Gear Geek Reviews

Name: Gear Geek
Address: 7A Legion House, Beaufront Park, Anick road, Hexham, Northumberland
Rating: 4.77

4.8 Rating 14,983 Reviews

95 %

of reviewers recommend Gear Geek

4.8

Based on 14,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0808 175 1640

Email:

info@geargeek.co.uk

Location:

7A Legion House,
Beaufront Park, Anick road,
Hexham
Northumberland
NE46 4TU

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Gear Geek 5 star review on 15th December 2025

1099

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received AirPods from your website 2 weeks ago and one of the AirPods doesn’t charge anymore and I tried going on YouTube and seeing what it could be and I’ve tried all of tips on there and it still isn’t working so I would like a refund”

Helpful Report

Posted 6 years ago

HI Tyla, I am sorry to hear that you are experiencing issues with this product. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/return-my-order/ Thanks, Rachael

Posted 6 years ago

“I don’t know what this means.”

Helpful Report

Posted 6 years ago

Hi Mia, Please contact us at info@geargeek.co.uk if you need further information. Kind Regards, Rachael

Posted 6 years ago

“Doesn’t work”

Helpful Report

Posted 6 years ago

Hi Brittany, I am sorry to hear that you are experiencing issues with this product. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/return-my-order/ Kind Regards, Rachael Customer Service Manager

Posted 6 years ago

“I'm still waiting for you product. do I have to wait any longer?”

Helpful Report

Posted 6 years ago

Hi Ionut, I have checked your account and i can see that when you entered your address at the checkout you missed your house number from your address. As a result of this your item has been returned back to Gear Geek. If you check your tracking information you will see this has been delivered back to us today. You can contact us at info@geargeek.co.uk providing the correct address details and we can resend out your item on Monday when our warehouse opens. Kind Regards, Rachael Customer Service Manager

Posted 6 years ago

“Who are Inks direct??? I have bought no ink?”

Helpful Report

Posted 6 years ago

“Product is fine. But that's not the point. These are I7s headphones. Wish.com sells the EXACT same product for £1 - ONE POUND! Totally ripped off”

Helpful Report

Posted 6 years ago

Hi Nick, Thank you for your review. No item we sell are advertised on any website other than Gear Geek. The items we sell are not a cheap copy with cheap components. They are personally manufactured for Gear Geek only using the highest quality battery, chip an mic which is designed to last for a very long time. The transmission distance is also 12m running on bluetooth version of V4.2+EDR with a built-in 65mAh Rechargeable Polymer Battery, which will support up to 4 hours playing/talking time. If you would like to return your item please visit our website and review our returns policy before opening a returns request. If you would like any further information please contact us at info@geargeek.co.uk Kind Regards, Rachael Customer Service Manager

Posted 6 years ago

“Delivery was a total fail. It never arrived.”

Helpful Report

Posted 6 years ago

Hi Toby, I am very sorry to hear your item did not arrive, I have searched through our help desk an I can not see any correspondence regarding this issue. Please email us at info@geargeek.co.uk and a member of our team will be happy to assist you. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“Didnn’t now work”

Helpful Report

Posted 6 years ago

Hi Vere, Please ensure you have connected a power source to your AV adapter aswell as the HDMI cable, This port is located on the device at the side of the HDMI port & resembles an iPhone 5/6 charging cable, this then needs to be plugged in to a plug socket. Also, it is perfectly normal for you to see a barcode on your screen. If you should see this please refer back to your device and click 'Trust this device'. Please also make sure you have updated your firmware. If you have followed all this information without success please email us directly at info@geargeek.co.uk. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“Tried lifting screen protector up to readjust it and it cracked”

Helpful Report

Posted 6 years ago

Hi David, Please email us at info@geargeek.co.uk and one of our team will be happy to assist you. Kind Regards, Rachael Customer Service Manager

Posted 6 years ago

“Mine only charged my phone once and audio dose not pass through it !”

Helpful Report

Posted 6 years ago

Hi Tim, Please see the link below to the item on our website and the product description which clearly states this item does not support audio, this is a data transfer cable only https://www.geargeek.co.uk/Apple-Lightning-to-30-Pin-Adaptor "This handy adapter allows you to seamlessly connect old and new Apple products in seconds. Do you have a device that still use the old 30-pin connector? Now you can fit your new iPhone and transfer data in no time. If you’re a longtime user of Apple products this is one accessory you can’t afford to be without. Please note the device is designed to transfer data not to stream audio. If you would like to return this item for a refund please use the link below to open a returns request. https://www.geargeek.co.uk/return-my-order/ Thanks, Rachael Customer Service Manager

Posted 6 years ago

“The don't pear up with her phone”

Helpful Report

Posted 6 years ago

Hi John, I am sorry to hear that you are experiencing issues with this product. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/return-my-order/ Kind Regards, Rachael Customer Service Manager

Posted 6 years ago

“The delivery was quick the product was rubbish.The 2nd time i have ordered the ipod earphones.After 12 days the sound went in one ear.Both times have broke.Only £5.99 but they are cheap and nasty.Wont waste money again.you pay for what you get.Stick with apple”

Helpful Report

Posted 6 years ago

“The adapter I ordered doesn't work”

Helpful Report

Posted 6 years ago

Hi Lewis, Thank you for your review. I am sorry to hear that you are experiencing issues with this product. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/return-my-order/ Kind Regards, Rachael Customer Service Manager

Posted 6 years ago

“Not received”

Helpful Report

Posted 6 years ago

Hi Joanna, Thank you for your review. I have checked your tracking information and this states your item was delivered on 11/12/19. Please email us at info@geargeek.co.uk and a member of our team will be happy to assist you. Kind Regards, Rachael Customer Service Manager

Posted 6 years ago

“Disconnect everytime with phone after few minutes.....”

Helpful Report

Posted 6 years ago

Hi Mohammed, I am sorry to hear that you are experiencing issues with this product. I have searched through our helpdesk and i can not see any correspondence regarding this issue. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/return-my-order/ Kind Regards, Rachael Customer Service Manager

Posted 6 years ago

“Are you joking I haven’t received the watch”

Helpful Report

Posted 6 years ago

Hi Julian, Thank you for your review. I have checked our tracking system and your item states this has been delivered. I have searched through our helpdesk and i can see there has been no correspondence regarding this issue. If you need further assistance please email us at info@geargeek.co.uk or call us on 0113 4676762 and a member of our team will be happy to assist you. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“what is this product?”

Helpful Report

Posted 6 years ago

“The earphones that I ordered were appalling. Whilst using them on a phone call they would make high pitched screeching noises on the other end of the call. And within a week of having them, one earphone stopped working, and so did the microphone. Not impressed at all”

Helpful Report

Posted 6 years ago

Hi Daisy I am sorry to hear that you are experiencing issues with this product. I have searched through our help desk and i can see there has been no correspondence regarding this issue. In order to request a refund or replacement please see the below link to our Returns Centre and a member of our Returns Team will be in touch. https://www.geargeek.co.uk/return-my-order/ Kind Regards, Rachael Customer Service Manager

Posted 6 years ago

“Didn’t work, tried it in 2 different cars and no joy. Do not buy”

Helpful Report

Posted 6 years ago

Hi Alex, I am very sorry to hear you are not happy with your item. Please contact us at info@geargeek.co.uk if you would like to discuss this in more detail. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“Not good product”

Helpful Report

Posted 6 years ago

Hi Saluja, If there is anything you would like to discuss in more detail, please do not hesitate to contact me directly on 0113 4676762 Mon-Fri 9am-5pm Thanks Rachael Customer Service Manager

Posted 6 years ago

Gear Geek is rated 4.8 based on 14,983 reviews