Get a Cut NZ Reviews

4.8 Rating 2,221 Reviews
95 %
of reviewers recommend Get a Cut NZ

About Get a Cut NZ:

NZ's #1 grooming shop for shaving, hair removal, hair care, spare parts & oral hygiene

Visit Website

Phone:

07 282 7660

Email:

tamara.b@getacut.co.nz

Location:

155, Maunganui Road,
Mount Maunganui
3116

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I can't believe that you have any good reviews. You don't reply to emails, you don't ever answer your phone or reply to voice mail. Your communication is abysmal. The tracking number you have sent me isn't recognized by the courier. I have never come across such a poorly run on line retailer before. Your FB reviews show a more accurate picture, with many angry and dissatisfied customers. ANSWER YOUR EMAILS!!
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Posted 3 days ago
Product took weeks to arrive and had extreme difficulty getting any communication. Pleased the product has eventually arrived but would not use Get a Cut again.
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Posted 4 days ago
I placed my order #36543H on 29th Feburary early for a shaver to take to Oz. I followed up with 4 emails and 4 phone calls with no reply at all. I finally received an email 14th March from tamara.b saying there was no stock. It was way too late, I have already had my trip to Oz and had to buy a shaver in Oz. Very bad service. I would not reccommend any person to deal with this company.
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Posted 1 week ago
I cannot recommend Get a Cut. They sent me the wrong shaver foil and I have been totally unable to get any response from them. I have emailed 3 times and left messages on their unattended phone and sent a message on Facebook. No reply. I am $58 out of pocket. Do not deal with this company.
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Posted 2 weeks ago
I have been waiting for a month now for my order!!! The customer service is not from this world; no one answers the phone or emails. I will be pursuing legal action if my order is not refunded or dispatched in the next few days.
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Posted 1 month ago
There is NO communication whatsoever from the team. Their phone numbers don’t work and they don’t answer their emails. I placed an order for same day click & collect. It took 3 days to get my order. When I finally went into the office they had in Highbrook to get my order, the girl there very short with me, no sense of customer service & just the whole experience was not pleasant. I got my order in the end, but just not worth the hassel, will NEVER use these guys again.
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Posted 1 month ago
The majority of these reviews are fake. Check the companies Facebook page to see nothing but negative reviews of people not receiving their orders and their emails/phone calls being unanswered. I ordered an item a week ago, with the website stating same day dispatching. I have received no contact, no tracking number, and my order is missing. I will be pursuing legal action if my order is not refunded or dispatched in the next days.
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Posted 1 month ago
Trying to buy a new Shaver. Needed it quickly so trusted their website claim: "If you happen to be in Auckland and want the product today, you will love this." Two days later I've heard nothing and like others no response to phone or email. Next time I'll use one of the other companies that actually have stock. Hopefully I'm wrong and I get my shaver soon so I can change this review.
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Posted 1 month ago
I ordered for click and collect yesterday, still havent recieved an email saying its ready for pick up. The emails I’ve messaged don’t reply & the number on their website keep going to a recorded message. At this stage, not sure if I’m getting scammed.
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Posted 1 month ago
Ordered a $300 Philips Razor 10 Days. Have still not received the goods. They have not responded to my numerous emails, and they NEVER answer the phone or return my calls. Terrible service so far.
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Posted 2 months ago
Do not buy anything from this company. Something has happened and despite their good feedback they are taking your money and not sending the orders. They also are not replying to calls or emails. They have a trademe account and other people have posted the same feedback recently. I am $66 out of pocket now. Money down the drain.
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Posted 2 months ago
Won't ever purchase from this company again. Terrible customer service, no reply to numerous emails, delays and now gone MIA. Would not recommend.
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Posted 3 months ago
Worst customer service ever. After deciding to buy it, it showed a timer saying your package will be sent today if you buy within a certain time frame, and courier will be 1 -2 days. Awesome stuff. So I paid and so began the waiting... after 3 emails over 3 weeks still no contact or product. Even Afterpay was ignored by them. Thankfully after escalating the problem with afterpay I was refunded and the order cancelled. Funny thing is the product says in stock. I brought a new shaver from Skol Beard Company in Australia. Highly recommended them. I'd never buy from this poor excuse of a company ever. Only gave it a 1 cause you can't have 0 or -
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Posted 4 months ago
Pretty upset that no power ply just a usb cable so now have to Gina plug to power it up. So. 1 for me
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Posted 5 months ago
Purchased item via their TradeMe store & paid immediately using Ping. It's been 3 weeks and they are yet to reply to a single email, message request or even answer the phone. I have tried to message via their Facebook Marketplace store, their website chat option and even resorted to sending messages to their personal Facebook pages but no joy so I would not recommend you buy from this company at all.
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Posted 5 months ago
I returned my item 3 months ago, and I have paid fully for it. Up until now I keep trying to call the number and email Tamara but nothing gets resolved.
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Posted 5 months ago
Do NOT place an order with this company. I ordered a shaver on Monday evening (2nd Oct 2023) and promptly received an email from Get A Cut to say the product had been discontinued by the manufacturer. Why advertise on your website and accept payment for a product you don’t/ won’t ever have in stock? On Tuesday morning I replied to the company’s email asking for a refund after which point they became non-responsive. I’ve since emailed and called multiple times to zero effect. I’ve been completely “ghosted”. This morning (Thurs, 5th) I noticed that the “pending” charges on my credit card had been accepted by the company. They’re quite happy to accept your money whilst providing you with nothing in return! A scam it would seem but quite concerning that Get A Cut was featured on Seven Sharp a few years ago. The company is happy to advertise this on their website for the credibility it lends them. Stay clear!
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Posted 5 months ago
Did not send product, no communication
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Posted 5 months ago
Zero rating. These people are scammers. They sent me items I did not order and will not reply to emails or phone calls in order to rectify their mistake.
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Posted 5 months ago
Terrible customer service. Took them a month to reply to my 3 emails and 2 voicemails after the product I purchased was faulty. It’s been 2 weeks since they replied and I’m still waiting for a replacement after having to pay more money for them to deliver a new one. Back to waiting for a response after emailing and calling since paying delivery invoice.
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Posted 7 months ago
Get a Cut NZ is rated 4.8 based on 2,221 reviews