“They are trash. Their business is trash. Their management is so disrespectful and they are liars! They make empty threats in an attempt to try to prevent you from seeking justice due to wrongdoing.”
“It has been a long and extremely disappointing process trying to contact glam fleur. I was supposed to receive my flowers after my award ceremony, but when they arrived the bouquets were damaged. We attempted to have replacements sent right away, but the lead customer service manager, Jhosel, was extremely rude and unhelpful. We even went through the trouble to fill out their warranty claim form, which clearly proved to be nothing more than a waste of time. After weeks of trying to get in contact with them to discuss a resolution, we had to go into the store to return the bouquet. We asked again for a replacement to be sent immediately. They decided to send the replacement, but the flowers arrived in even worse condition the second time. I literally opened the box and rose petals were floating around everywhere. It has now been about two months with still no resolution. Honestly, save your money or go check out Venus et Fleur. Their arrangements are beautiful and the service is far more customer centered.”
Dear Graham,
We have heard your feedback! And we are truly sorry if we are unable to meet your expectations, We understand how frustrated you must be. Our sincerest apologies for any inconvenience we have caused you.
We understand how you feel and rest assured that we acknowledge it,
We have sent you a return label to facilitate the return process the first time you have reported the issue but you advised you did not received it hence you went straight to our store to request for a resolution - to which we have actioned the next day, where we have sent not one but two arrangement to you. 1 will be for the replacement and the other is a complimentary arrangement.
In the most unconditional circumstance, one of the arrangement you have received as you claim, still did not pass your standards and you have reported it the next day after receiving it.
On our conversation, We have offered you a full refund on your original order to which you agree but we have clearly advised that in order for us to fulfill it we need you to send us back the arrangement, we have set up a pick up service for you and notify you through calls and email but we have not received any response for the pick up time hence we cannot proceed with the refund.
We have advised you that Glam Fleur is ready to provide the refund of the full amount, if you will be able to return to us the arrangement however you have still declined and demanded a full refund, and as per your latest call with us you informed us that you have disposed it already hence we cannot honor the refund we have initially offered as it its against our company policy.
Our company policy clearly states that we do have a 30-day refund policy, where we can provide a full refund, as long as the arrangement we have sent is returned in the best condition. For more insight, you can read our full return & refund policy on our website here: https://glamfleur.com/policies/refund-policy.
Should you wish to speak to us again, kindly respond to this email or advise your best contact number and we can re-discuss your concern. We look forward to speaking with you.
Sincerely,
Glam Fleur
“Flowers were delivered on the wrong day and arrived damaged. The new set they sent me were a different color then what I ordered. So far it's been a month since the date I wanted them delivered and I haven't recieved the correct one”
Dear Paul,
We have heard your feedback! And we are truly sorry if we are unable to meet your expectations, We understand how frustrated you must be. Our sincerest apologies for any inconvenience we have caused you.
We understand how you feel and rest assured that we acknowledge it,
Upon receiving your concern on the wrong color, we went ahead right away and have checked with our warehouse if the color you like is still available, however due to unfortunate circumstance, the last piece of baby lily's were the ones first delivered to you, which we cannot recycle as it was damaged.
We have offered you another replacement, should you wish to change the current color of the arrangement you have on hand, however you have declined.
As an alternative, we have advised you that Glam Fleur is ready to provide the refund of the full amount, if you will be able to return to us the arrangement in which you have agreed and we will be sending you a return label so we can have this processed.
Once arrangement is returned, we will right there and then provide the refund back to your original mode of payment.
Sincerely,
Glam Fleur
Dear Kristen,
I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our sincerest apologies for any inconvenience we have caused you.
Unfortunately, our company policy clearly states that all returns and exchanges must be filed under warranty to process. For more insight, you can read our full return & exchange policy on our website here: https://glamfleur.com/policies/refund-policy
We have tried to make it up for it still despite your refusal to file the claim, that you need to have at least send us a photo of the arrangement so it will show us the status of it and then we will be able to provide the proper resolution for you, whether it is for replacement or for a full refund, however you have still declined.
We’d like to learn more about your situation and make things right, if we still can.
If you wouldn’t mind giving us a call, or at least respond to this email it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Thanks!
Glam Fleur
Hi Anna,
Thank you for taking time out of your busy schedule to write to us and express your grievances on how our product did not meet up your expectations.
At Glam Fleur, our greatest desire is to ensure our customers are satisfied at all levels and find the most suitable way to fix their problems without delay.
We would like to speak to you to inform you of the methods we can adopt in resolving the issues you have encountered with our product recently.
Please accept our sincere apology for the difficulties we have caused you. Our aspiration is to keep you as one of our most valued customers, and we hope to serve you better in subsequent times.
“Flowers arrived damaged and we had to either accept a platry 20% and keep them or send the flowers back in order to receive a new set. not good customer service. We should have received a new set of flowers right away while they waited for us to return them.”
Hi Deanne
Thank you for your review about your order. We are truly sorry that it did meet your standards as promised. We also apologize for any inconvenience that this has caused for you.
Our products go through quality control checks before they are delivered to customers.
We have tried to rectify the situation by sending you a new arrangement in replacement of the damaged one. However due to the timing and the process, we are unable to live it up to your expectations.
We apologize to what have happened and we look forward to providing a better experience for you going forward.
Thanks again for bringing this issue to our attention, and please don’t hesitate to contact us directly with any other concerns you may have.
“I purchased two bouquets. One was ok, way over priced for what I received. I find the flowers too inserted into the box and looked fake. The other box came damaged and smashed.”
Hi
We acknowledge the experience you had with us and would like to understand what happened in you not getting the quality level we are known for.
Could you please provide more details so we can further investigate your case? You may send it to info@glamfleur.com and our team will look into this right away.
All the best,
Glam Fleur
“I wish I can give no stars! I ordered the flowers for my daughter for ‘s Mother’s Day, I asked them to deliver on Saturday because they are closed on Sunday, like day before Mother’s Day. They told me they deliver the flower on Wednesday which is very early and ,She did not receive the flowers, Now I’m stuck over $200 with them and no flowers or money back, for next 8 days, till They do their investigation.Very disappointing”
Hi Hom,
We acknowledge the experience you had with us and would like to understand what happened in you not getting the quality level we are known for.
Could you please provide us your order number, email address or mobile number so we can further investigate your case? You may send it to info@glamfleur.com and our team will look into this right away.
All the best,
Glam Fleur
“Horrible experience! Ordered a week prior to Valentine’s Day. It never arrived and an additional 10 days have passed and still nothing. They responded saying that they were having a problem with ups. I asked for refund and they say they are going to contact ups abd if they can get it back they will issue a refund. God forbid they inconvenience themselves”
“Little to early for a review since I have not received it yet.
Please let me know when it’s planned to arrive.
Best regards Kennet Skold
Mob: 214-228-7272”
“The flowers were received damaged due to poor packaging. Most disappointed.
I provided picture of the damage and have not heard back regarding a satisfactory solution.
A simple protective shield around the flowers would have offered some protection.”
“Terrible experience! Box arrived 2 days earlier than scheduled from UPS. Opened and it was a mess. One flower had fallen out, fluid has sprayed onto both vase and base (it does not come off without staining) and several of the other flower's has petals fall off. I sent a note with photo to customer service - first rep apologized and quickly offered a replacement, but then I got a note from another rep requiring more photos. I only took one photo as I was too busy trying to clean up the mess and make it nice as my wife was watching. I told rep I only had the one photo clearly showing the mess, and now they are not replying. Very expensive to arrive in poor condition and not be supported.”
“I bought a gift for my girlfriend and when she revived the flowers they were damaged. She got so upset with them and me that she had to throw them out. I reported this to the company and I never got a reply back or any type of help..”
