Getaflight Reviews

Name: Getaflight
Rating: 4.56

4.6 Rating 1,643 Reviews

90 %

of reviewers recommend Getaflight

Company Reviews

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Metrics

4.6

Based on 1,643 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Getaflight 5 star review on 25th February 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was done in ease. Reliable customer service”

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Posted 2 years ago

“Maggi Grace answered my query and sent over the information requested as I had not received the e-tickets following my booking.”

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Posted 2 years ago

“Excellent service provided on last minute flight booking and recievied hassle free service on reschedule/change. The fair was 15% less comparing to all other agencies on the same day. Special thanks to Jitty Varghese and David.”

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Posted 2 years ago

“Freddy was terrific to deal with, sorting out all of my queries clearly in a short time.”

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Posted 2 years ago

“Excellent service and very quick to respond. Highly recommend them”

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Posted 2 years ago

“Just booked a flight with PH travel. The customer service agent was Mr Kevin. He was polite and clear during the conversation,although the price fluctuated.I was however given the original price. He made sure the we were satisfied.”

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Posted 2 years ago

“Richard was very helpful from the very start of our interaction. Richard kept me informed, shared all the details to ensure I understood all my options and shared his direct contact to ensure I didn’t had to go through the contact centre every time. Thank you Richard”

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Posted 2 years ago

“Excellent service and good prices”

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Posted 2 years ago

“Reliable, friendly and helpful staff. Reasonable price and excellent customer care.”

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Posted 2 years ago

“I would like thank Bella Smith as she is excellent and know her product knowledge very well she arranged the tickets with a very good price I am very pleased with her customer service skills she is an asset the organisation. Well done and keep up the good work Bella.”

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Posted 2 years ago

“Very helpful nice man”

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Posted 2 years ago

“Jitty was brilliant. She was very helpful, gave good flight options, helped reorganise our flight, was professional, well mannered and called us back promptly!”

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Posted 2 years ago

“As come back customer, I found staffs are kindly and helpful.”

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Posted 2 years ago

“My Agent Jitty was very helpful when changing my flight dates she managed to find a better alternative which saved me about £100. It was also nice to speak to someone who gave their real (or credible) name! I see PH Travel is based in the UK however I think they use an Indian call centre for customer services. Its insulting our (PH Travel Customers) intelligence to expect us to believe guys with Thick Indian accents are really called "James McGregor" or "Richard Davis" It means the guy who is Just about to take your money is Lying about who he really is. It's not a good start to a financial transaction is it? I think this must be a company directive because the chances of calling into a business and speaking in my case to two men with strong Indian accents and both of them having "English" names are virtually Nil. Please be Straight with your customers we really don't care if your name is Hitesh or Anil but we sure know is not what you're telling us.”

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Posted 2 years ago

“BELLA SMITH, was very helpful and efficient. Had a problem with paying the fare, but Bella l, helped resolve the issue. Thank you Bella”

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Posted 2 years ago

“Bella smith was so helpful and advising really good buying the tickets from the company .”

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Posted 2 years ago

“A very easy process I must mention Jitty she was very helpful and professional.”

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Posted 2 years ago

“Jitty was helpful, when I could not get the booikng on-line to work, I sent chat message and she called me. So my booikng was completed. Thank you”

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Posted 2 years ago

“I had my flight changed and asked if I can change it to suitable date? I was lucky to be served by a true gentleman Richard neeson very much helpful and kind just made look so easy unlike the previous ones”

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Posted 2 years ago

“very good service and very impressed with the young lady Jitty who looked after me and shall probably be using you again Thank you. Phil”

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Posted 2 years ago

Getaflight is rated 4.6 based on 1,643 reviews