“Good prices, products and prompt shipping. However, the item was shipped in a box much larger than necessary and without proper packing material creating damage to the global cheese knife box making it ungiftable. Fortunately, the product did not appear damaged.”
Hi Susan. Thank you for your feedback. We do apologize for the packaging issue you experienced. Your comments regarding the oversized box and lack of protective material have been shared with our team for review, as we understand how important presentation is, especially for giftable items. We appreciate you bringing this to our attention and your continued support.
Hi Phillip. Thank you for your comments. We are glad the cleaver’s balance suits minor bird butchery so well. If you ever want a larger or lighter option for other tasks, we’re happy to help. Happy slicing!
Hi John. Thank you for your kind words! We are glad to hear that you had a positive experience with our quick delivery. We look forward to hearing your thoughts once the gift is shared in December. Until then, happy gifting!
“Disappointed that the boning knife I received looks completely different than the product pics. If I got a knife that looked like this from Amazon, I would have assumed it was a fake and returned it. Did I get some factory seconds? It just seems odd.”
Hi Gregory. Thank you for your feedback. The knife you received is authentic and matches the current stock from GLOBAL. The difference in appearance is due to studio lighting and editing in the product photos. Should you have additional questions, please contact our Customer Care team directly by emailing web-inquiries@scanpan.com or by calling, (877) 772-5467. Our Customer Care team is available Monday – Friday, 8am – 5pm (PST).
“I have 3 pieces of Global Sai cutlery and love each one with the 9" bread knife being the most recently acquired. I have been trying to order this bread knife for 1-2 years being told it wasn't available. I put this knife on a Global watchlist and was pleasantly surprised when I was contacted by Global as to it's availability. I was very happy to purchase it as soon as I was notified. What I'm not happy about is paying $189.95 for this knife and finding out less than a month after receiving it that it was now on sale for $151.96. Global must have know about this sale being forthcoming and wish they would have offered it to me at the sale price.”
“The selection is great and shipping is fast. The only drawback is the pricing. Even at major sales, popular retail shops such as Amazon can easily match or beat its price.”
“I like all of my Global knives very much. I find the quality to be good, for the most part, and the prices are more in line with my budget. I own seven Global knives and I am concerned about what seems to be a rust spot on my 10" chef's knife, thus only four stars in my rating. I have recommended Global Knives several times in the last two years.”
Hi Thomas. Thanks for your comments. We appreciate your feedback. While GLOBAL cutlery is not rust-proof, we recommend ensuring that the cutlery is dried immediately after cleaning and that it is not stored with cutlery that may be wet. If you have additional questions regarding the caring of your GLOBAL cutlery, our Customer Care will be happy to assist.
“I have used a set of 3 Global knives for many years and wanted to get a set with the smart knife block. Got the 6 piece Global Ukon set. Love the black and steel knife block but the knives themselves feel light and unsubstantial to use. The small serrated knife arrived a little bent at the tip. After handwashing the water marks need buffing. Was looking forward to having these in my new kitchen and while they are sharp etc. there is some quality missing.”
“Important, since I made this order, I keep receiving virus email. It’s like if my email was share with others while buying on your website. Please review and take action on that important matter. Thank you.”
“So far the knives are very nice. Takes a little getting used to the the shape of the handle but not an issue once you do. Very sharp but have not used long enough to judge how long the retain edge. Only issue with ordering directly from global vs a retailer is returns are expensive. Must be sure you are ordering correctly. Ordered some as a gift and had to return when I found out he did not want a knife block set. Although I ordered additional individual knives for him, the return cost of the set was $50. Otherwise customer service was responsive and pretty quick with refund. FedEx is not good with delivery in our rural area. FedEx kept changing delivery date and twice claimed poor weather prevented delivery. There was no inclement either day. UPS has been much more reliable.”
