GEMPORIA Reviews

Name: GEMPORIA
Rating: 1.63

1.6 Rating 241 Reviews

13 %

of reviewers recommend GEMPORIA

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Metrics

1.6

Based on 241 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Liz Daly

GEMPORIA 1 star review on 5th March 2021

Olany

GEMPORIA 1 star review on 17th August 2020

Mandy Evans

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible quality stones - cloudy with visible inclusions - high pressure sales techniques- not worth any money”

Helpful Report

Posted 2 years ago

“The man who co -hosted tonights show looked an absolute scruff. Wearing a padded body warmer with no sleeves. His arms were so hairy he made me feel sick. He looked like a yeti.”

Helpful Report

Posted 2 years ago

“Sorry for the low rating Customer service was excellent I had a problem. With a photo frame a new one a as sent out brill However I don't need to see Destello on 5 hrs one week 6 hrs another,the presenter needs to sell the 5 pages on the Web first before brings other scalfs ect items 140 pnd for affordable fashion STOP being so demanding, pushing for sales and taking over another's presenters 2 hrs actually telling her she can say it's getting to the point of me me me!! Love Eidena But I think she should present with another presenter reduculas And not on Eidins presenting!!”

Helpful Report

Posted 2 years ago

“I have to say that the jewelry is fair, they need good designs though they just have a few that they use over and over, specially with the bigger carats, I wanted to buy some masks but I saw Ellis trying all of them,! They might put them all back on the wrapping and send them to customers they are not sealed, very unsanitary!!!!”

Helpful Report

Posted 2 years ago

“I love Gemporia and the presenters particularly Ellis, Hattie, Edina and Angeline. The call centre have always been polite and helpful. I don't to buy expensive rings but ones I like and have only had 2 stones fall out, Which my easily back in. In any store there will be something wrong so thanks to Steve Bennett I have a lot of jewellery, hanbage and scarves and he is getting poorer. Well done Steve and all the team.”

Helpful Report

Posted 2 years ago

“Ring arrived had to send bk to be resized and now told 5 eks wait was a special birthday ring over 500 and won't be hear.if I'd known this I would have sent the item bk for a refund ..”

Helpful Report

Posted 2 years ago

“My order was delivered by royal mail .Only problem was not to me but someone else up the road according to royal mails GPS . Gemporia consider it delivered so I've lost my money and 3 pieces of jewellery . I have spoken to quite a few advisors , ranging from helpful to downright rude don't give a dammit. I have lost out because the postman couldn't bother to look for door numbers and gemporia only answer is it has been delivered . They need to sort things out or they will be losing even more customers. So dissapointed with the customer service . Would love to review my jewellery but it's hard to review something you never received , even though you have paid for it .”

Helpful Report

Posted 2 years ago

“Very disappointed I have been waiting for a refund for 4 weeks on a item that arrived damaged WTH Gemporia obviously need the money to prop up their books can't see this company lasting another year they went bankrupt in the USA and screwed everyone over I'm no longer purchasing I just don't feel comfortable”

Helpful Report

Posted 2 years ago

“Over the years I have purchased many many rings from Gemporia but this stopped when the quality of the product s went downhill. The rings or whatever shown on the TV were wonderful, but what you received was junk. I purchased a ring a few weeks ago and sent it back as it was too big, I am still waiting for a refund. I have e mailed them to find out where my money is and the response is we are processing your order. Other companies take days to refund i have been waiting weeks for my money. I think they hold on to people s money for as long as possible to earn interest from it. After this I won't ever use them again.”

Helpful Report

Posted 2 years ago

“I had to replace a ring twice after the stones fell out, must admit gemporia have been really good in helping me to sort this out. No problem with gemporia.”

Helpful Report

Posted 2 years ago

“GEMPORIA ARE GETTING ON LIKE TJC CLAIMING THAT THEY ARE LOSING MONEY BUT YET THEY TELL CUSTOMERS THAT THEY ARE HAPPY TO REDUCE THE PRICES I'VE NEVER KNOWN HOW SHOPPING CHANNELS CAN BE ALL ABOUT THEMSELVES AND MONEY THEY ARE ALL GREEDY AND DON'T CARE ABOUT CUSTOMERS”

Helpful Report

Posted 2 years ago

“Gold Csarite that has no colour change at all just a dead yellow golden stone..what a rip off. This has got to be the worst company for trying to get your money back for a refund..probably going to go bust”

Helpful Report

Posted 2 years ago

“I brought three of the same rings thay was £120 each used credit witch was less that one ring. I picked the one i wanted sent back the other two found out thay made me pay full for tge one i keep and some back on other two and the credit back to my credit acount insted of useing it on the ring i was keeping. Thay said thats the way thay do it not very helpfull company do not use them.”

Helpful Report

Posted 2 years ago

“The presenters are so greedy. Edina and ellis buying every colour and design in destello scarves and bags. Both covetous and fake.”

Helpful Report

Posted 2 years ago

“The service department is awful. They were not concerned or willing to address my concerns. I made a purchase and never received my product. I was tracking it and waited 2-3 weeks after the expected delivery date. The service department was not helpful or reassuring that the problem would be resolved. I had my credit card company step in because Gemporia kept putting me off. If it wasn’t for their help, I believe I would be without my product and money! Luckily I kept notes and dates.”

Helpful Report

Posted 2 years ago

“Edina needs lyclear. Always scratching and rooting her head. Lousy as ..........”

Helpful Report

Posted 2 years ago

“I've seen visage products in the sale aisle of aldi. Says it all really. Cheap, dangerous tat from China. Causes blindness.”

Helpful Report

Posted 2 years ago

“Ripping off the vulnerable. On dickinsons real deal a pensioner had paid over £300 for loose stones from gemporia. She took them to auction and got £71. Dave troth spouts on about them being an investment. Yeah, the cash goes into his and bennetts fat pockets. The stones are worth jack s h itt.”

Helpful Report

Posted 2 years ago

“I placed an order a few days ago and I checked my Bank A/C, this company had taken too much money £20 too much. Mysteriously another item had been added to my order, now I didn't do it, it was a cheap Tanzanite Silver ring. I have purchased lots of decent Tanzanite rings in the past and no way would I have ordered another! Also, check your Baskets as sometimes there is an item sitting there very expensive that you did not place there. I worry that if I hadn't noticed then I could easily pay for it accidently. Just wanted you all to be aware.”

Helpful Report

Posted 2 years ago

“I've had 4 reviews removed from trustpilot for speaking the truth because I was asked to delete them and I refused. Ellis is a pain in the bum. Hola, my chicolinos, what's eff off in Spanish?”

Helpful Report

Posted 2 years ago

GEMPORIA is rated 1.6 based on 241 reviews