“Purchased a beard trimmer order no 32488H which arrived next day. So far so good. Box had been opened from the bottom and may have been used. Immediately contacted Tamara and sent photos. Was told to try unit and if concerned it would be replaced. Unit has some residual power when started so did no want to keep. Have emailed Tamara twice requesting replacement and also tried contact email twice but have had no response after two weeks. I’m a pretty patient person but just do what you said would be done please. Apologies if the emails weren’t received.”
“Poor product information ended up getting a product I was not happy with.
Offered to pay the difference and shipping to get the correct product.
Unwilling to exchange as I opened the box.
Product was never used and is all original.
Poor communication and lack of explanation for not accepting a exchange.
Terrible business ethics
Very disappointed”
“I ordered a product that wasn’t the shaver head I required
For days there was no contact from this company and then as I had opened the package but not removed it there was contradictory messages about a refund and a request to send it back
I couriered it back and heard nothing until they offered me a $13 refund when I had spent $68 plus an additional $6 in courier fees
My assumption is that this Co will take your money but not deliver - I gather that in COVID days they did well but now with no need for their services they are doing it hard
I would in the future not go near them and suggest you Dino
I’ve written off my investment of $68 with nothing to show for it”
“Recommend everyone learn from my lesson. I paid $118 on 19/05/2022. Order number:#23752H. I haven’t received my purchase so far. I rang their phones and emailed them 20 times but no reply. Most disgusting seller beyond my imagination.”
“They sell products that they do not have in stock without mentioning it on their web site. I paid for a product and immediately received an automatic email that the order is confirmed. One week passed and there was no news from them. I called them but nobody answers. Their phone immediately goes to voicemail. I emailed them and after 24hours they responded saying that they do not have the product and it will take another week for it to arrive at their warehouse. They are still selling that product on their website without any mention of it being out of stock. I asked them to cancel my order and they are taking their time to reply. I will look into lodging a complaint against them. This is not how you do (honest) business!”
“Has been absolutely hopeless. Order placed 9th December and still have not received my replacement shaver head. I got an email on 20th December after 2 follow up emails to advise product was no longer in stock and could offer different color of same product, I was naiive to accept this solution as since then I have had no contact to confirm if this has been processed or product sent. I have made multiple attempts to contact via emails and phone calls and voicemail and no response. Service not great and waste of time.”
“Absolutely hopeless. Ordered blades after Christmas (showing in stock). Not sent, so I followed up & GAC stated not in stock, would be sent 9th Jan approx. 12th Jan GAC state Philips no longer supplying them so refund processed. Site still shows product available. False advertising. Waste of time.”
“I ordered a Philips Replacement 5mm Body Comb on 08/12/22. The confirmation email said that the item will be shipped in 2-3 working days. I have contacted customer services a couple of times. The tracking number provided on 30/12/2022 isn't a valid number. Haven't received the item yet. Wonder if the business is a scamer”
“Hello
The first razor head that I ordered from you lasted about 2 weeks and it fell apart.
I have ordered another from you on order27451H.
Can you please advise when this new order will arrive, and, in the meantime, I will send you a photo of what happened the last time I used it fell apart while I was shaving?
I would appreciate a credit. for the first order, or alternatively send the 2nd head "No Charge"
Regards
Barry Cairns”
“Ordered a shaver and received no follow up for 5 days despite multiple emails. Impossible to reach them on phone. They never pick up. In the end, discovered they had no stock. Very poor for a family run business.”
“I eventually got my order, but I was sure I got scammed until then. It is imperative that you return emails and pick up the phone, and maybe have a genuine address (google maps showed nothing). Looking at this site, it seems I am not the only one. I did get my order but I am never buying again from a company that can't be contacted if something goes wrong.”
“It has been over 10 days since the item was ordered. I've emailed and called their contact number multiple times, but no reply. Handling time is specified as 0-2 days and shipping as 1-3. The item has not even been shipped. Poor service and I can't get my money back or item with 0 contact.”
“From order to delivery was great. Trying to contact someone at Getacut with an issue is prooving to be so frustrating. After nearly a week of texting and phoning nothing. Had to go back to my old shaver. Good business spoilt by very poor customer service.”
