Gear Geek Reviews

Name: Gear Geek
Address: 7A Legion House, Beaufront Park, Anick road, Hexham, Northumberland
Rating: 4.77

4.8 Rating 14,983 Reviews

95 %

of reviewers recommend Gear Geek

4.8

Based on 14,983 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0808 175 1640

Email:

info@geargeek.co.uk

Location:

7A Legion House,
Beaufront Park, Anick road,
Hexham
Northumberland
NE46 4TU

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Gear Geek 5 star review on 15th December 2025

1099

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No comment!!!!!!”

Helpful Report

Posted 6 years ago

Hi Michael, If there is anything you would like to discuss in more detail, please do not hesitate to contact me directly on 0113 4676762 Mon-Fri 9am-5pm Thanks Rachael Customer Service Manager

Posted 6 years ago

“I ordered 2 earphones only got 1, called customer service I was told that they would send another , never got it. Called customer service again and was told that I should send a picture of the package. Told the lady why was I never told this in the first time I called , now obviously I don't have the package anymore. Told to sent an email for investigation, please the earphones cost £5, don't have time to be chasing no need to lie for something that is so cheap just wanted what I paid for, simple. Never ordering again nothing from it, keep the money looks like you need more than me.”

Helpful Report

Posted 6 years ago

Hi Ana, Thank you for your review. I have searched through our help desk and i can see there has been no correspondence has regarding the above. Please email us at info@geargeek.co.uk to resolve this issue. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“Thanks for opportunity to review the product but I’d like delivery of it first”

Helpful Report

Posted 6 years ago

Hi Alex, Thank you for your review. I have checked this order and this was a declined payment and the reason this item was never received. You will have received an email at the time you attempted to make the purchase from Gear Geek advising you that the payment method was declined and advising you to contact us if your order was still required. If you would like to discuss this further please contact me on 0113 4676762 Mon-Fri 9am-5pm or you can email us at info@geargeek.co.uk Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“I had high hopes for the product but unfortunately my headphones didn’t work at all. One ear has never produced sound whilst the other only connects some of the time.”

Helpful Report

Posted 6 years ago

Good Evening Oliver, Thank you for your review. I am very sorry to hear you are having issues with your item. Please email us at info@geargeek.co.uk and mark in the subject line 'FAO RACHAEL' and i am sure we can resolve this for you immediately. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“Does not work with google pixel 2 xl”

Helpful Report

Posted 6 years ago

Hi Rbiya, Thank you for your review. As stated on the product page this item is not listed as compatible. Please contact us at info@geargeek.co.uk and we can arrange for you to return your item. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“Should have said battery on eaqr pods lasts only 15 minutes”

Helpful Report

Posted 6 years ago

Good Evening John, Thank you for your review. I am very sorry to hear you are experiencing issues with your item, please email us at info@geargeek.co.uk and a member of our team will be happy to assist you. Alternatively, you can follow this link https://www.geargeek.co.uk/return-my-order/ to open a returns request. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“Charge only lasts about 45 mins nowhere near long enough”

Helpful Report

Posted 6 years ago

Good Evening Andrew, Thank you for your review. I am very sorry to hear you are not happy with your item. Please email us at info@geargeek.co.uk and a member of our team will be happy to assist you. Alternatively, you can follow this link https://www.geargeek.co.uk/return-my-order/ to open a returns request. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“my band won,t connect to my phone e.mailed for help a week ago,no answer so far,very dissapointed.”

Helpful Report

Posted 6 years ago

Good Morning Marilyn, Thank you for your review. I have checked through our help desk and i can not find any correspondence regarding this issue. If you still require some assistance regarding your smart band please email us at info@geargeek.co.uk or you can call us on 0113 4766762 Mon-Fri 9am-5pm. Kind Regards, Rachael Customer Service Manager

Posted 6 years ago

“Horrible the earphones last for 15 mins only after charging”

Helpful Report

Posted 6 years ago

Good Morning Salman, Thank you for your review. I am very sorry to hear you are having issues with your item. I have searched through our helpdesk and i can not see any correspondence regarding this matter. Please email us at info@geargeek.co.uk and a member of our team will be happy to assist you. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“Cover did not fit my phone came off within a day. Did not receive next day delivery either. Would not recommend”

Helpful Report

Posted 6 years ago

Hi Emma, Thank you for your review. I am very sorry to hear you are not happy with your item, i have checked your order and i can see that you did not pay for the next day delivery service and selected the standard 2-3 working day delivery at the checkout, this is the reason you did not receive your item the next day. In regards to your item been faulty if you would like to discuss further please do so by emailing us at info@geargeek.co.uk and a member of our team will be happy to assist you. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“The item purchased did not work Not worth chasing up though Not suitable for Pixel 3”

Helpful Report

Posted 6 years ago

Good Afternoon David, Thank you for your review. Please understand on the website it clearly states this item is not compatible with the device you have stated above. If you would like to return your item please do so by visiting our website , click ‘return my order’ fill out all the requested information and a member of our returns team will get back to you. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“Not happy at all.”

Helpful Report

Posted 6 years ago

“Aweful sounding & vulgar Christmas tree light show emanating from your ears.”

Helpful Report

Posted 6 years ago

Hi Paddy, Thank you for your review. I am very sorry to hear you are not happy with your item. I have searched through our help desk and i can see there has been no correspondence regarding this issue. Please contact us at info@geargeek.co.uk and a member of our team will be happy to assist you. Kind Regards, Rachael Customer Service Manager

Posted 6 years ago

“Customer service excellent but quality of the product the worst”

Helpful Report

Posted 6 years ago

Good Afternoon Mr Kunwar, Thank you for your review. We really appreciate your comments regarding our customer service. I am very sorry to hear you are not happy with your item, i have searched through our help desk and i can see there has been no correspondence regarding this issue. Please contact us at info@geargeek.co.uk if you would like further assistance to resolve this matter. Kind Regards, Rachael Customer Service Manager

Posted 6 years ago

“see below.”

Helpful Report

Posted 6 years ago

Hi Duncan, Thank you for your review, I have also responded to your comments below. I am very sorry to hear you are not happy with your item. I have searched through our help desk and i can see there has been no correspondence regarding this issue. Please contact us at info@geargeek.co.uk and a member of our team will be happy to assist you. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“Cheap copy, didn’t work or do the job required, will now have to purchase another Apple original which I should of done in the first place!”

Helpful Report

Posted 6 years ago

Hi Simon, Thank you for your review. I have checked through our help desk and i can see no correspondence regarding this issue. Please contact us at info@geargeek.co.uk and a member of our team will be happy to assist you. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“Earphones don’t last long”

Helpful Report

Posted 6 years ago

Good Evening Chloe, Thank you for your review. I am very sorry you are not happy with your item. I have searched our help desk and i can see no correspondence regarding this issue, please contact us at info@geargeek.co.uk and a member of our team will be happy to assist you. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“Can’t remember buying this item!”

Helpful Report

Posted 6 years ago

Good Afternoon Tara, Thank you for your review. I have checked your account and i can confirm you did indeed by an item from us. You must shop online a lot to forget what you buy! 😁 If you need any more information regarding this please email us at info@geargeek.co.uk or call our customer service office on 0113 4676762. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“Very basic, the screen doesn't stay lit long so during exercise it's not great. Its hard to see the screen when you are out running i struggle to see it with the reflection of daylight. Doesn't link to strava, doesn't measure speed of running. If you just want a calorie burn counter it's ok, as for the rest I would spend the extra money and get a better product”

Helpful Report

Posted 6 years ago

Hi Stephen, Thank you for your review. I am very sorry to hear you are not happy with your item. I have searched through our help desk and i can see there has been no correspondence regarding this issue. Please contact us at info@geargeek.co.uk and a member of our team will be happy to assist you. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

“I purchased a full set of ink cartridges for my HP printer. Although in the past I had no problem, this time I simply could not get any printing done at all, as well as one of the cartridge leaking very badly. I tried several time to call the Leeds number, but either the telephone was immediately disconnected or I was simply put on hold for ages without anyone answering. I decided to purchase a full set of genuine HP cartridges to get my printing do and ths is what I will do in future.”

Helpful Report

Posted 6 years ago

Good Evening Luigi, Thank you for your review. I am very sorry for any inconvenience this may have caused you, Our customer service office is open Monday-Friday 9am-5pm this is the reason you would not have been able to contact us. I have searched though our help desk & i can see there has been no correspondence regarding this issue. Please contact us at info@geargeek.co.uk & a member of our team will be able to resolve this for you. Kind Regards Rachael Customer Service Manager

Posted 6 years ago

Gear Geek is rated 4.8 based on 14,983 reviews