helpful Report

Posted 5 years ago

“Didn’t work”

Helpful Report

Posted 5 years ago

Hi Ian, Thank you for your review. As previously advised this item is for data transfer only not audio, I am very sorry this was not the item for you. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/return-my-order/ Kind Regards, Rachael

Posted 5 years ago

“order no. 209741 Please do not use, horrific response to a product ordered on the 3rd May for my daughters 12th birthday - product geargeek pro earpods - we discouraged her from using all her money on apple pods - after searching we chose these, she gave me £40 of her own money so I ordered, confirmation next day with royal mail tracking dispatch number that royal mail say is not a genuine tracking number, telephoned continuously there are never any agents available, I have emailed and used webchat given my email and contact number - no response. No product received and devestated 12 year old. Do not believe the reviews - awful - will be starting consumer action.”

Helpful Report

Posted 5 years ago

“Ordered Genuine Samsung 7 charger cable. Can't say whether it was genuine or not, I have my doubts, because it literally fell to bits within the first few days. Got in touch with Gear Geek to ask for a replacement. Had to fill in a form with all the information and a photo and wait for authorisation. I had a new one within the week. However it was the wrong cable!! Emailed them and asked for the correct replacement. I was asked to fill in forms etc again. I give up its not worth my time. But hopefully by writing this I will save YOU time!!”

Helpful Report

Posted 5 years ago

Hi, Thank you for your review. I have checked your order and i can see the replacement order was the same item as the original. Please email us at info@geargeek.co.uk if you would like to discuss this further. Thanks

Posted 5 years ago

“Product did not work”

Helpful Report

Posted 5 years ago

Hi Richard, I am sorry to hear that you are experiencing issues with this product. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/return-my-order/ Thanks, Rachael

Posted 5 years ago

“item was not as described”

Helpful Report

Posted 5 years ago

Hi Kai. I am sorry to hear that you are experiencing issues with this product. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/return-my-order/ Thanks, Rachael

Posted 5 years ago

“My package still hasn’t arrived, only had one update since ordering!”

Helpful Report

Posted 5 years ago

Hi Suzy, Thank you for your review. I have replied to your email via our help desk this morning. Thanks, Rachael

Posted 5 years ago

“Not counting exactly by steps, not counting well heart rate!”

Helpful Report

Posted 5 years ago

Hi Tamas, I am sorry to hear that you are experiencing issues with this product. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/return-my-order/ Thanks, Rachael

Posted 5 years ago

“The converter I purchased didn't work for some reason. it was to play my iPhone through my Bose docking station. All plugged in fine but didn't work”

Helpful Report

Posted 5 years ago

Hi Hugh, Thank you for your email. Please see below as stated on the product page here: https://www.geargeek.co.uk/Apple-Lightning-to-30-Pin-Adaptor Please note the device is designed to transfer data not to stream audio. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/return-my-order/ Kind Regards

Posted 5 years ago

Gear Geek is rated 4.8 based on 14,983 reviews