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GEMPORIA Reviews

1.6 Rating 238 Reviews

13 %

of reviewers recommend GEMPORIA

Company Reviews

1.6

Based on 238 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult

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GEMPORIA 4 star review on 14th May 2021

GEMPORIA 1 star review on 5th March 2021

GEMPORIA 1 star review on 5th March 2021

GEMPORIA 1 star review on 17th August 2020

GEMPORIA 1 star review on 17th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting for a refund for goods returned and received by them on 27 July- today 15 August. Got 2 rings due to consider do whatever I return, possibly both, means they've got over £300 of my money for over 3 months. Not just finance dept a problem but warehouse who despatch an item then send 2 more emails saying ring on the way - leaves customer worrying she will get 2 of 3 of same item. Disrespectful to customers. If you take something back to a shop it's on the spot refund. Don't trust this outfit. Once I get this latest debacle sorted, possibly by my bank, I'll not buy from them again. Suspect they're in trouble financially.”

Posted 1 year ago

“I always have to chase the company for a refund. Why they keep customers money for so long?.”

Posted 1 year ago

“Please can you answer the question.Where do Destello and Visage source their products? Ellis always prattling on and showering Hattie and Katie with praise for producing the items.I think they are all cheap from China As I wish to avoid buying from this country, I won’t buy from Gemporia again.”

Posted 1 year ago

“Ellis and her stupid game of trust. I wouldn't trust her as far as I could throw her, which isn't far looking at the size of her. The presenters must all have a good laugh at all the lies they tell the viewers.”

Posted 1 year ago

“I have been a good customers is gems for a few years, and while I've been usually happy with the jewellery, at least the higher priced items I've bought, done of which have been truly beautiful and have elevated my collection beyond anything I could buy retail... However the more affordable items are always so much less significant in life, probably because they're such expensive"rare" 🤣 stones. Personally I've always found the customer service team very good, efficient and pleasant. My main issue is the presenters..A few I love and watch when they're on.. But that's rare.. Usually now all you see is the same shouty pushy few, touting their China rubbish throughout Everyone's show, taking any opportunity to promote their wares, at a high pitched yell. Will someone please inform she has a microphone...btw . One size does not fit all, most of the clothing thrown out of a factory is basically a sheet of cheap fabric with a hole for the neck. I do like some of the home warranty but honestly . You don't have to sell Everything . I'm sorry.. But it's not spiritually authentic to cover all bases and then expect people to find you credible.. Unfortunately all I see if that Gems is becoming hungry for the money and selling anything that moves”

Posted 1 year ago

“Fed up listening to the stories about mines shutting and Adina scratching her head and playing with her hair and off shoulder she only got one dress the rest of presenters are not much better jewellery not up to the old standard it was much better value not shopping again😡”

Posted 1 year ago

“tiny when it comes,more for a child not adult,they are putting it under a big light,and magnifying glass”

Posted 1 year ago

“I bought visage , very disappointed, I personally believe the cosmetics I bought were oversold and reflects the price.”

Posted 1 year ago

“I have been a customer since 2013, back when it aired in USA, featured the London red phone booth and customers could call in and talk with the hosts. I have purchased expensive pieces and cheap. I only had one bad experience with an order, but they made it right. I feel Gemporia is legit and has great jewelry at fantastic prices! Customer service agents are always helpful, courteous and friendly!”

Posted 1 year ago

“Pink diamonds in this ring have no sparkle even under spotlight which is a shame because it's a pretty ring. Returning item.”

Posted 1 year ago

“The south Sea pearls look humungous because of clever camera angles. The shiny gold is in real life matt looking. Destello is expensive plastic. The silver is not hypoallergenic. The presenters are charlatans, pretending to be your best friend to get you to part with money. More gushing than a broken sewer pipe. I thought that tanzanite was in short supply according to them and was urging us to buy before it ran out yet it's on every day. If it's that rare why is it so cheap. I bet they all sit there at meetings, laughing at how much money they have conned out of the viewers.”

Posted 1 year ago

“Gemporia refunds take an unreasonable time Also I cannot watch Edina her instant hair fiddling is unwatchable. Someone tell her for goodness sake. It’s so annoying However the customers service team are brilliant and very helpful”

Posted 1 year ago

“Recently purchased Magma Auras Perfume Set there was no tester just a card which barely had a sniff of the perfume. I did like what I did get off the card so opened the set. Really great smell although nothing out of the ordinary and as for resembling Tom Ford Black Orchid do not think so also far too floral to be classed as Unisex. The problem is silage or complete lack of it - after 10 mins gone - someone else tried it and 10 mins gone. I have completely wasted £30 on this weak, insipid EDP - I have bought perfumes less than £10 elsewhere and they actually last until you shower them off!! I did complain to Customer Services and also said it had now gone down to £20 (still too high) but she just apologised and and said there was nothing they could do and sorry I did not like the perfume!!! Another person who does not read emails - I did like the perfume it just had no silage. I even thought perhaps it was faulty or a "bad" batch but others have said the same there is nil silage. I have been a customer for many years and not even a gesture of goodwill - will purchase elsewhere from now they should not be selling perfumes or scents that do not last.”

Posted 2 years ago

“Asked about where Visage ,Destello products are sourced. Ellis keeps saying how clever Katie and Hattie are to make these products.Are they British made? Don’t want to buy from China ,please put country of source on product details.”

Posted 2 years ago

“Stay far far away from this website. I ordered a ring and it looked nothing like what it did online so I returned it and after two months of not getting a refund (when Gemporia had already confirmed they had received my return), I disputed it with my bank. A month later, Gemporia sends me an email that they have credited that money to my customer account... not my bank account. Even though their return policy says you will receive a "full refund." A full refund is not a credit on the account that I will never use again. And now that I have received this email, I went to login to my Gemporia account and it keeps saying "Error" like they're not letting me back in because of all of this. I reset my password and it still won't allow me in. STAY AWAY FROM THIS WEBSITE!!!!”

Posted 2 years ago

“This company used to be good about 10 years ago. It's now just cheap tat !!! I've purchased numerous items over the years only to now find out that they are not even worth what I paid. Nasty diamonds I3 is not valuable and as for other rare stones.....chipped scratched and very included. Don't waste your hard earned money. Presenters that were good have now all left.....wonder why? Annoying and so far up themselves now Wanted to close my account but customer service say I have to write in to close account so have just suspended it......do they honestly think I'll want to order anything else from this rip off merchant. As for homeware visage and destello.....awful rubbish from China. Please save up and buy from a reputable jeweller. You have been warned 🤔”

Posted 2 years ago

“Before you buy anything off gemporia, don't look at the description on screen or listen to the presenters,,,,, on screen, look at every gemstone on the Web it will tell you included or heavily included they have to witch makes the gems werthless low grade like the Jade only to find out if was nepharite cheep,, but keeps it away from live TV,,, most of the gems are werthless it's just gold value also over stated like the silver, one presenter H,,, states silver 10 pnd a gram rubbish”

Posted 2 years ago

“YOUR STONES ON TV ARE (NOT))) WHAT WE GET AS CUSTOMERS WHAT WE GET IS VERY DARK INCLUDED DIAMONDS + SAPHIRES NEARLY A £1000 ON 2 ITEMS WAS CONNED BY THEM IM ON DISABILITY + DOLE STEVES RICH YET CONS US ALL DAILY.... SICKENING....”

Posted 2 years ago

“I've purchased vit c, hylaronic acid retinol also the glow tone, kati states on every launch they are not sticky,,, Not true they are expecially the retinol,but I had to try them because they are so wonderful,,, The only cream that will help with pigmentation fine lines wrinkles but not deep lines is vitamin A!!,also good for deep poors and clogged poores you can buy it in most countries for as little as 4 pnd Diffrent strengths, unfortunately in the uk you can only get it on prescription or going to a dermatologist,, pls look at groups on f book, Retinol or vitamin A,, the price increase she states at 27.99 is reduculas reachetch it you can also get it with the all day chemist I think based on India, ladies look out for each other good luck,,,, :)”

Posted 2 years ago

“Bad experience, kidding I returned two visage blushers nothing like the colours shown on TV, one was a orange colour, had not used them, only took the cellophane covers off, was sent straight back to me, the packaging was awful, and no refund, never again”

Posted 2 years ago

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GEMPORIA is rated 1.6 based on 238 reviews