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GetGeared.co.uk Reviews

4.9 Rating 2,034 Reviews

99 %

of reviewers recommend GetGeared.co.uk

Company Reviews

4.9

Based on 2,034 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About GetGeared.co.uk:

GetGeared.co.uk started operating as an E-commerce retailer of motorcycle clothing and accessories before broadband and before smartphones! We are one of the longest established online motorcycle accessories shops.

Our single motto guides everything we do: Inspire, Equip, Protect.
- Inspire: There is no point doing things without passion - We are excited by great products and want you to buy gear that makes your leisure time more special, more inspired, more exciting. - Equip: Great products change your experiences because they do the right job for you - We are passionate about getting you the right gear, not just any gear. - Protect: And when called upon, the kit we offer keeps you safe - We know how gear protects: Buy knowledgeably, talk to us.

GetGeared is a "leading e-commerce retailer"
We are small but plucky! In a review of the top 2000 most important smaller retailers in the UK, GetGeared is the only "Growth Top500" retailer in our niche.

We are the largest independent motorcycle accessories retailer in the UK
- We are independent: We only sell you the brands and products we believe in. - We are family-owned: There is no 'big money' involved, no Private Equity group is funding our expansion, just honest hard work.
- We care every step along the way: We don't get everything right, but we care that when we get things wrong we put it right with you.
- We know an awful lot about gear: We are specialists and our purpose is to inspire, equip and protect! - We are here so you get the right gear, not just any gear.

The GetGeared 100% Guarantee
1. Only quality brands 2. Only gear that does its job 3. Love it, or your money back

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GetGeared.co.uk 5 star review on 15th June 2022

GetGeared.co.uk 5 star review on 2nd April 2021

GetGeared.co.uk 5 star review on 2nd April 2021

GetGeared.co.uk 5 star review on 2nd April 2021

GetGeared.co.uk 5 star review on 2nd April 2021

GetGeared.co.uk 5 star review on 2nd April 2021

GetGeared.co.uk 5 star review on 2nd April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Caberg Ghost - Tried helmet on in store, thought about it, then purchased online. Delivery quick and price good. Helmet delivered with only smoked visor so will have to buy clear one for winter use.”

“Great service, finance and free returns - Great service and finance with free returns available. Return a tight jacket for next size up, only down side is they changed my colour which I don’t like the look of but needed a jacket ASAP so had to accept that they changed it electronically”

“Good selection of kit - Good selection of kit. But they don't have it all in all of the time, so if you need something quick, best ask first. My order took 10 days or so, but I wasn't in any rush.”

“Would have been better if I'd been made … - Would have been better if I'd been made aware of the fact that the item was out-of-stock BEFORE I'd ordered and paid for it.”

“Really responsive and knowledgeable. - Really responsive and knowledgeable staff. The only small issue I had was the international shipping delay that was caused by not including my contact details on the shipping instruction. Otherwise I would highly recommend Getgeared.”

“Online store excellent - Although the Leeds store couldn't offer me much choice for an item I wanted to buy, the online store is excellent, easy to use, completely reliable with a good returns policy. One of my favourite online bike stores.”

“Some item are not described 100% and … - Some item are not described 100% and some pictures don't help you with to many details, but the customer service is great!”

“Easy to use - Easy to use. Only issue was a subsequent email telling me the good were on back order when the site reported them in stock before I ordered. The goods arrived two days later so either a quick restock or an email error. Pleased with the outcome.”

“Somewhat unintuitive search mechanics - Somewhat unintuitive search mechanics, took a while to find what I needed. Everything else - superb, price, ordering, shipping and packaging. Thanks!”

“Good overall - I chose GetGeared to purchase a pair of summer gloves because it appeared that they had them in stock. Rather surprised, therefore, to get the confirmation with the statement that they were, in fact, out of stock. Got no reply to my email querying this, but actually received the gloves a few days later. Returning to the website it seems that it is possible to select "only those items in stock", which I had not noticed before; my mistake, it would seem. So, overall, pretty good service, but a clearer website would be appreciated.”

“The experience would have been just a … - The experience would have been just a tad easier had I been able to order both items together. One was from the cycle web site, the other from the motorcycle, they were sent under separate cover although upon explanation I didn't pay postage. Overall.....satisfied with product and service.”

“Staff very helpful at Leeds branch - Staff very helpful at Leeds branch, but items being recommended on website not available to try in-store”

“To be honest i want to say every thing … - To be honest i want to say every thing was prefect. But i think you guys need to design your websit better than this to make it easier for searching the product. Especially for sizing and some of the clothing geting mix with lady clothing or othere things. But when you find what you want every thing is so easy applying for finance is super quick and delivery and packaging is perfect. Hopefully with my next order yoi get 5 star”

“Totally satisfied - Nice website, great international shipping prices and fast delivery”

“Bons preços - Bons preços bons artigos bem embalados.”

“Visited the shop in Leeds was … - Visited the shop in Leeds was disappointed in how I was dealt with, I was looking for a specific brand of waterproofs and was pointed to a rack which contained various brands some of which were on the floor, there, was a bit of follow up but basically that's all we've got, no effort to guide or indicate I could check online. On my return home I contacted your online sales as I was concerned about purchasing the correct size, and, your sales rep Victoria saved the day, she helped me with my sizing concerns, offered to order them for me but I wanted to browse the site more, so credit to Victoria a bit of work needed in Leeds. The ordering process went smoothly and although one part of my order was not in stock it was despatched a couple of days later and I received the whole order within 7 days which is acceptable. I have already used the waterproofs and I am very pleased with this product.”

“No tracking of goods, but otherwise good - Ordering and delivery was easy and without a hitch, but the tracking did not work. The products are as expected and except for the initial uncertainty, I am content.”

“My original order for a motor bike helmet… - My original order for a motor bike helmet was delivered quickly, but it the fitting was too small. I returned the helmet, but I had to chase this up as it took a good 10days before it was registered as having arrived. A replacement helmet arrived quickly. Unfortunately this was not working properly since the sun visor could not be operated. I think buying a motor bike helmet by mail order was probably not a good idea on my part.”

“i ordered it and it came simple - i ordered it and it came simple”

“Good product and service - Good product and service”

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GetGeared.co.uk is rated 4.9 based on 2,034 reviews