Zealthy Reviews

Name: Zealthy
Address: 429 lenox avenue, Miami Beach, Florida
Rating: 4.47

4.5 Rating 1,294 Reviews

87 %

of reviewers recommend Zealthy

Company Reviews

Info

About Zealthy:

High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance. Our comprehensive approach includes remote video visits with high-quality medical providers, messaging with your provider and coordination team, prescription and medication delivery, and more!

Affordable services and medication:
We work with major insurance providers to make care affordable to you. Get Rx if medically appropriate delivered to your home or picked up at a pharmacy. You will have the ability to message with your care team and schedule follow-ups.

Phone: 877-870-0323

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They set you up and take your money without giving you any of the services or products. Stay away. They will jot answer the phone and they tell you when you sign up there is not refunds even if they don't provide you with any of their products.”

Helpful Report

Posted 2 years ago

I am truly sorry to hear about the issues you've encountered with our services, and I appreciate you bringing this to our attention. I understand the frustration you must be feeling, and I want to assure you that we take your feedback seriously. I apologize for any inconvenience caused by the difficulty in reaching us by phone and the lack of services or products received despite payment. This is not the experience we aim to provide, and we are committed to addressing these issues promptly. Please message your Zealthy care team so we can work through the next steps together.

Posted 2 years ago

“I am not happy! The doctor was great and sweet, but I could not get the medicine due to my deductible being high! I decided to do away with the program! What got me angry is because I paid for the service for October and in November I was charged twice for the service. They claim they charged me for three months of service but I did not want extra service because I did not get any product. Who wants to pay for something they can’t get!!!!”

Helpful Report

Posted 2 years ago

I'm genuinely sorry to hear about the challenges you've faced, and I appreciate your feedback. I understand your frustration, and I want to address your concerns regarding the charges and the issues with obtaining your medication. Firstly, regarding the charges, I want to clarify that we are unable to guarantee insurance coverage or have visibility into individual deductibles. I apologize for any confusion, and I understand the frustration this may have caused. Concerning the double charge in November, I want to assure you that we take billing discrepancies seriously. I will personally investigate this matter to ensure that it is rectified promptly. Your satisfaction is our top priority, and I apologize for any inconvenience caused by the confusion in billing. Please message your Zealthy care team so we can look into this and issue a refund for any double charges. In light of the challenges you've experienced, we want to offer alternative options that may be more suitable for you. We understand the importance of affordability and convenience in accessing your medication. We have more cost-effective alternatives available that can be shipped directly to your home, eliminating any concerns about deductibles or coverage issues.

Posted 2 years ago

“So, I am hoping the company stops hiding my review. DO NOT SIGN UP WITH THIS COMPANY. The "services" you receive are a series of texts that ask you nonsense question just to make you feel as if someone is building a repoire with you. Meanwhile they try to upsell you while asking you to commit to many months of services before even checking my medical history or insurance. And if I had any doubt of the scam, the business that bulled my debit account was nothing to do with health, wellness or weigh loss but a rental car agency. Please be careful if they are using fronts for their businesses scheme.”

Helpful Report

Posted 2 years ago

I want to express my sincere apologies for the experience you've had with our services, and I appreciate you taking the time to share your concerns. Your feedback is crucial, and I want to assure you that we take it seriously. I'm deeply sorry that your interactions with us did not meet your expectations. Your description of the communication you received is concerning, and I want to address these issues promptly. I apologize for any frustration caused by the nature of our communication. We value transparency and effective communication, and I will ensure that your concerns are thoroughly investigated to improve our processes. It's not our intention to pressure anyone into committing to services without a thorough understanding of their needs. Your feedback is essential in helping us improve our services, and I appreciate your openness in sharing your experience. If you have any additional details or concerns, please message your Zealthy care team and we will ensure they are thoroughly addressed.

Posted 2 years ago

“Too many people responded, and the information was always different. Zealthy told me one thing: my insurance would tell me they never got the request. I started in September trying to get weight loss help I am now a month and a half in, and I can't get anyone on the phone to help me understand what is going on. Nothing has been prescribed, I have no real updates and they keep telling me the something they will submit the request. For a company that is trying to support helping people they are doing a poor job.”

Helpful Report

Posted 2 years ago

I want to express our sincere apologies for the challenges you've faced in seeking weight loss support through Zealthy. Your experience is important to us, and we're committed to addressing your concerns promptly. I understand your frustration with the varying information and the difficulties in getting through to someone for assistance. This falls below our standards, and we deeply regret any inconvenience caused. I assure you that we take your feedback seriously, and our team is actively working to streamline our communication processes and improve the overall experience for our users. Please email support@getzealthy.com so we can help get this addressed for you. We appreciate your patience and understanding as we work to rectify this situation. Our goal is to ensure that you receive the support you need, and we're committed to making things right for you. Thank you for bringing this to our attention, and we look forward to restoring your confidence in Zealthy.

Posted 2 years ago

“HORRIBLE EXPERIENCE I ordered semaglutide from this company and I received a much lesser amount that what I ordered. (Ordered a 2 mL vial for $290.00. It was to be enough for 50 units a week for 1 month. I received a tiny mini sample vial that contained a total of 50 units in the vial, enough for 1 injection). I have called several times and messaged and I am getting no answers.”

Helpful Report

Posted 2 years ago

I am sincerely sorry for the confusion and inconvenience you've experienced with your semaglutide order, and I appreciate you bringing this to our attention. Your satisfaction is our top priority, and I want to address this matter promptly. Upon reviewing your order, it appears there might be a misunderstanding regarding the dosage and quantity. The semaglutide vial you ordered contains 2 mg of medication in 1mL, and the instructions from your provider indicate injecting 25 units, not 50 units, for the prescribed dosage. However, if you've received a smaller sample vial with a total of 50 units, we understand the discrepancy and apologize for any confusion caused. I assure you that we take this matter seriously.

Posted 2 years ago

Zealthy is rated 4.5 based on 1,294 reviews