Glasses Gallery Reviews

Name: Glasses Gallery
Rating: 4.51

4.5 Rating 500 Reviews

87 %

of reviewers recommend Glasses Gallery

4.5

Based on 500 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours

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Glasses Gallery 5 star review on 1st December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you want to purchase first follow this step Call their customer support number and you will know exactly know what I am talking.I can not believe in 2019 we have fake company like this.”

Helpful Report

Posted 6 years ago

Dear Nirav Patel, We are sorry that you feel as we are not a genuine company. We can assure you that we are a real company that sells real products. At times there are either technical issue or might have caught us out of office hours, reason why we might have missed the chance to answer your call. We have also an email address where you can always send a message and we do our best to answer as fast and as detailed as possible. We would appreciate any suggestions you have that would help improve our services. Thank you for taking the time to write us a review.

Posted 6 years ago

“I wanted to order Lindeberg frames to ship to Australia- but I was told I can only order other brands for delivery. Why list the frames online if you cant actually deliver?”

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Posted 6 years ago

Dear Neil, We are sorry that we were unable to accept the order. As our main market is US, all the products available on our website are mainly meant to be shipped to the US market. It is true that we accept international order too, though, such as your case is, we promptly inform any customer when the glasses ordered are restricted due to the manufacturers selling agreements. We would appreciate any suggestions that would help improve our services. Thank you for taking your time to review our services

Posted 6 years ago

“horible conmmunication”

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Posted 6 years ago

“NO the issue was never looked at past asking what it was. I always replied and got a email saying thank you for responding. Then a little while later I get an email saying it is closed. NOT IMPRESSED.”

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Posted 6 years ago

Dear Tammy, A reply was given on 10/09 saying the following: "Your prescription glasses, which are on top of the video have the aspherical lenses and the new glasses from us is using the spherical lenses,and that's why you see such difference in comparison between both pairs." The optician also mentioned that it requires a bit of time for adjusting to this new lenses.

Posted 5 years ago

“If memory serves, whilst surfing the net, I found some Gotti frames (Luuk) that I liked and I wanted to visit a brick and mortar store to try them on. But, when I used the "store locator", I got no results. So, I contacted Glasses Gallery by e-mail. Unfortunately, you have no stores in the U.S., much less in Georgia, where I reside. Might one reasonably assert that a 5 star rating is deserved for repeated e-mails involving no remedy? Under the circumstances, I think that an appropriate response would have been to simply state that you have no brick and mortar stores in my area and be done with it. Have I missed something here? Of what value is telling me that your stores are located a thousand miles or more to the north of me and then pestering me for a 5 star review?”

Helpful Report

Posted 6 years ago

Dear Mark, Thank you for taking the time to review your experience. We do our best to mention that we are a purely online store for glasses. In regards to the stores available, it is mentioned is for the Canadian market, for which we have a separate website. Will inform the colleagues from IT to make the information more clear and visible. We would appreciate any suggestions that would help improve our services. Once again, that you for taking the time to leave us a review.

Posted 6 years ago

“Chatted with 2 different people about a return I did about a week ago. I had sent 2 glasses back because they didn't work out. I asked for store credit instead of returning it back to the credit card i used because ill need to buy glasses as mine broke.The 1st person i chatted with said the glasses are delivered and that it takes 2-3 business days for processing the return then I should soon get an email with a store credit code. The second person told me it takes up to 30 business days to get my store credit code. So here I am frequently checking my email for that code so I can check out on the 2 glasses I've had in my cart for a while now. Super bummed that I didn't get a correct answer and still haven't gotten an email with my store credit code yet and I am in DESPERATE need of glasses.”

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Posted 6 years ago

“I returned my purchase and have yet to hear from Glasses Gallery regarding my refund”

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Posted 5 years ago

Dear Linda Newman, Please check your mail as we have sent a reply in regard to your return.

Posted 5 years ago

“I was poor experience becouse it was extra cost for "free" delivery about 50 USD hich was not listed in offer. Company offer is presented like from US but is deliverd form HK”

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Posted 6 years ago

“Poor representation of produce pricing”

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Posted 6 years ago

Dear Cynthia, We try to make our pricing as transparent as possible. We are always happy to listen to our customers. Do let us know of any suggestion you have for us. Glasses

Posted 6 years ago

“Glasses Gallery states "all our products are FDA approved and should have no problem". My glasses, imported from Hong Kong, have been on HOLD for over a week now with no resolution. In calls to Glasses Gallery, the response is that all the representatives are helping other clients and they will call me back - only received an email that there should be no problem. Cannot speak with a supervisor nor is there another phone # to call directly. Very frustrating!”

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Posted 6 years ago

“I sent frame back the next day after I purchased it and then contacted customer service to get update on processing my request for a full refund and still waiting on it”

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Posted 6 years ago

Dear Evgeniy Moshkovich, The refund has been made on 07/02 and should have already shown in your account. Please also check for our email which was sent on 07/02, confirming the refund being processed. Thank you for taking time in leaving us a review,

Posted 6 years ago

“No one contacted me.”

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Posted 5 years ago

Dear Customer, We have sent an email in regards to temple tips replacement, but we never received a reply. Please check your spam folder too.

Posted 5 years ago

“10 days...still no glasses”

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Posted 6 years ago

“Very poor service”

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Posted 5 years ago

Dear Darryl, We are sorry if you feel that our service was not up to your expectations due to the refund process. Please note that we have offered all the possible option for a refund based on the selection of returning 3 pairs of prescription glasses. Refund has been processed as per the terms and conditions

Posted 5 years ago

“could not fill my order”

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Posted 6 years ago

“Long process from order date to delivery”

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Posted 6 years ago

Dear Christopher, Thank you for taking the time to leave us a review. We are sorry that your experience was not of a fast service. We are always looking into improving the times of manufacture and shipping. We would appreciate any suggestions that would help us improve our services. Once again, that you for taking the time to review our services.

Posted 6 years ago

“I received 10 email nonsence not answeing my email . you send me a email few months back since my fram brook that i bought from yoiu! they said they give 50% off Fram 50% off Leanse but no copon qannd i been asking send me the copon that i can order and i get a robatic email !”

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Posted 6 years ago

“I ordered some Oakley eyeglasses on June 9. Today is June 29 and I have not yet received them. Unsatisfactory!”

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Posted 6 years ago

Dear Bob, Thank you for taking the time to leave us a review. We are truly sorry for sending the glasses later than we are aiming to do. We constantly try our best in respecting the deadline for making and fitting the lenses for each pair of glasses that we sell. Sadly, sometimes mistakes are made and they delay the timely shipment of the glasses. We are truly sorry that such situation happened with your glasses. please let us know any suggestions that you may have , which could help us do better in the future. Once again, we truly appreciate taking your time in leaving us a review.

Posted 6 years ago

“Not very pleased with the fact my frames sat there over 3 weeks (due to lack of information).. I had a extremely hard time getting ahold of anyone as well as once they were shipped out, there was no address so I had to wait a additional week!”

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Posted 6 years ago

“The only reason I have left 1 star review is because there’s not a option for -0. Quick and simple regarding my experience and what to expect; there’s no such thing as “EXPRESS SHIPPING” I paid extra for 2-3 days shipment and I didn’t realize it was coming from Hong Kong, therefore express shipping doesn’t exist and forget about customer service because the answer for everything is “somebody will call you back” and that doesn’t happen until days after... If your debating where to place an order, the best suggestion I would give you is, to first call customer service and ask to speak to somebody in charge, not even the representatives can provide any type of help, it’s false promises with fake lenses...”

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Posted 6 years ago

Glasses Gallery is rated 4.5 based on 500 reviews