Gen Mobile Reviews

Name: Gen Mobile
Address: P.O. Box 1187, Gardena, Redondo Beach
Rating: 4.08

4.1 Rating 538 Reviews

78 %

of reviewers recommend Gen Mobile

Company Reviews

Product Reviews

Questions

Info

About Gen Mobile:

Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simpler, more dependable, and more within reach, wherever life takes you.

Visit Website

Phone:

(833) 528-1380

Email:

genmobilecare@dish.com

Write Your review

Tell us how Gen Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very reliable”

Helpful Report

Posted 5 years ago

“Just there is a desire for better service, there are places ib the Tampa Bay area that are weak. Other than that I am well pleased!”

Helpful Report

Posted 5 years ago

Hi Steven, Thank you for your feedback! Sorry to hear that some places in Tampa Bay are weaker. We wanted to let you know that Gen Mobile also offers the T-Mobile network. If you are interested in trying it out to see if this fixes your spotty coverage issue, please chat or call our customer care team and they can help switch you over! Cheers, The Gen Mobile Care Team

Posted 5 years ago

“Reasonable customer service when I use the chat, some better than others. Same with telephone calls. Good value. Service dropped 1 time and was back to normal next day. Good international connections.”

Helpful Report

Posted 5 years ago

“I appreciate the low plan options. Would give it 5 stars if Gen mobile worked with phones bought outside the US, and if totals (when renewing plans) would show the tax being charged. It’s misleading to not see this until you look at your credit card statement.”

Helpful Report

Posted 5 years ago

“Overall the service is good. Sometime the support cannot fix the issue then would take long time to getthe support,”

Helpful Report

Posted 5 years ago

Hi Ping, Thank you for your feedback! I apologize that support did not resolve your technical issues in a timely manner. We are looking into your case to see what we can learn from it to improve our resolution time. Sincerely, The Gen Mobile Care Team

Posted 5 years ago

“Does a fine job”

Helpful Report

Posted 5 years ago

“Good price with good value. With international call available.”

Helpful Report

Posted 5 years ago

“We bought Gen Mobile Kyocera Dura XTP E4281 Pre-owned phone and and 3 month unlimited talk and text plan. We are happy with Gen Mobile products. Phone is working great: sound is clear and loud.”

Helpful Report

Posted 5 years ago

“Very cheap and functional. Perfect mobile carrier for me.”

Helpful Report

Posted 5 years ago

“Gen Mobile is my lifeline to the outside world.”

Helpful Report

Posted 5 years ago

“Gen Mobile has good customer service and I like there affordable 3 month plan”

Helpful Report

Posted 5 years ago

“It is the best phone company if you like to call out side of the country. $15 for unlimited call and text is perfect for my mom. Sometimes I can hear Double sounds that is the only thing is annoying. It is happening after gen move to GSN.”

Helpful Report

Posted 5 years ago

Hi Shawn, Thank you for your feedback! Please let us know if you mom is still hearing double sound. We will have our customer care team reach out to help her reset her network or troubleshoot to see if this will resolve the issue. Sincerely, The Gen Mobile Care Team

Posted 5 years ago

“I like Genmobile very much. It is reliable and good value for the amount we pay.”

Helpful Report

Posted 5 years ago

“Good phone plan for the money. Keep up the good work.”

Helpful Report

Posted 5 years ago

“smoking servise at a smoking price...........!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“I like GenMobile for its affordable monthly rate. The customer service is also pretty good. Everytime I want to consult about the service online, they give me feedback quickly.”

Helpful Report

Posted 5 years ago

“definitely a huge cost savings vs having a plan with one of the major carriers. Not being able to roam is a pain sometimes but worth the cost savings.”

Helpful Report

Posted 5 years ago

“In my relatively short time with GenMobile, I can think of no negative issues.”

Helpful Report

Posted 5 years ago

Thank you for your feedback David! We are happy to hear that you have had no negative issues with Gen Mobile!

Posted 3 years ago

“very cheap price and great service”

Helpful Report

Posted 5 years ago

Thank you for your feedback!

Posted 3 years ago

“Phone service is great, data is sketchy in some areas in pinellas county, Fl.”

Helpful Report

Posted 5 years ago

Hi Steve, We appreciate your feedback! Just wanted to let you know that Gen Mobile now offers the T-Mobile network. If you would like to try this network, please chat or call with our customer care team and they can check to see if your phone is compatible with T-Mobile. Cheers, The Gen Mobile Care Team

Posted 5 years ago

Gen Mobile is rated 4.1 based on 538 reviews