“Good prices, products and prompt shipping. However, the item was shipped in a box much larger than necessary and without proper packing material creating damage to the global cheese knife box making it ungiftable. Fortunately, the product did not appear damaged.”
Hi Susan. Thank you for your feedback. We do apologize for the packaging issue you experienced. Your comments regarding the oversized box and lack of protective material have been shared with our team for review, as we understand how important presentation is, especially for giftable items. We appreciate you bringing this to our attention and your continued support.
“Knives are OK. Not great but not bad. Recently ordered 7" fluted. Next day saw exact same thing on Costco.com for $15 less. Sent them the link and asked for a price adjustment. They responded with NO!!! I won't buy direct again and will let my staff know.
https://www.costco.com/p/-/global-40th-anniversary-7-fluted-chefs-knife/4201008884?langId=-1”
Hi Tom. Thank you for your feedback. We currently do not offer price matching against competitor pricing, including Costco. We appreciate you bringing this to our attention.
Hi Mill. Thank you for your comments. We are thrilled to hear that our knives and sharpener have become your new favorites, even over your more expensive sets! Happy cooking!
“We absolutely love our Global knives! They are perfectly weighted and comfortable in the hand. We keep adding to our collection because the right knife for different tasks makes food prep so easy!”
Hi Cindy. Thank you so much for sharing this! We are thrilled that your GLOBAL knives feel perfectly balanced and comfortable, and it is wonderful to know they have made food prep easier for you. Building the right knife collection really does make all the difference! Happy slicing!
“Global Cutlery is exceptional. The cost isn’t bad. The value is excellent. Every piece is perfection. The blades hold their edge. They are easy to clean. The handle is nice because it won’t slip in your hand while working with wet items. I love all the pieces I’ve bought. Even the vegetable peeler.”
Hi Lael. Thank you for your comments. We are thrilled you are enjoying GLOBAL and that the blades, grip, and ease of cleaning meet your needs, including the vegetable peeler. We appreciate your support and are glad you are loving the pieces. Happy slicing!
“We have been Global fans for many years....and have gifted them to many recipients of varying ages. Everyone has become as devoted as we are. They sharpen easily and have remained a key part of food prep several times a day. Everyday”
“These knives are incredible! They're so well made, durable, easy to sharpen. They're also well balanced and easy to use. I keep buying them one at a time when I should just buy a set.”
Hi Margo. Thank you for your comments! We are thrilled you love the knives and that they are durable, well balanced, and easy to sharpen. We appreciate your support and your continued purchases. Happy slicing!
“Bang for the buck the Classic 7" Asian Chef's Knife (Item Number: G-4). I found out about them from my brother who is a chef. They sharpen easily and are workhorses. Ask around. You can't go wrong.”
Hi Joseph. Thank you for your comments! We are glad the Classic 7" Asian Chef's Knife meets your needs and that you are getting great value and performance. Happy slicing!
Hi Sarah. Thank you for your comments! We are thrilled to hear after 40 years you consider them the best knives you've owned. We appreciate your support and confidence in our products. Happy slicing!
“By far the best knives available. Purchased 3 knife set for my son for Christmas. Anxious to hear from him after usage. He used a large Global I took on vacation and said it was the sharpest knife he'd ever used. My son in law swears by Global. I'm giving them to all my grandchildren when they marry. Absolutely the best.”
Hi Judith. Thank you for your comments! We are thrilled you and your family love GLOBAL knives, and that the knife made such a great impression. Happy slicing!
Hi Donna. It looks like our Customer Care team responded to your inquiry on 12/05/2025. It seems you are returning the item for a refund. The return paperwork along with a prepaid return label was emailed to you. Should you have any additional questions, please reach out to our Customer Care team directly. You can reach them by emailing web-inquiries@scanpan.com or by calling (877) 772-5467. Our Customer Care team is available Monday-Friday, 8AM-5PM PST.
Hi Phillip. Thank you for your comments. We are glad the cleaver’s balance suits minor bird butchery so well. If you ever want a larger or lighter option for other tasks, we’re happy to help. Happy slicing!
“I’ve had the GS-7 paring knife for years. It’s my favorite knife and the one I use more than any other. I love it so much I just bought a second one for my vacation home. I love the way it fits in my hard and the great control it provides.”
Hi Jo. Thank you for your comments. We are thrilled to hear how much you love your GS-7 paring knife! It’s wonderful that you have found a favorite that you use so often, and we are excited for you to have a second one for your vacation home. Happy slicing!
