“Knives are OK. Not great but not bad. Recently ordered 7" fluted. Next day saw exact same thing on Costco.com for $15 less. Sent them the link and asked for a price adjustment. They responded with NO!!! I won't buy direct again and will let my staff know.
https://www.costco.com/p/-/global-40th-anniversary-7-fluted-chefs-knife/4201008884?langId=-1”
Hi Tom. Thank you for your feedback. We currently do not offer price matching against competitor pricing, including Costco. We appreciate you bringing this to our attention.
“Disappointed.Tried to use discount code on my second purchase, but it didn't work. With that being the case, probably won't make any more purchases.
You have to have trust in the company you buy from.”
“Terrible customer service experience on my end. Received the knife, it looked great and I took it out to try it. Started to cut a tomato and noticed it catching a bit . When examining it closer, I realized the blade was chipped. Reached out to customer service, who then told me I was out of luck, because the knife was now used. I replied saying I had literally just taken it out of the packaging and noticed a defect on first use (this was within a couple of days of receiving it). They have since just ghosted me..”
Hi Christopher. Thank you for your comments. We have a few simple tips that can keep those edges sharp longer. They are listed on the website, however, we will have our Customer Care team send them to you directly via email. If you have any additional questions, our Customer Care team will happy to assist you.
“This review is not for the quality of the product but for their customer service experience.
They provide little to no information on how to return their item. There is no invoice included with the purchase, the email noted on their website is non-functioning and was Undeliverable, their chat request is not really a chat and when I finally found a phone number where a human being would answer, they were very unaccommodating in making sure I had something to be able to return it after I printed out an invoice with no return, postage paid by them.
Bottom line, you better like the item as returning it was a part time job!”
Hi Kelly. We appreciate your feedback. If in the future, you would like to return a product, we have included the link to the Return policy for your convenience. (https://www.scanpan.com/warranty-and-returns) Alternatively, you can access the information via the link labelled 'Warranty and Returns' on the home page. We're glad that our Customer Care team was able to assist you.
“Please change my name to Tracy . I mailed the gift for my sister to Brittany. The next email that I get that says Brittany I will unsubscribe and block your emails.
Thanks
Happy holidays”
Hi Tracy. Thanks for your comment. When the order was originally placed it was placed with the name Brittney as both the shipper and recipient. The order shipped 12/1, so at this time the information cannot be changed.
“I have used global for years I love their knives, but I recently bought two for my mom and they won’t even cut a tomato after just two weeks. I’m confused really, but must embarrassed because I told my mom these were the best and she said sure they are and then she was right.”
