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GetGeared.co.uk Reviews

4.9 Rating 2,034 Reviews

99 %

of reviewers recommend GetGeared.co.uk

Company Reviews

4.9

Based on 2,034 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About GetGeared.co.uk:

GetGeared.co.uk started operating as an E-commerce retailer of motorcycle clothing and accessories before broadband and before smartphones! We are one of the longest established online motorcycle accessories shops.

Our single motto guides everything we do: Inspire, Equip, Protect.
- Inspire: There is no point doing things without passion - We are excited by great products and want you to buy gear that makes your leisure time more special, more inspired, more exciting. - Equip: Great products change your experiences because they do the right job for you - We are passionate about getting you the right gear, not just any gear. - Protect: And when called upon, the kit we offer keeps you safe - We know how gear protects: Buy knowledgeably, talk to us.

GetGeared is a "leading e-commerce retailer"
We are small but plucky! In a review of the top 2000 most important smaller retailers in the UK, GetGeared is the only "Growth Top500" retailer in our niche.

We are the largest independent motorcycle accessories retailer in the UK
- We are independent: We only sell you the brands and products we believe in. - We are family-owned: There is no 'big money' involved, no Private Equity group is funding our expansion, just honest hard work.
- We care every step along the way: We don't get everything right, but we care that when we get things wrong we put it right with you.
- We know an awful lot about gear: We are specialists and our purpose is to inspire, equip and protect! - We are here so you get the right gear, not just any gear.

The GetGeared 100% Guarantee
1. Only quality brands 2. Only gear that does its job 3. Love it, or your money back

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GetGeared.co.uk 5 star review on 15th June 2022

GetGeared.co.uk 5 star review on 2nd April 2021

GetGeared.co.uk 5 star review on 2nd April 2021

GetGeared.co.uk 5 star review on 2nd April 2021

GetGeared.co.uk 5 star review on 2nd April 2021

GetGeared.co.uk 5 star review on 2nd April 2021

GetGeared.co.uk 5 star review on 2nd April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although some items were out of stock … - Although some items were out of stock the were quick to get back to me and resolve the issue”

“Merlin boots… - Easy transaction and boots arrived quickly. Only reservation is I am moving to Spain and the boots are for use there and they are very hot even in this cold, English spring!”

“very quick turn around - very quick turn around”

“Great selection but long delivery. - Great selection and easy ordering but not many items in stock so delivery time is much longer than other similar websites.”

“Good service - Good service , no problems, will use again”

“Making ordering easy. - Web page made ordering easy, parcel arrived on said day.”

“fin handel - fin handel, og hurtig levering”

“Overall good - I found the website easy to use, the price as good as I could find and when the colour I wanted was found to be other of stock I was given another option without paying the extra. So good customer service. The helmet arrived in good time. My only concern was that both the box the helmet came it and the brown box that was placed in had no packing materials in them meaning the helmet had no protection from the bumpy ride in the delivery vehicle. Overall good experience though.”

“The stuff I wanted wasn't in store so they ordered it and it came. - I had to wait but it all came and it's good quality.”

“Good, Online Motorbike Accessory Store - I bought handlebar muffs and they have kept my hands warmer and dry. I am happy to recommend the store to others.”

“Fast delivery, great communication. - I ordered, I paid, I received. Pretty much exactly what you expect from a consumer transaction.”

“Prompt service, product as advertised - Website didn't work, rang them up and got excellent service, the gloves I ordered arrived within 48 hours and were exactly as advertised. The missing star is because the website didn't work properly.”

“Price match fail - The advert reads "we will match any offer" so I emailed them an offer on an action camera £10 cheaper at curry's. Prompt reply from GG telling me they won't price match as it is out of stock at currys, fair enough I think and order anyway paying extra for quick delivery. Then I get an email from GG stating that they have no stock but they will send it when stock arrives. Stock eventually arrived and my item was sent but not the great service I expect from Get Geared”

“Great customer service, just a shame I had to find out - Absolutely excellent customer service and painless returns, just a shame that the goods provided weren't suitable (no fault of GetGeared). Will be sticking to offline motorcycle clothes shopping in the future, but will visit GetGeared's leatherhead store to do so”

“Good treatment but inefficient timeline - Due to an inadequate shipping format, the purchased good was directly returned from royal Mail to Getgeared and thus it took quite long to clarify situation and have the good shipped again to me in the right procedure. Suficient interaction and excellent response from Customer Service in Getgeared though.”

“Good service - It wasn't clear until I had actually paid for the item I purchased that it was out of stock which prompted me to try ringing the company. Each time I would get so far and the phones would then cut out which started me thinking this wasn't a genuine website. However I persevered trying to phone them and eventually got through. I spoke to a helpful assistant who assured me the goods would be in stock in a few days. This proved to be the case and the goods arrived very quickly.”

“Slight delay - I ordered three items, one of which was "out of stock". Even that arrived with only a very slight delay. Really good service”

“Excellent website for easy choice of product - As explained in the title.”

“Slick - Good service, good price, reasonable delivery considering it was black Friday Bit too many sales emails Recommended”

“Items arrived just fine, but communication could be better - I was made fully aware that due to being low/out of stock the item would take additional time to arrive, and the item did take over a month to arrive, and although it did show up in perfect condition, I felt 'out of the loop' the entire time. For starters, the email receipt I got said if an item isn't dispatched within 10 or so days, I'd be contacted by them to explain why and given an ETA. I wasn't contacted even after 12 days, prompting me to phone through instead for a status update. Was told they were having issues with supplier and that's why item was delayed, but expected very soon. Great. Two or so weeks later, still hasn't arrived. Well, the item HAS arrived now and it's great. I just think they should keep customers up to date when things are delayed beyond original expectations, simply to keep the customer feeling reassured and informed, and to give them additional options. The review was going to be a 3 star review but I gave them an additional star because my other orders were handled very well and a refund/exchange I asked for was also handled without any difficulty.”

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GetGeared.co.uk is rated 4.9 based on 2,034 reviews