“Delivery service is ridiculous, ordered and paid for on Tuesday (a week ago) only picked up by courier yesterday. So much for having it to give as a gift, courier has had it on them all day and it still hasn't arrived. Won't bother buying from you again, disappointing all round. I did email last week but never received a reply.”
“Bought a $370 toothbrush. It was faulty. Tamara replied then took weeks to get back to me again. She then advised they no longer have the brush I ordered and I could only get store credit. She stopped making contact with me after taking an extra $9 for shipping of the new brush she couldn’t send out. I ended up contacting Philips directly and they are sending me out a ne brush. Terrible customer service, don’t answer there phone and don’t want to assist but happy to keep your money. Will not shop here again”
“I bought a charger for my shaver that took more than a month to get to my hands 😐 first, couriers fault I suppose, but then, after the couriers told me they sent it back and had to pay another delivery, they won't answer neither my phone calls or emails 🤷♂️ in the end I got it and works, which is important, but such a long wait for a charger that I need on a daily basis, kinda left me with a bittersweet feeling.
Only store that I could find it so greatly appreciated it what they do, but I would had been much happier having it sooner.”
“Product ordered has not arrived.
Emailed Tamara to ask where my order was and she emailed back saying she would check with supplier but has not emailed back.
I have left 5 telephone messages and sent 4 emails and still no reply from either Tamara or her husband.
I am a retiree on a pension and have paid $148.00 for this order and cannot afford to pay again.
All I am asking is for them to get back to me and tell me where my order is.”
“since I have been using the computer to order replacement items for my electric razor I have been dealing with
a machine so it is pleasing to know now that there is a human to work with.
RUSSELL WYETH”
“I ordered a replacement charger for my Philips razor plus a USB charger. I was very impressed with the quick service as the items arrived with me in the Wellington area in less than 24 hours from ordering them from Get a Cut NZ.”
“Purchased a beard trimmer and order arrived next day. Package was damaged in transit but contacted Tamara and a replacement was offered and duly sent off. Very happy with service from Get a Cut. Recommended.”
