GEMPORIA Reviews

Name: GEMPORIA
Rating: 1.63

1.6 Rating 287 Reviews

13 %

of reviewers recommend GEMPORIA

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Metrics

1.6

Based on 287 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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GEMPORIA 1 star review on 15th June 2025

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Anonymous // 01/01/2019

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“AVOID. Iwanted a morganite ring and saw one on Gemporia in rose gold first time customer paid over £200. No postal tracking until after item came luckily I was home. WHAT A LOAD OF TAT. RUBBISH.quality of gold dreadful and stone no where near quality on programe no shine or depth to it. Once on it looked like something from a licky bag or cheap shop. Shall never use again DONT WASTE YOUR MONEY”

Helpful Report

Posted 3 years ago

“Royal Mail tried to delivery today which was tracked but no email or tracking number given by Gemporia so missed them and now can’t get redelivery for two day’s. I wish companies wouldn’t use Royal mail for packages or parcels so far behind times. First time ordering from them and last”

Helpful Report

Posted 3 years ago

“I ordered a purse on eBay . It took a few weeks as it came from China. The exact same item appeared in the Destello range - much dearer and they claimed they had made it themselves. Jewellery is ok . Packing and delivery so far so good. Just one other point-Adina ( I’m sure she’s a lovely lady) but I had to stop watching due to the number of times she scratches/touches her face, nose, hair and has an inability to look directly into the camera. Plus occasionally belches. It’s bizarre presentation that I find unnerving.”

Helpful Report

Posted 3 years ago

“Granny jewellery. The styles are so old fashioned. Tiny stones. Destello, for the rita faircloughs amongst us. Even a homeless tramp wouldn't be seen dead in it.”

Helpful Report

Posted 3 years ago

“Awful, shiny pestello scarves. So tacky looking. Straight out of an Asian market. What's ellis done to her hair. Has she stolen a 100 year old womans wig.”

Helpful Report

Posted 3 years ago

“I ordered an item on Gemporia. The item was then played on Gemporia Lifestyle with the same code 6 weeks later at a 25%discount. I called to activate the price pledge & was told that because it was sold on Lifestyle that they can’t honour the price pledge. It was the same product & same code! Get your act together!!!”

Helpful Report

Posted 3 years ago

“Terrible quality stones - cloudy with visible inclusions - high pressure sales techniques- not worth any money”

Helpful Report

Posted 3 years ago

“The man who co -hosted tonights show looked an absolute scruff. Wearing a padded body warmer with no sleeves. His arms were so hairy he made me feel sick. He looked like a yeti.”

Helpful Report

Posted 3 years ago

“Sorry for the low rating Customer service was excellent I had a problem. With a photo frame a new one a as sent out brill However I don't need to see Destello on 5 hrs one week 6 hrs another,the presenter needs to sell the 5 pages on the Web first before brings other scalfs ect items 140 pnd for affordable fashion STOP being so demanding, pushing for sales and taking over another's presenters 2 hrs actually telling her she can say it's getting to the point of me me me!! Love Eidena But I think she should present with another presenter reduculas And not on Eidins presenting!!”

Helpful Report

Posted 3 years ago

“I have to say that the jewelry is fair, they need good designs though they just have a few that they use over and over, specially with the bigger carats, I wanted to buy some masks but I saw Ellis trying all of them,! They might put them all back on the wrapping and send them to customers they are not sealed, very unsanitary!!!!”

Helpful Report

Posted 3 years ago

“I love Gemporia and the presenters particularly Ellis, Hattie, Edina and Angeline. The call centre have always been polite and helpful. I don't to buy expensive rings but ones I like and have only had 2 stones fall out, Which my easily back in. In any store there will be something wrong so thanks to Steve Bennett I have a lot of jewellery, hanbage and scarves and he is getting poorer. Well done Steve and all the team.”

Helpful Report

Posted 3 years ago

“Ring arrived had to send bk to be resized and now told 5 eks wait was a special birthday ring over 500 and won't be hear.if I'd known this I would have sent the item bk for a refund ..”

Helpful Report

Posted 3 years ago

“My order was delivered by royal mail .Only problem was not to me but someone else up the road according to royal mails GPS . Gemporia consider it delivered so I've lost my money and 3 pieces of jewellery . I have spoken to quite a few advisors , ranging from helpful to downright rude don't give a dammit. I have lost out because the postman couldn't bother to look for door numbers and gemporia only answer is it has been delivered . They need to sort things out or they will be losing even more customers. So dissapointed with the customer service . Would love to review my jewellery but it's hard to review something you never received , even though you have paid for it .”

Helpful Report

Posted 4 years ago

“Very disappointed I have been waiting for a refund for 4 weeks on a item that arrived damaged WTH Gemporia obviously need the money to prop up their books can't see this company lasting another year they went bankrupt in the USA and screwed everyone over I'm no longer purchasing I just don't feel comfortable”

Helpful Report

Posted 4 years ago

“Over the years I have purchased many many rings from Gemporia but this stopped when the quality of the product s went downhill. The rings or whatever shown on the TV were wonderful, but what you received was junk. I purchased a ring a few weeks ago and sent it back as it was too big, I am still waiting for a refund. I have e mailed them to find out where my money is and the response is we are processing your order. Other companies take days to refund i have been waiting weeks for my money. I think they hold on to people s money for as long as possible to earn interest from it. After this I won't ever use them again.”

Helpful Report

Posted 4 years ago

“I had to replace a ring twice after the stones fell out, must admit gemporia have been really good in helping me to sort this out. No problem with gemporia.”

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Posted 4 years ago

“GEMPORIA ARE GETTING ON LIKE TJC CLAIMING THAT THEY ARE LOSING MONEY BUT YET THEY TELL CUSTOMERS THAT THEY ARE HAPPY TO REDUCE THE PRICES I'VE NEVER KNOWN HOW SHOPPING CHANNELS CAN BE ALL ABOUT THEMSELVES AND MONEY THEY ARE ALL GREEDY AND DON'T CARE ABOUT CUSTOMERS”

Helpful Report

Posted 4 years ago

“Gold Csarite that has no colour change at all just a dead yellow golden stone..what a rip off. This has got to be the worst company for trying to get your money back for a refund..probably going to go bust”

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Posted 4 years ago

“I brought three of the same rings thay was £120 each used credit witch was less that one ring. I picked the one i wanted sent back the other two found out thay made me pay full for tge one i keep and some back on other two and the credit back to my credit acount insted of useing it on the ring i was keeping. Thay said thats the way thay do it not very helpfull company do not use them.”

Helpful Report

Posted 4 years ago

“The presenters are so greedy. Edina and ellis buying every colour and design in destello scarves and bags. Both covetous and fake.”

Helpful Report

Posted 4 years ago

GEMPORIA is rated 1.6 based on 287 reviews