GetGeared.co.uk Reviews

Name: GetGeared.co.uk
Address: 290, Kingston Road, Leatherhead, 290, Kingston Road, Leatherhead, United Kingdom
Rating: 4.87

4.9 Rating 2,051 Reviews

98 %

of reviewers recommend GetGeared.co.uk

Company Reviews

Metrics

Info

4.9

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About GetGeared.co.uk:

GetGeared.co.uk started operating as an E-commerce retailer of motorcycle clothing and accessories before broadband and before smartphones! We are one of the longest established online motorcycle accessories shops.

Our single motto guides everything we do: Inspire, Equip, Protect.
- Inspire: There is no point doing things without passion - We are excited by great products and want you to buy gear that makes your leisure time more special, more inspired, more exciting. - Equip: Great products change your experiences because they do the right job for you - We are passionate about getting you the right gear, not just any gear. - Protect: And when called upon, the kit we offer keeps you safe - We know how gear protects: Buy knowledgeably, talk to us.

GetGeared is a "leading e-commerce retailer"
We are small but plucky! In a review of the top 2000 most important smaller retailers in the UK, GetGeared is the only "Growth Top500" retailer in our niche.

We are the largest independent motorcycle accessories retailer in the UK
- We are independent: We only sell you the brands and products we believe in. - We are family-owned: There is no 'big money' involved, no Private Equity group is funding our expansion, just honest hard work.
- We care every step along the way: We don't get everything right, but we care that when we get things wrong we put it right with you.
- We know an awful lot about gear: We are specialists and our purpose is to inspire, equip and protect! - We are here so you get the right gear, not just any gear.

The GetGeared 100% Guarantee
1. Only quality brands 2. Only gear that does its job 3. Love it, or your money back

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GetGeared.co.uk 5 star review on 15th June 2022

Paul

GetGeared.co.uk 5 star review on 2nd April 2021

Ian

Jodie

Keith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company, no drama's - Ordered a Shoei Jo helmet, this came with a £50 voucher and used to purchase a Kriega R25 backpack. Unfortunately they sent a R35, I contacted them and informed I needed sorted for the weekend which gave them 2 days.. ..and they did get the R25 to me and picked up the R35, The guys rang me to assure this would happen as well so I was not left in the dark. Great service, many thanks Andrew McDonald”

Helpful Report

“Helmet Lock - Really Useful piece of Kit with Built - on Lock The Cable is Plastic Coated so prevents damage to Helmet or Bike Two Keys”

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“Incorrect Item but Replaced - They sent the wrong gloves but replaced them with the correct ones.”

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“revit - Only complaint is you shouldn't have to order short leg should have more in store for people to try on”

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“Just in time - There was a delay in dispatching order. In the end it just arrived on time.”

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“Great service, letdown by terrible product - Service was excellent. Held over gloves split at seems first time using them. In the bucket now was a waste of money”

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“Happy to deal with this trader - I purchased a crash helmet from them, which can be a bit difficult if you don't actually go into the shop to try it on, but, on speaking to them on the phone, they suggested a means of ensuring I ended up with a proper fitting helmet by post. The delivery was prompt and the item itself was well priced compared to other outlets. It was a positive experience dealing with these people”

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“Good - The guys from the shop in Leatherhead were very helpful .Very pleased about the products, good customer service.The only inconvenience was that on the site the stocks weren't updated and we had to wait for almost 2 months to have all my products delivered.”

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“Excellent Service - The great thing about Get Geared is that they have 2 shops so you can always give them a call for advise. There price match promise is genuine and they offer a genuine next day delivery through Royal Mail. The only issue I have is with the website which is a little clunky in that you cannot change your email address or password and does not let you redeem their 'plus points' or gift codes ( hence 4 stars).”

Helpful Report

“good experience - great service. equipment not totally satisfied, but liveable with”

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“Great service and communications - Two out of my 3 items were on back order but I was not in a rush anyway. The GetGeared Team kept me well informed about my order so no sweat. Delivery arrived on the very hour promised - all the way to Spain so I'm quite happy with them and I would not hesitate to shop on-line again with them.”

Helpful Report

“Alpinestar Boots - Nice pair of boots, fairly reasonable price. Typical Alpinestar quality and thank you for keeping me updated on the delivery as (naturally) I am at work when you deliver. I am however a little confused as to why I paid extra for delivery when the Boots didn't arrive any sooner than I expected them to without paying (if that makes sense). Otherwise, all good. Cheers.”

Helpful Report

“Order was a bit delayed. - For the first time I felt it necessary to chase the order I made for a helmet. The helmet is obviously popular (and the site now says at least 3 weeks for delivery). I chased it up and was given a quick and polite response. A couple of days later I was informed my helmet and the other parts of my order had been dispatched. This is the first time that I have had to chase an item and they reacted very well. Will certainly be using them again.”

Helpful Report

“Great service - Order arrived in great time. Unfortunately had ordered The wrong size my mistake. Returned the item and free of charge which made things cost effective. Another item was sent out straight away and fits perfectly. Would recommend Using Getgeared as they are a first class company.”

Helpful Report

“Painless Helmet Purchase - After performing a quick internet search I found some voucher codes for 10% off which made Getgeared the cheapest for the particular helmet I was looking for. It took a day or two longer to arrive than the promised 48hr delivery but this was no big issue for me. The delivery was tracked and came with a prepaid return label. I have them saved in my bookmarks and shall be checking their site the next time I am looking for kit.”

Helpful Report

“GetGeared - Choice of kit is good and the process of buying was simple, for me anyway. What lets GetGeared down is that they didn't keep me informed of what was happening. I feel this really is a necessity, especially given the cost of what I was buying. They were helpful when returning an item which, although bought using their sizing guide, was 2 sizes 2 small. But communication let them down here too. To sum up communication is less than I would expect and is reflected in 4 stars.”

Helpful Report

“Great customer service - Although the website isn't the most user friendly, the team contacted me very quickly to tell me my item was out of stock and they then shipped a replacement item very quickly to me! Products look like the photos! :)”

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“Great shop, - you get quality gear and great customer service all under one roof always easy to deal with will shop again.”

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“Good company. Hassle free transaction. - Required a refund and it was done with no drama.”

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“excellent but needs some attention - A brilliant service from the shop and on line. loses one star as the goods I ordered online were badly packed, the box they were in was damaged and open plus one of the bottles of liquid had a loose lid and had leaked a lot but the service in the Leeds shop is very good”

Helpful Report

GetGeared.co.uk is rated 4.9 based on 2,051 reviews