“Missing items from order a month ago.. dispatch error apparently...product not available.. now not responding to refunds requests. It's not even the refund that counts anymore. There are red flags when communication stops.. mistakes are forgivable but poor service is preventable.”
“I ordered a shaver last Wednesday. And I only received the confirmation email of they received the payment. No updated shipping information till now. I was trying to contact them by emails and phone calls a few days. And no one reply my emails and calls. I don’t know what’s happening??”
“I have been trying to contact this company over 3 days by phone calls and emails without any response at all.They have $122 of my money and they have no physical address I can find.Does anyone have any ideas of what I can do.”
“Fast delivery but the packaging was damaged and the curler metal work on the top and bottom of the curler looks old (it’s clouded)
The glove it comes with it super basic. The curler works good though, would recommend if you’re wanting an affordable curler.”
“It is very frustrating not to get a response from you. I made 2 purchases and only received one. I've been trying to contact you for a week. What's going on??”
“Just got a email saying they want $60.00 shipping to Australia, even though their web page says Shipping to Australia - $25.00. Nice way to make a little extra money, needles to say, I told them to cancel the order and refund me.”
“Circus. I think the fact it took 25 emails with me doing all the chasing explains it all. Some comments from Tamara's emails...'wow that's crazy', 'have you charged it', 'so annoying', 'should we refund', 'apologies for the delay' and 'I have been shocking'. Well yes you have and you don't give refunds! Resolved OK in the end...but bloody painful!!”
“I placed an order on 6 February as per order number 21215H and have not had any feed back from them when they are going to send it. I called them a few times on 072827660 and no answer. Emailed twice no reply. Very disappointing 😞”
“Not happy with the service. Bought something on Black Friday (on special). Was supposed to receive the product within a few days. I received it more than a month later. I'm not gonna lose more time with writing long explanation but basically poor communication, using email address not related to Get a cut website so ends up in junk mail. I receive dozens of junk emails per day, how am I supposed to find one that shows up as Tamara and not as Get a Cut? Phone number wasn't working. Have a unpleasant strong feeling that they advertised as "in stock" although they didn't have it in stock or not enough stock. They kept on advertising on their website for the whole month during which they were sold out even though I told them about it. Happy with the product but last time I buy from Get a cut.”
“Worst purchase ever. Would never prefer this site to anyone. I ordered a trimmer and it doesn’t even function at all. I tried reaching them but got no response.”
“You should not advertise items forsale if not instock or no way too check been three weeks not item only 65 dollars so no great loss ,I had too contact seller too see what was going on ,definitely will not purchase off get a cut nz”
“Pathetic ! bought a bodygroomer as a Christmas gift for someone. Took days to receive a wrong item. Pickup label was sent but despite multiple tries to schedule pickup, it was never done. Sent mulitple emails to Get-A-Cut but no reply at all. Ended up opening a dispute with my bank now.”
“What began as a positive experience has now become a disappointing and VERY negative customer service experience. I ordered a replacement part and paid the $25 on July 26th. The wrong part was sent and the supplier was blamed. Supposedly, they were not able to go to their office to remedy the situation due to the lockdown. This excuse became less plausible as Auckland went to a lower grade lockdown and businesses began opening again. Eventually, I gave up and requested a refund. 6 months later i still have the wrong part and I am still waiting for the complete refund.
This company puts a lot of emphasis on their reviews and then makes it almost impossible to leave anything but a positive one by using the "review.io" system. Negative reviews can only be left on their physical store location which only the truly determined will find. If this review appears on their site or anywhere visible to someone searching "Get a Cut" I'll be very surprised.
My advice is to treat their overwhelmingly positive reviews with a grain of salt. Their service, overall, is poor in my experience.”
