“Get Your Guide is a company where they deliver responsibility to the others or try not to answer or give explanations when your money disappears. I am a Supplier Partner and because of they having some internal bugs on website, that made me get bookings on days I had declared as unavailable. Then once customers cancelled their bookings for days that shouldn’t have to be there, they STOLE the money from us, declining their responsibility even though the website issue was theirs. Maybe once a serious company, now their business model is theft.”
“GetYourGuide sind Betrüger!
GetYourGuide auf keinen Fall vertrauen!
Heute hatte ich in Vatikan Museum beim Einlass Probleme, ich habe mit Tickets zusammen auch die Audioguides mitgebucht und bezahlt, aber die Leistung habe ich nicht bekommen.
Der GetYourGuide Kundenservice streitet alles ab und möchte kein Geld zurück erstatten.
Ich frage wieso haben sie Zugang zu so vielen Events?
Wieso erlaubt Google Play die GetYourGuide App runterladen?
Wieso können diese Betrüger so vieles anstellen ohne in Rechenschaft gezogen zu werden???”
“Just got to say what a shambles this company is my child fell sick on Monday and was unable to use my tickets for the trip remember I never used them and have not been scanned or taking off me my dob feel ill and I called 111 because taught it was covid so was told ON PHONE to give him paracetamol and keep him cool , so I missed my slot on Monday I asked for a refund or new slot and was told I needed a stamped letter from a doctor to show this shambles of a company to Clame my refund when remember I called 111 and when challenged said was to late because u need to cancel 24 hours before but I did not know my son would fall ill on Monday morning when woken but this company have treated us like criminals and simply don't care about customer my child is my priority and seams money is theirs my tickets not been used or scanned so can't see a problem but thsy just fobed me off saying a letter STAMPED from a doctor is required after I saying tickets were not used its a disgusting was to b treated and hope this company lots of bad luck disgusting reply I will post the email and and not happy I am a single dad trying my hardest and to have this lot fob me off is hurting me my kids are my world and thay just stolen fro. Me I am very disappointed and hurt”
“So many wrongs with this company. Do not expect to get a refund. Even if you don't get what you paid for. Money down the drain. Google should really downgrade that app as it is constantly and consistently letting their customers down.”
“Advertised a guided trip to Hatta Mountains, Dubai. The guide did not know English, was uncertain about how to get to Hatta and almost hit several cars before hard braking. We were too uncomfortable so called the trip off after half an hour. We asked GetYourGuide for a refund, they wouldn't and advised the agent to alter their advert to include "no guide". Do not use this company they are a rip off. There a far better alternatives out there.”
“I was emailed a meeting place for my cruise. We arrived and it looked suspicious. I called the toll free number and they gave me another location. We had to run thru the streets of Seville Spain to get there but arrived in time. No one ever showed up at this location to guide us to the appropriate boat, there were several in the area. They refused to refund me because they said the boat was there SOMEWHERE. DO NOT BOOK WITH THESE IDIOTS.”
“There directions are terrible, I called them and when they spoke in Italian I asked if they had anyone who spoke in English and they hung up. Never picked up again. Second event, even worse. Ended up just buying tickets at the event and losing the funds as there was no one there at the meeting place and could not get help on the line. The venues all said to me ohhh THAT company, they are terrible. I do not recommend them at all. One of them did actually work however we still waited in line for a long time and paid over twice as the line next to us moving at the same rate. Do not mess up your vacation, go elsewhere. Buy directly from venue if possible.”
“We were clearly advised on the website a price in Aud but were then charged the same figure in euro. Very disappointing & would advise all customers to monitor very closely. I will not use them again as they were not at all understanding of our situation & provided absolutely no compensation of any amount”
“I purchased 2 Amsterdam travel passes through getyourguide for $175 au, not realising they were a reseller for GVB. When I attempted to exchange my prepurchase for the actual travel card through GVB in Amsterdam it was rejected due to a technicality. So I had to purchase two more travel passes directly at the GVB counter. Despite offering a money back guarantee for 180 days they would not reimburse me for my purchase. Essentially they took my money and gave me nothing.”
“DO NOT USE THIS SERVICE
The London based Churchill Warroom museum experience is wonderful but PLEASE NOTE…..only book your tickets directly from the museum website and NOT thru a third party guide service….especially the GetYourGuide organization! We did and we are hurting for it!! Above and beyond being overly rigid there’s absolutely no value added as the museum visit is a self guided tour with audio and does NOT need a guide. Th
GetYourGuide is only a rigid money-grab option for the unwary.
Our London Underground train had issues and delayed our arrival at the prescribed meeting point by 5 minutes. I used the mandatory GetYourGuide app to communicate in advance that we would be delayed by 5 minutes (email and chat service) in order to provide confirmation that we were on our way and definitely going to arrive. The email response I received immediately indicated that ‘high volumes’ would cause up to a 48 hr delay in responding. Then I used the online automated chat service which was obviously not a real person….by the time I got through to a real attendant it was after the meeting time and here’s where it gets even more awful. GetYourGuide has a policy that if you are late you may miss your scheduled visit slot….and you have to rebook another time. Despite making concerted efforts to communicate in advance….the attendant was :
A). Unwilling to contact the guide to coordinate a new meeting place (or couldn’t because it’s a outsourced support service)
B) unwilling to rebook our visit
C) unwilling to provide a refund…..and was rigid/inflexible in enforcing a policy that could easily have been managed more flexibly
Simply put….GetYourGuide offers a needless and expensive service that amounts to a money grab. They outsource to independent guides and support services that leave the customer without any direct means of recourse or opportunity to find workable solutions.
In the end we went directly to the museum, stood in line and bought duplicate tickets for 1/3 of the price we had paid to GetYourGuide
Great museum tour but terrible experience with GetYourGuide. We learned a lesson with this one!!”
“Booked a tour with getyourguide while my family and I were in Greece in August 2023. The pick up time was scheduled for shortly after 8am but the tour company changed it to 6:40am late the night before. We could not make that time and requested cancellation and refund. They agreed to cancel and refund but have not responded to follow up messages regarding the refund. They gave me excuses about their finance department looking into it, but that was weeks ago. Beware that they may scam you out of money if you try to cancel!”
“I booked a Corinth tour starting from Athens. Tickets and email showed the pickup time at 8am. We went there at 7:48 but the coach didn't show up. Chat with their representative and got the answer that the bus went there at 7:35. They refused to reschedule nor refund. So my money gone without service.
I am curious this travel agency is in business.”
“Overpriced, they rip off the "Guides"
These guys are sneaky tricksters who charge well over 30% more than what you should pay. My advice is search a little harder and find the actual provider online OR book, contact direct and then cancel once you have the information you need. Don't trust get your guide with a barge pole. As a "guide", they agreed to take 25% commission which as never great but this month, they have just added on a big fat fee for when they pay out -which is normally a full month later! They never even consulted me when they started to charge this, I only saw it when I got paid. The reason "it is mutually beneficial" even though they admitted they did not consult any suppliers before hand! This meant I lost 38% of my August (peak season) earnings to them!!!”
“I booked the tour "From Krakow: Auschwitz-Birkenau Guided Tour" and mentioned that my preferred pickup time was 9:00. It was mentioned in the tour description that the "pickup time may change (possible start of the tour between 6:00 AM and 1:30 PM)". I could cancel the tour 24 hours before the start time, so my expectation was that I would receive the confirmation some hours beyond the 24-hour period.
However, at 8:19, on August 15, I received a message from Cracow Local Tours, stating that the time was 6:25. I replied that, due to logistical constraints, I could not attend at that hour and asked for alternatives.
Since there was no flexibility to accommodate my request, I contacted Get Your Guide for support. They called the provider, but later told me that no one answered. I was also denied a refund.
This was a horrible customer service experience and a demonstration of two companies acting in bad faith, without any empathy or professionalism. I will never be their customer and will encourage everyone I know to do the same.”
“Purchased a Cinque Terre tour on 8/28/2023. We were supposed to see Manarola, take a boat to Monterosso and then return home. That day the weather was bad and expected/publicized everywhere that will be bad. But we were told that other than taking a train ride from Monarola to Monterosso everything will be fine. We walked down a steep hill, in the rain to the entrance in Manarola only to be stopped by police. After almost an hour of waiting were told that Manarola is closed to tourist due to weather but if we go to La Spezia we can take the train to Monterosso. WE walked 10 min through torrential rain and flooded streets to get to the train station, Went to Monterosso only to be turned down again by the police. Waited another 1 h to be told that the Cinque Terre towns posted on line that they are closed for tourists groups but our tour operator did not know. Strangely enough there was no other tour in the same situation. So here we were at 3:30 pm totally wet, hungry, without seeing any of the things we were supposed to see turning back to Milano. My husband got sick the next day, another lady fell and sprained her ankle during the "tour". I asked for refund but given only partial refund. They should have known the situation and either cancel the tour upfront or return to Milano after the first leg of the trip. I never had such a bad and dangerous experience and will never use them again. And they dare to e-mail me back that they have to make sure that they protect their providers and customers!!! they certainly did not protect us. DO NOT BOOK through them ever.”
“We booked an afternoon tour with Get Your Guide in Niagara Falls Canada. The web site said we would be picked up at our hotel at 2pm. The confirmation said we'd be picked up at 3pm. After several attempts to call them and verify the time, with no response to our voice messages, we left a last voice message to cancel.
It has been over 5 weeks that I have been trying to get a refund. last week I received an email stating they would credit my card. today I called to find out where the refund is and was told it was rejected and my issue will be escalated to the finance department.”
