“The worst option in the world!!! They offer you a price and an option, so when you buy you will be told that it does not include anything except the guide and the bus! You have to buy tickets additionally, and also no one tells you that Windsor Castle is closed 3 days a week and you bought tickets for no reason. Evan Evans will tell you that they often have problems and complaints from customers, but they can't help and control what Get your guide will put on their site. All in all, it's a disaster and not worth the money you'll pay because you won't get anything and you'll have to pay extra and you won't be able to see what you paid for!!!
And they delete negative reviews from the platforms, so people don't have a real picture of them!
Creepy”
“If I had a chance to give it zero starts I would. I called to cancel my excursion well before the 24 hour cancellation fee and was told it was take care of and was still charged the full amount. They refuse to refund my amount and have re-written responses when I email them.”
“Two months ago, I booked fast track tickets for the Colosseum for my family in May. I received a cancelation email today. Company should not take reservations that they cannot deliver on. Book with anyone else.”
“I have booked a tour and I received cancellation,saying do the weather issue.Tour should take a place today and no issue with weather at all.What a scammer.Now I couldn’t book any other tour because it was late already.What a waist.So disappointed.They are saying they will refund money in two weeks.I will never book with them again for sure”
“My family and I booked a tour over getyourguide website. After I arrived at Destination and not 20 hours prior to the tour I booked, the tickets got cancelled. The explained to me that I will get the money I paid for the tour refunded and that’s it. After I contacted them, they offered no actual solution, so I got stranded. I have to be clear we traveled almost 3000 km specifically for the tour. We paid for our accommodation and transportation (plane and train). We were travelling with a small child and they knew all about it, and we still got cancelled. Also worth of mention, we booked our tour a month in advance… avoid at any cost, not reliable, not supporting, no flexibility… absolute disgrace”
“We booked a gondola tour via get your guide in Venice , we paid 70 euros.
We expected the ride to be just for me and my partner since when i booked the tickets we were not alerted that this was actually a shared experience with 3 more people.
The boatmen were chatting non stop between themselves or via phone call which was not nice since we could not take a recording while on the gondola ride.
Do not use this company ! Waste of money...”
“Very disappointed. Booked a tour and received an email on Friday to say they were cancelling it. We Fly on Friday. Not long to re book tour. It will take 7/14 days for the refund to be proceed so now ill be out of pocket for my holidays. Booked early to avoid disappointment cant believe they did this.”
“I would absolutely avoid GetYourGuide. We booked an activity for $620. On arrival the activity provider had no room for us even though GYG had “confirmed” our booking. We then received an email advising us that we needed to choose a different date (we had driven an hour). We were leaving the area and asked for a refund. First GYG said they’d refund us. When they didn’t we disputed the charge. In their rebuttal they said we had committed “Friendly Fraud”. - the company that fraudulently booked us and took our money!
Unbelievable. Use Viator. Much more reliable. An aggravating waste of time on vacation with family.”
“Ditto to complaints below. The vendor for our Colosseum tix bought on GYG never sent my tickets and phone and email assist was ignored. gYG refused a refund. Viator is much better and what I am using in future !”
“Would give no stars if possible. Not only did they cancel our tickets to see the Colosseum, now it is too late to book tickets to it. We had paid in full too. On top of that, when they emailed their clients asking them to cancel, they sent an email including all of our email addresses and names! This is a breach of GDPR.
Do not go with this company.”
“Like others whom messages I have read, they let us book a tour that did not exist and refused to refubd us when we asked for our money back. They said it was our fault for being late but the tour did not take place at all!! Tried to communicate with them but it is absolutely impossible as they just send pre written messages which have absolutely nothing to do with our situation. No way to write a bad review on their site.. DO NOT RECOMMEND!”
“First time using the service to find a private transfer from Tromso airport to our hotel, the service cancelled 20 minutes before our plane landed saying booking is overbooked. We had prepaid. Very angry and will never try to use get your guide since the services on their site are unreliable.”
“Scammers! I had 2 ticket for Louvre museum, we were 7 minutes later than on the meeting point. There was no body there. We contacted them to give us a self guide ticket since we found out we have a useless voucher. They refused to give us the ticket and we had to buy two extra tickets from the museum which was cheaper than the voucher we had. It’s an unreliable company who don’t care about your experience and is after your money without a serivce.”
“AVOID GET YOUR GUIDE.
WE WERE LATE 15 MINUTES FOR A GUIDED TOUR IN LONDON.
CALLED AND EMAILED THAT WE ARE ON THE WAY AND IF THERE IS A POSSIBILTY FOR THE DRIVER TO WAIT. NO ONE REPLIED.
WE ARRIVED THERE AND OBVIOUSLY THE BUS AND GUIDE WERE GONE WHICH IS UNDERSTANDABLE.
CALLED CUSTOMERS SERVICE EXPLAINED THE WHOLE SITUATION AND RECEIVED A PLAIN ANSWER THAT IS THIS SITUATION THE POLICY SAYS NO TO A REFUND.
END OF STORY WE HAVE LOST £180
AND OBVIOUSLY WE DID NOT HAD A SECOND CHANCE TO VISIT AS WERE ON HOLIDAY.
AVOID AVOID AVOID
0 UNDERSTANDING FOR A SITUATION THAT COULD HAPPEN TO ANYONE!!!!”
“During a 1 and 1/2 hour bus ride from Geneva Switzerland to chamonix France, the guide asked all patrons on the bus if we wanted to purchase cable car and train tickets in chamonix France. I selected only to purchase the train tickets which were $10 a piece but I was charged for the cable car as well which was an additional $97 per person * 3. When I brought this to their attention, they absolutely, flat out refused to provide a refund even though I was able to provide them with the specific tickets we were given which displayed a ticket number which could have been used to show that it was not used for the cable car. They were unreasonable and not flexible at all. Will never use them again.”
“DO NOT USE THIS COMPANY!!!!! Was not the service advertised!!!!
Me and my fiancée booked to go on a tour with transportation to auschwitz birkenau from krakow, however when the transport arrived we were told this was the only service provided and a tour and tickets for entry were not included. The company advertised it as transportation and tour lasting 7 hours, clearly stating the only thing not included was food and drink. The confirmation email we received from them also told us it was transportation and tour lasting around 7 hours, going into detail of what we should expect on the tour, including break times, what footwear to bring, as well as bringing our passport ID etc. Upon being informed a tour was not included by the driver, we showed him our confirmation email and he agreed a tour was included, he called get your guide to inform them of their mistake, they denied a tour was included. We then spoke to get your guide on the phone and said we obviously wanted to cancel, as it was not the service advertised, the company said this was not possible. After several emails including sending them their original advert and confirmation email we received, Get your guide has so far refused to provide us with a full refund of the €172.86 we paid. They have basically ignored our emails. Our main intention of visiting krakow was to visit Auschwitz concentration camp, unfortunately because of Get your guides false advertisement we did not get to visit it. We are now having to go through paypal dispute/claim and are considering legal action, contracting the polish tourism board and going to the uk ombudsman to get our €172.86 fully refunded.”
“As a supplier advertising our chocolate workshops on their application, I must say that it is really the worst company we ever had to deal with. Not only they take 30% of all our earnings but they manage their suppliers in a terrible way. They don't care about anything, they reply very badly to the suppliers. I can imagine easily how they treat the clients on the other side.”
“My booking number : Booking - S44382 - GYG48Z4GBQWN
Worst worst worst . GetYourGuide never trust them or book anything form this site . I booked Kl tower (kulalumpur) from this website for our family( 2 yrs old kid. 8 yrs old kid and my wife ) they send the confirmation with some agent name and even I contacted them for confirmation n they confirmed. When I arrived at the destination Kl tower they say the ticket is cancelled. GetYourGuide do not have the ethics to inform the customer about the cancellation and they have just cancelled without any reasons. When I contacted the agent she was clueless and says I don’t know. Ridiculous and GetYourGuide booking will make your trip unpleasant. I DONT RECOMMEND this useless site”
