Get a Cut NZ Reviews

Name: Get a Cut NZ
Address: 155, Maunganui Road,, Mount Maunganui
Rating: 4.79

4.8 Rating 2,249 Reviews

95 %

of reviewers recommend Get a Cut NZ

About Get a Cut NZ:

NZ's #1 grooming shop for shaving, hair removal, hair care, spare parts & oral hygiene

Visit Website

Phone:

07 282 7660

Email:

tamara.b@getacut.co.nz

Location:

155, Maunganui Road,
Mount Maunganui
3116

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Get a Cut NZ 5 star review on 16th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not send product, no communication”

Helpful Report

Posted 6 months ago

“Zero rating. These people are scammers. They sent me items I did not order and will not reply to emails or phone calls in order to rectify their mistake.”

Helpful Report

Posted 6 months ago

“Terrible customer service. Took them a month to reply to my 3 emails and 2 voicemails after the product I purchased was faulty. It’s been 2 weeks since they replied and I’m still waiting for a replacement after having to pay more money for them to deliver a new one. Back to waiting for a response after emailing and calling since paying delivery invoice.”

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Posted 8 months ago

“My shaver is faulty as it won't hold a charge. I've emailed Tamara at Geta Cut NZ twice asking for advice and after 7 days have not received a response. Very poor service.”

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Posted 9 months ago

“The kids toothbrush I bought only a few months back is faulty, but my emails and phone message about this have gone unanswered. For what I’ve paid, I’m quite dissatisfied with the service given.”

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Posted 9 months ago

“Delivery service is ridiculous, ordered and paid for on Tuesday (a week ago) only picked up by courier yesterday. So much for having it to give as a gift, courier has had it on them all day and it still hasn't arrived. Won't bother buying from you again, disappointing all round. I did email last week but never received a reply.”

Helpful Report

Posted 9 months ago

“Bought a $370 toothbrush. It was faulty. Tamara replied then took weeks to get back to me again. She then advised they no longer have the brush I ordered and I could only get store credit. She stopped making contact with me after taking an extra $9 for shipping of the new brush she couldn’t send out. I ended up contacting Philips directly and they are sending me out a ne brush. Terrible customer service, don’t answer there phone and don’t want to assist but happy to keep your money. Will not shop here again”

Helpful Report

Posted 9 months ago

“Product ordered has not arrived. Emailed Tamara to ask where my order was and she emailed back saying she would check with supplier but has not emailed back. I have left 5 telephone messages and sent 4 emails and still no reply from either Tamara or her husband. I am a retiree on a pension and have paid $148.00 for this order and cannot afford to pay again. All I am asking is for them to get back to me and tell me where my order is.”

Helpful Report

Posted 10 months ago

“I asked for the invoice twice by email but nobody replied! awful service!”

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Posted 10 months ago

“Purchased a beard trimmer order no 32488H which arrived next day. So far so good. Box had been opened from the bottom and may have been used. Immediately contacted Tamara and sent photos. Was told to try unit and if concerned it would be replaced. Unit has some residual power when started so did no want to keep. Have emailed Tamara twice requesting replacement and also tried contact email twice but have had no response after two weeks. I’m a pretty patient person but just do what you said would be done please. Apologies if the emails weren’t received.”

Helpful Report

Posted 10 months ago

“Poor product information ended up getting a product I was not happy with. Offered to pay the difference and shipping to get the correct product. Unwilling to exchange as I opened the box. Product was never used and is all original. Poor communication and lack of explanation for not accepting a exchange. Terrible business ethics Very disappointed”

Helpful Report

Posted 1 year ago

“I ordered a product that wasn’t the shaver head I required For days there was no contact from this company and then as I had opened the package but not removed it there was contradictory messages about a refund and a request to send it back I couriered it back and heard nothing until they offered me a $13 refund when I had spent $68 plus an additional $6 in courier fees My assumption is that this Co will take your money but not deliver - I gather that in COVID days they did well but now with no need for their services they are doing it hard I would in the future not go near them and suggest you Dino I’ve written off my investment of $68 with nothing to show for it”

Helpful Report

Posted 1 year ago

“Recommend everyone learn from my lesson. I paid $118 on 19/05/2022. Order number:#23752H. I haven’t received my purchase so far. I rang their phones and emailed them 20 times but no reply. Most disgusting seller beyond my imagination.”

Helpful Report

Posted 1 year ago

“Fake reviews, slow shipping poor communication. They claim 1-3 days shipping don't hold your breath”

Helpful Report

Posted 1 year ago

“They sell products that they do not have in stock without mentioning it on their web site. I paid for a product and immediately received an automatic email that the order is confirmed. One week passed and there was no news from them. I called them but nobody answers. Their phone immediately goes to voicemail. I emailed them and after 24hours they responded saying that they do not have the product and it will take another week for it to arrive at their warehouse. They are still selling that product on their website without any mention of it being out of stock. I asked them to cancel my order and they are taking their time to reply. I will look into lodging a complaint against them. This is not how you do (honest) business!”

Helpful Report

Posted 1 year ago

“Has been absolutely hopeless. Order placed 9th December and still have not received my replacement shaver head. I got an email on 20th December after 2 follow up emails to advise product was no longer in stock and could offer different color of same product, I was naiive to accept this solution as since then I have had no contact to confirm if this has been processed or product sent. I have made multiple attempts to contact via emails and phone calls and voicemail and no response. Service not great and waste of time.”

Helpful Report

Posted 1 year ago

“Absolutely hopeless. Ordered blades after Christmas (showing in stock). Not sent, so I followed up & GAC stated not in stock, would be sent 9th Jan approx. 12th Jan GAC state Philips no longer supplying them so refund processed. Site still shows product available. False advertising. Waste of time.”

Helpful Report

Posted 1 year ago

“I ordered a Philips Replacement 5mm Body Comb on 08/12/22. The confirmation email said that the item will be shipped in 2-3 working days. I have contacted customer services a couple of times. The tracking number provided on 30/12/2022 isn't a valid number. Haven't received the item yet. Wonder if the business is a scamer”

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Posted 1 year ago

“Bad delivery, and agreed to pay return shipping fee, but later refused.”

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Posted 1 year ago

“Have been waiting for over a week with no contact, have sent an email for an update, still no response, and still waiting !!!!!!”

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Posted 1 year ago

Get a Cut NZ is rated 4.8 based on 2,249 reviews