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Gen Mobile Reviews

3.1 Rating 362 Reviews

53 %

of reviewers recommend Gen Mobile

Company Reviews

Product Reviews

3.1

Based on 362 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About Gen Mobile:

Gen Mobile is a U.S. pre-paid wireless service provider that runs on America's largest 5G GSM network. We are dedicated to keeping wireless service affordable without compromising on network, speed, and service quality.

Our plans are designed to fit all budgets and start at $10 per month. Plans $15 and up include free calling to 100+ countries so our customers can stay affordably connected to family and friends around the world.

Gen Mobile was founded by a team with 25 years of combined experience in the wireless industry. We leveraged our expertise to take advantage of the latest technological advances and bring amazingly low prices to our customers.

Visit Website

Phone:

(833) 528-1380

Email:

care@genmobile.com

Location:

2215 Artesia Blvd, #1243, ,
Redondo Beach
90278

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude employee working the booth at DSHS in Spokane. The guy was to worried about germs. Wouldn't take paper from customers so he could take the info. When ever he bent over to talk to the guy who sat slumped in his chair. Kept telling the guy and the rest of us to stay 6 ft from him. In the end no tablet was given because of the confusion.”

Posted 7 months ago

The health of our representatives and customers is important to us. We apologize if you were unable to complete your application or there was confusion due to the representative's level of caution. For your convenience, you can apply for ACP service online any time at https://acp.genmobile.com/en/#!/newHome

Posted 6 months ago

“Some group signed me up to outside a store, gave me a faulty phone and it was never activated. The girl lied about her name and she stopped answering her phone.”

Posted 7 months ago

Chris, give our customer care team a call so they can help with your phone and service. Options to call or chat with our agents are available at https://www.genmobile.com/pages/contact-us

Posted 7 months ago

“Lied too me, I already have Qlink. I asked would any interruptions happen by getting this Gen Mobile. I was told No; No and NO. So why I get a email from Q Link saying my Qlink service was being canceled because of a new provider. I got my SSA lawyer calling me in the a.m and a death in the family and I expressed that too the dude who sign me up and I was getting it for my nephew too stay in contact with him. So why enroll me into something and knowing well something would happen... because you can't be in ywo different programs. The Deceitful, Untruthful measures too sign someone up is not right. And I told him it seems skeptical. Especially when thats an established number. Why would I give up my phone for some cheap phone that was only intended for a child too check up on him. So if my phone is off with Qlink and new Service Gen... riddle me this HOW I'M TALK TOO THE CHILD??? Let Alone my SSA Lawyer CALL APPOINTMENT @ 10 a.m IN THE MORNING because I have no income and fighting for my disability, Or MAKE OR SPEAK TOO ANYONE ABOUT FUNERAL ARRANGEMENTS.... THEY BEYOND WRONG FOR THAT.... AND ANOTHER THING QLINK CUSTOMER SERVICE CAN BE CONTACT ALL THE WAY TOO 11:55 PM EST AND GEN MOBILE CUSTOMER SERVICE LINE STOPS AT 5 P.M EST. GET SERIOUS”

Posted 7 months ago

Neal, Sorry for the experience. If you signed up for ACP service, the program only allows one benefit per household. If a consumer has service with an ACP provider and signs up with a new ACP provider, the service is transferred to the new provider. This information is included in the ACP disclosures customers agree to when applying. If there was a misunderstanding or miscommunication with an agent, please email genmobilecare@dish.com with the phone number or account number so we can review. Our customer care team is available everyday 7:00am - 5:30pm PST/8:30pm PST. Gen Mobile Cares Team

Posted 7 months ago

“They took my ACP and transfer it from T-Mobile without even explaining to me what they were doing I have been trying to reach them numerous of time on the phone mailbox is full and it keeps saying that the office is closed this is a scam and I am going to report now”

Posted 8 months ago

Sabrina, sorry for the inconvenience. ACP rules allow one benefit per household. When you sign up with a new company, the benefit service discount is transferred to the new provider. Our customer care team is available everyday 7:00am - 5:30pm PST. Our wait times are fairly short, give us a call if you need help with your service.

Posted 8 months ago

“Phone worked for 2 days then stopped its not legit”

Posted 8 months ago

Sorry to hear your phone isn't working. We can help review the status of your account and help troubleshoot. Give us a call or chat with our customer care team for help. Options to chat and our customer care number can be found at https://www.genmobile.com/pages/contact-us

Posted 8 months ago

“Order # 29838 On 0716/23 i had paid gen mobile $167.35 for a phone and Sim card and haven't heard for them yet about my phone.”

Posted 8 months ago

“I REPEAT. DO NOT BUY FROM THEM. MY PHONE WAS SHUT OFF AND LOST THE NUMBER. YOU HAVE BEEN WARNED. GOD FORBID SOMEONE TRIES REGISTERS THE NUMBER TO ANOTHET ACCOUNT. YOU ARE SCREWED.”

Posted 9 months ago

Sorry for the experience. Phones can be shut off for different reasons. Give our customer care team a call at 1-833-528-1380 for assistance.

Posted 9 months ago

“They shut my phone off with out me knowing i got my phone In Pennsylvania I live in Iowa they don’t help you get set up with a new plan they just disrespectful when I called for help they don’t accept acp program they are lying”

Posted 9 months ago

“My husband paid $40.00 for this government phone the is off I call customer service they said he already have another phone which does not if he can't get this service fix how can he get is money back we don't have money to throw away we are on a fix income.Hegot this government phone one of your genmobile agent”

Posted 9 months ago

“Bad service phone was slow couldn't play games always would kick you off game.. I wasn't able to answer calls or receive text til later that day.”

Posted 9 months ago

“My phone stoped working the simcard is desconected and saying 911 calls only and before this happened the phone you sent me is very slow and when on it for 15 min or more it gets so hot it can burn you very unhappy with it”

Posted 9 months ago

“Cheapest free phone ever! Very dissappointed, not at all what you advertised. Can't wait to switch to another carrier.”

Posted 10 months ago

For our Affordable Connectivity Program service eligible consumers receive a free Android smartphone. The phone can be used to make phone calls and send text messages but they can also be used for accessing the internet and check your emails, search the internet and much more. You also have the option to bring your own phone.

Posted 10 months ago

“You are saying I have two numbers NO I DONT .You took away my way to call doctors lawyers State Aid offices.all I get is ro reapply for the service I shouldn't have to I want my service back.what is the supposed number I have beside this one please show me very disappointed this is bar business”

Posted 10 months ago

We understand ACP service is essential and needed for many important communications. We have sent you a private message to help you get the information you need.

Posted 10 months ago

“I am starting to really hate cell phones. Because people hack into and control your cell phone They commit all kind of crimes over the cell phone. The hacker and perpetrator predicts when you post things, and even watches all your activity. I have changed cell phone companies so many times but the perpetrator or perpetrators just keeps hacking into my phone.”

Posted 10 months ago

“This company uses your personal information to get personal loans and do fraudulent activity do not trust them.”

Posted 10 months ago

Gen Mobile takes your privacy seriously and is dedicated to providing its customers with strong privacy protections. You can check out our Consumer Policies & Privacy Notice on our website. If you need help with your account please contact our customer care team.

Posted 10 months ago

“It's only been 24 hours but idc.. I've never had a company or customer service not know how to handle SIM cards, how does a company send a phone with the sim card in it and not program the phone.. I thank genmobile for the free device but no thank you... Where was this company hiding??? Even AW, your competitor was able to reset my mobile network. Give it up it's a scam isn't it?????”

Posted 10 months ago

Sorry for the experience. We may need to further troubleshoot if there was an issue with the account set up. Give us a call at 611, it should take you to our care team even if the phone has some issue or call 1-833-528-1380 if you are using a different phone.

Posted 10 months ago

“Two men came to my door got all my personal info told me they'd be back in 15/20 minutes an never saw them again...it's been over a week an although I was approved I never got the phone an on top of that the company has since fired this particular person....scam scam scam”

Posted 10 months ago

Tria, we sent you a private message so we can get more information and review. Please reply so we can help with this issue.

Posted 10 months ago

“Only had service 3 weeks, woke up one morning and phone didn't have service.Got on the app, and said my account was canceled.Said I had transferred to another provider.which I hadn't. The service SUCKS.”

Posted 11 months ago

Sorry for the experience. If you have Affordable Connectivity Program(ACP) service through Gen Mobile, your benefit will be disconnected if are notified that you decided to transferred to another provider. You can get information on your status by contacting the ACP helpline at (877) 384-2575.

Posted 11 months ago

“They are horrible”

Posted 11 months ago

“Absolute garbage phone service, I know this because I used to be an agent for them. You are trained to lie about the phone's quality and how much data the customer receives a month. They say it's 7 gigs but it's really 2. Customer service is a JOKE. As an agent, I constantly had to call them about their garbage phones not working for customers and it's the same three overseas employees every time. As a customer who qualified for a free phone, these phones were a joke and would straight up not receive phone calls and texts most of the time. Terrible all around, and I can't wait for the day this company is exposed and sued into dirt for taking advantage of poor people.”

Posted 11 months ago

Gen Mobile offers service on America's largest 5G/4G networks. For our free Affordable Connectivity Program(ACP) service customers receive unlimited talk minutes, unlimited text messaging and 7GBs of data. Eligible customers receive smartphones they can use for internet/web browsing, making phone calls, listening to music, texting, connecting with friends and family on social media and other common smartphone uses. For more information on how our ACP program work, visit https://www.genmobile.com/pages/assist

Posted 11 months ago

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Gen Mobile is rated 3.1 based on 362 reviews