Gear Geek Reviews

Name: Gear Geek
Address: 7A Legion House, Beaufront Park, Anick road, Hexham, Northumberland
Rating: 4.77

4.8 Rating 14,983 Reviews

95 %

of reviewers recommend Gear Geek

4.8

Based on 14,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0808 175 1640

Email:

info@geargeek.co.uk

Location:

7A Legion House,
Beaufront Park, Anick road,
Hexham
Northumberland
NE46 4TU

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Gear Geek 5 star review on 15th December 2025

1099

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality is very bad”

Helpful Report

Posted 6 years ago

Hi Maddsar, Thank you for your review. I am very sorry you are not happy with your item. I have checked through our helpdesk & i can see there has been no correspondence regarding this issue. Please contact us at info@geargeek.co.uk & a member of our team will be more than happy to assist you. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“Purchased earphones which came dirty and used. Had to use a packet of wipes to clean it. Then the quality of sound was awful. Went straight in the bin.”

Helpful Report

Posted 6 years ago

Good Evening Naz, Thank you for your review. Our products are sent out as sealed units if there was an issue with the product itself when it was manufactured this would be the only cause, we do not sell used products. I have checked through our helpdesk & i can see there has been no correspondence regarding this issue. Please contact us at info@geargeek.co.uk & a member of our team will be more than happy to assist you. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“Delivery was quick but the airpod charger I bought doesn't work and the connection was completely broken / out of place when they arrived”

Helpful Report

Posted 6 years ago

Good Evening Ryan, Thank you for your review. I am very sorry you are not happy with your item & that it has arrived to you in this condition. Please email me at info@geargeek.co.uk & i will arrange for a replacement to be sent to you asap. Thanks Rachael Customer Service Manager

Posted 6 years ago

“I bought a 30 pin to lightning adapter and it didn’t work for audio or charging. Not good!”

Helpful Report

Posted 6 years ago

Good Evening Millie, Thank you for your review. Please note as stated on the product page this device is designed to transfer data not to stream audio please click here to read the description of this item again: https://www.geargeek.co.uk/Apple-Lightning-to-30-Pin-Adaptor. I have checked our help desk & i can see that there has been no correspondence regarding this issue. Please visit our website, click the return my order section fill in all the required information & a member of our returns team will get back to you ASAP. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“Wasn’t very happy with the product.”

Helpful Report

Posted 6 years ago

Good Evening Thomas, Thank you for your review. I am very sorry to hear you are not happy with your item. I have searched through our help desk & i can see there has been no correspondence regarding your item. Please contact us by following the below link & a member of our team will be more than happy to assist you. https://www.geargeek.co.uk/return-my-order/ Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“I would not even bother purchasing these wireless earphones, they are not fit for purpose. Unless you bought them to stand still and listen to music then go ahead, but if you plan on doing any form of exercise then I would not buy these. They fell out every 5 steps and therefore ending up running without.”

Helpful Report

Posted 6 years ago

Good Afternoon Pippa, Thank you for your review. I am very sorry to hear you are not happy with your Item. There is an element of one size can't fit all for this type of product but it's very rare we have any issues so it's unfortunate you seem to be a size this particular product doesn't cater for, The dimensions of this item are also listed within the product page. Please may i recommenced our new product - Compatible Earbuds Apple Airpod 2 which has some amazing reviews & also this type of fit would possibly be more suitable for you, I have placed the link below. https://www.geargeek.co.uk/compatible-earbuds-apple-airpod-2 I have checked our help desk & can see that an agent has not been contacted regarding this issue, you can visit our website here: https://www.geargeek.co.uk/return-my-order/ fill in all the requested information & a member of the returns team will be more than happy to assist you. Kind Regards, Rachael Customer Service Manager Delete

Posted 6 years ago

“Did not stick - terrible tempered glass cover”

Helpful Report

Posted 6 years ago

Good Evening Charlotte, Thank you for your review. I am very sorry you are not happy with your item. I have searched through our helpdesk & i can see there has been no correspondence regarding this issue. Please follow the below link, fill in all the information & a member of our returns team will be more than happy to assist you. https://www.geargeek.co.uk/return-my-order/ Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“Headphones work intermittently, batteries last less than an hour - very poor all round.”

Helpful Report

Posted 6 years ago

Good Morning Gary, Thank you for your review . I am very sorry your item is not working correctly. I have checked our help desk & i can see that there has been no correspondence to resolve this issue. Please follow the link below to to open a returns request & a member of our team will be more than happy to help you. https://www.geargeek.co.uk/return-my-order/ Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“The item was delivered as described. Unfortunately the screen protector does not fit well on the S9 curve screen, despite being sold describing it to. There was no instructions in the packaging. The screen protector consists tly lifts away from the screen which does not allow functions on the phone to work effectively.”

Helpful Report

Posted 6 years ago

Good Afternoon Joanne, Thank you for your review. I am very sorry to hear that your item is not functioning correctly. All our items have instructions to ensure they are set up in the correct way im very sorry yours was missing, Please also check under the plastic case as sometimes they are here. I have searched our helpdesk & i can not find any correspondence regarding this. Please contact us at info@inksdirect.org.uk to speak to one of our team. Alternatively you can visit our website click the 'return my order' section & a member of the returns department will be more than happy to assist you. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“I'm afraid the earphones didn't last a week :-(”

Helpful Report

Posted 6 years ago

Good Afternoon Jo, Thank you for your review. I am very sorry to hear you are not happy with your item. I have checked our help desk & can see there is no correspondence regarding your item. Please contact us at info@inksdirect.org.uk, Alternatively you can visit our website, click 'return my order' section follow all the instructions & a member of our returns team will be more than happy to assist you. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“Has not turned up”

Helpful Report

Posted 6 years ago

Good Evening Rosalind, I am very sorry to hear you have not received your item. I have checked your account with the order number you have provided & there seems to be an issue with your address which you manually entered at the check out. Please could you contact us at info@inksdirect.org.uk & we can resolve this right away & have your item re sent on a free next day delivery once we have all the correct delivery details. Kind Regards, Rachael Customer service Manager

Posted 6 years ago

“My order has not arrived. The shipping number has not been found. Where is my order?”

Helpful Report

Posted 6 years ago

“The product didn’t work”

Helpful Report

Posted 6 years ago

Good Evening Maira, Thank you for your review. I am very sorry to hear your item is not working as you have stated above. I have searched our helpdesk & can not find any correspondence regarding your order. Please email us at info@inksdirect.org.uk & a member of our team will be more than happy to assist you. Alternatively you can visit our website click 'return my order' section, follow the instructions & a member of our returns team will help resolve this for you. Kind Regards, Rachael Customer Service Manager

Posted 6 years ago

“Not very happy with them as the keep slipping out of my ears. Hardy used them because of this. So I wouldn't recommend them to my friends.”

Helpful Report

Posted 6 years ago

Good Afternoon Teresa, Thank you for your review. I am very sorry to hear you are not happy with your Item. There is an element of one size can't fit all for this type of product but it's very rare we have any issues so it's unfortunate you seem to be a size this particular product doesn't cater for, The dimensions of this item are also listed within the product page. Please may i recommenced our new product - Compatible Earbuds Apple Airpod 2 which has some amazing reviews & also this type of fit would possibly be more suitable for you, I have placed the link below. https://www.inksdirect.org.uk/compatible-earbuds-apple-airpod-2 I have checked our help desk & can see that an agent has not been contacted regarding this issue, Please contact us at info@inksdirect.org.uk for further assistance, Alternatively you can visit our website & click the 'return my order' section & a member of the returns team will be more than happy to assist you. Kind Regards, Rachael Customer Service Manager

Posted 6 years ago

“no comments about company but product is not good”

Helpful Report

Posted 6 years ago

Good Morning Svetlana, I am very sorry you are not happy with your item, Please ensure you have fully cleaned your phone screen before applying the screen protector & followed all the instructions provided to avoid any dirt been trapped under the screen protector causing any air bubbles. If you would like to contact us at info@inksdirect.org.uk one of our team will be more than happy to assist you. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“The seller must know how poor this product is yet continues to sell it.”

Helpful Report

Posted 6 years ago

Good Afternoon David, I am very sorry you feel this way regarding your item, Please contact us directly at info@inksdirect.org.uk to resolve this. Alternatively, you can visit our website click the 'return my order' section & a member of the returns team will be more than happy to assist you. Have a great day! Kind Regards, Rachael Customer Service Manager

Posted 6 years ago

“9 days later still no delivery no one taking calls do not use these people zero support or customer service some automated phone system that never connects you”

Helpful Report

Posted 7 years ago

“I ordered a 3 way HDMI splitter over 2 weeks ago and to date i have not received same. I thought this was a uk company and i assumed like most other uk companies i would receive my item within 7 days. Very disapointed”

Helpful Report

Posted 7 years ago

“Deceptive: it appeared from the website that I had ordered toner cartridges compatible with my HP M254dw printer, but when the cartridges arrived they were not compatible. I had to pay a local printer to run an emergency print job for me. Very disappointed.”

Helpful Report

Posted 7 years ago

Gear Geek is rated 4.8 based on 14,983 reviews