GetGeared.co.uk Reviews

Name: GetGeared.co.uk
Address: 290, Kingston Road, Leatherhead, 290, Kingston Road, Leatherhead, United Kingdom
Rating: 4.87

4.9 Rating 2,051 Reviews

98 %

of reviewers recommend GetGeared.co.uk

Company Reviews

Metrics

Info

4.9

Based on 2,051 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About GetGeared.co.uk:

GetGeared.co.uk started operating as an E-commerce retailer of motorcycle clothing and accessories before broadband and before smartphones! We are one of the longest established online motorcycle accessories shops.

Our single motto guides everything we do: Inspire, Equip, Protect.
- Inspire: There is no point doing things without passion - We are excited by great products and want you to buy gear that makes your leisure time more special, more inspired, more exciting. - Equip: Great products change your experiences because they do the right job for you - We are passionate about getting you the right gear, not just any gear. - Protect: And when called upon, the kit we offer keeps you safe - We know how gear protects: Buy knowledgeably, talk to us.

GetGeared is a "leading e-commerce retailer"
We are small but plucky! In a review of the top 2000 most important smaller retailers in the UK, GetGeared is the only "Growth Top500" retailer in our niche.

We are the largest independent motorcycle accessories retailer in the UK
- We are independent: We only sell you the brands and products we believe in. - We are family-owned: There is no 'big money' involved, no Private Equity group is funding our expansion, just honest hard work.
- We care every step along the way: We don't get everything right, but we care that when we get things wrong we put it right with you.
- We know an awful lot about gear: We are specialists and our purpose is to inspire, equip and protect! - We are here so you get the right gear, not just any gear.

The GetGeared 100% Guarantee
1. Only quality brands 2. Only gear that does its job 3. Love it, or your money back

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GetGeared.co.uk 5 star review on 15th June 2022

Paul

GetGeared.co.uk 5 star review on 2nd April 2021

Ian

Jodie

Keith

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service ok but refund slow - Good to talk on the phone, get better information.”

Helpful Report

“Gerbing heated jacket liner - Finding item and ordering and paying was excellent then things went downhill, when order arrived it turned out to be a vest not a jacket. I tried to ring the Surrey branch but both phone numbers I tried were not in use, I then decided to ring the Leeds branch they answered, Steve was very kind and helpful and said he would send the liner out as soon as they received the vest. The quality of the vest was excellent so i,m sure the jacket will be when it arrives. The 4 star is for the Leeds Branch and Steve”

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“Well priced winter gloves - As above. However, the gloves' little and Ring fingers are attached to each other and this makes gripping the handlebars strange although I imagine I'll get used to It”

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“Efficient service. - Very easy to order, quick delivery. Altogether efficient service.”

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“get it fast - fast delivery would use these again you get what it says on the box”

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“Satisfied Customer - They gave good feedback via email regarding the status of the order and when it was dispatched it arrived promptly with no quibbles.”

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“Nice upgrade to website - I knew what I wanted so just put it in the search box, but then had a go at the new quick gear finder, great for the popular and usual gear that is often searched for, but if you want something a bit more detailed just search for it.”

Helpful Report

“Quick service, well packaged, - But a bit disappointed with the product. Not the best-made gloves I have bought. The index finger on both gloves are too tight and the gloves want to ride up my little finger. They are a bit rough over the base of my thumb too. I'll see if they improve with use but being summer gloves it could take a while!!”

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“ordered. paid. delivered. - No issues here. Clear and easy.”

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“Great product - Great product and customer service. Disappointed with delivery though as paid extra for next day AM only for DPD to attempt delivery mid afternoon; not getgeareds fault.”

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“Service from getgeared was perfect but Held sizing proved a problem - I bought the Held 2341 Wave goretex gloves. Originally they were £120 but I got them for £70. I ride in all weather and have wanted goretex gloves for a while. I have Held goretex jacket and pants and I'm really happy with them (after 2 years of use) so I knew I wanted to go with Held again. The service from getgeared was seamless, no problems with the site, the order or delivery. However, Held's sizing is a bit off. The size chart appears to show that if you are usually a "S", for Held you should get a "M", which I did and they are slightly too big for me. Unfortunately I wasn't in a position to return them for the "S" as I had to start wearing them immediately as my old gloves had a huge hole in them, otherwise I would've returned for the smaller size. Other than that, the gloves are perfect, waterproof, good level of armour in them and surprisingly warm, which is something I've never experienced with gloves before. So just a word of warning that you'd probably be better off to go with your regular glove size.”

Helpful Report

“Great Prices.....but.... - A great site to find some excellent bargains - but - the wait for postage is a bit of a chore as it appears Get Geared only post your items if, after waiting several days, you follow up your purchase with an email to customer services asking where your item is and when it is going to be posted - this has happened to me twice now, not good when you consider I've only purchased twice from them!!! The terms 'in stock' and 'ordered' both appear to be the same....”

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“Was good service.thanks. - Pretty quick. With back up.”

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“Good value, speedy delivery. - No complaints so far.”

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“Good shop, not the cheapest but quality service and knowledgeable staff. - Recently had to replace my visor including pin lock insert and they got it all nicely done for me. Price for those things is a different story, as with pretty much all motorcycle accessories...”

Helpful Report

“Waterproof rucksack - I couldn't find the waterproof laptop bag I was looking for and Luke at Getgeared suggested an SW Motech bag. Although it wasn't exactly right I checked the SW Motech website and found the one I wanted. The description and picture on each website didn't match very well but it arrived very quickly with very accurate tracking and I'm delighted with the bag. It's very rugged so quite heavy but will protect my laptop, documents and accessories in all weather.”

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“Good service - Good delivery times and at only £5 delivery for two helmets all the way to Greece , I'll definitely be using this company again.”

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“Boots - Arrived well on time and packaged”

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“Good - Very good just could do with improving communication abit as my helmet turned up but not my visor and had to ring up 3 times to find out what was happening about it as no one got back to me.”

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“Good but not great - Great service but not enough disruption on some item's.”

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GetGeared.co.uk is rated 4.9 based on 2,051 reviews