“The flowers were very pretty & of good quality…worth the bucks !!! It smells great too & that was a surprise ! Really made the recipient happy & surprised ! Thank you for creating such a beautiful experience for people ! A must try if you are looking for a unique gift !”
“Not impressed, the flowers were delivered just 4 days ago and the flowers are splitting apart and are starting to look bad. No way they will last 365 days!”
Hello Wayne,
Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback.
To help us rectify your concern, we'd be grateful if you can provide us with additional details regarding your issue by filling out the form to be found on this link:
https://www.powr.io/survey/i/28096293
or simply reply to this thread for additional details of your concern,
For any questions or further assistance, please reach out to us via email at support@glamfleur.com or call us at 1-800-915-5112.
“Received my flowers and they are stunning! Little disappointed that the shipping carrier must have been a little rough with the package and had it upside down at one point because the top flowers are a little smooshed/flat but still amazing and not Glam Fleur's doing. Will order again for sure!”
“This is the most beautiful arrangement, and they smell amazing. I have ordered several different colors for various rooms in my house and for my office. Love them!”
“First of all, I just wanted to say the flowers from this company are beyond amazing! My husband and son ordered a beautiful bouquet for me for Mother’s Day and unfortunately during the delivery process one of the roses came off, the team at Glam Fleur were so understanding and went out of their way to make sure I came first and helped me replace my bouquet. Thank you so much and I will definitely be purchasing more from this company”
You're most welcome, Minal! ❤️
We're sincerely sorry about your damaged arrangement and equally thankful for allowing us to make things right for you.
We're very happy that we've assisted you to your satisfaction. Congratulations on the birth of your wonderful baby. Take care always, enjoy your beautiful bouquet! 😍🌹
Thank you for your feedback, Rose! ❤️
We're very happy that you love our product! 😊
Take care always and looking forward to your repeat orders. 🤗
Enjoy your beautiful roses! 🌹😇
“We bought these flowers for my Mom’s 80th birthday. They are so beautiful. We got so many get compliments on the style, colors and quality. It makes a great gift especially for someone that has everything. I highly recommend them. They will be wowed!”
Dear Kristen,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our sincerest apologies for any inconvenience we have caused you.
Unfortunately, our company policy clearly states that all returns and exchanges must be filed under warranty to process. For more insight, you can read our full return & exchange policy on our website here: https://glamfleur.com/policies/refund-policy
We have tried to make it up for it still despite your refusal to file the claim, that you need to have at least send us a photo of the arrangement so it will show us the status of it and then we will be able to provide the proper resolution for you, whether it is for replacement or for a full refund, however you have still declined.
We’d like to learn more about your situation and make things right, if we still can.
If you wouldn’t mind giving us a call, or at least respond to this email it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Thanks!
Glam Fleur
Hi Alec and Maria
At Glam Fleur, our mission is to provide our customers with only the freshest , highest quality roses arrangement. We made sure to be as descriptive as possible on our website in terms of sizes, colours and appearance.
That being said our number one priority is the satisfaction of our customers. I regret to say that our product fell short on your expectations.
We are happy to inform you that we are opening this line of communication, please feel free connect with us.
Hi Anna,
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our product did not meet up your expectations.
At Glam Fleur, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
We would like to speak to you to inform you of the methods we can adopt in resolving the issues you have encountered with our product recently.
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
