“Not stoked with my experience - shipping method was meant to be 1-2 business days, I heard over a week later that the item was not in stock &
waiting on supplier. Around a week later I asked for a refund and never heard back - the product was eventually received around 3 weeks following purchase.”
“Terrible customer service. Took them a month to reply to my 3 emails and 2 voicemails after the product I purchased was faulty.
It’s been 2 weeks since they replied and I’m still waiting for a replacement after having to pay more money for them to deliver a new one.
Back to waiting for a response after emailing and calling since paying delivery invoice.”
“My shaver is faulty as it won't hold a charge. I've emailed Tamara at Geta Cut NZ twice asking for advice and after 7 days have not received a response. Very poor service.”
“The kids toothbrush I bought only a few months back is faulty, but my emails and phone message about this have gone unanswered. For what I’ve paid, I’m quite dissatisfied with the service given.”
“The air flosser arrived within 24 hours of ordering. The filling station was faulty. I had a small problem contacting Tamara but when I did she was extremely helpful and a replacement arrived in 24 hours. Great service.”
