“overall, the course was good and provided me with important knowledge. I felt it was a little too much for 5 days and that 6 days would be more fitting for the amount of material. there was not enough time for labs as well because of this. another annoying issue is that the lab environment gets closed when the course ends, it would be great to have it open for a few more weeks for self-study.
the instructor was good and patient, I felt there were a few topics that didn't get enough attention during the course but as I mentioned, time was an issue.
Thank you!”
“Shinman Gilad is an excellent mentor, with great presentation skills. Is clearly seen that he has and excellent understanding if the material. He has the rare ability to make the material approachable even for students without the technical background.”
“Would have given top marks for the trainer who was excellent but it felt to me as if it should have been a five day course. The work material had several mistakes including a complete set of slides which were copied from an earlier example and not updated. The training facilities were not quite up to scratch either. The screen was too small and so we followed the slides on our laptops and handheld devices which kind of worked but because these were delivered as a pdf the resolution was bad on a lot of the images. It also made scrolling backwards and forwards difficult. Overall, it was a good course and the online pack is a useful resource.”
“Claire Mathew has been very helpful in arranging the training and assessment for me and my colleagues in Vodafone.
Very Professional and friendly staff at the training centre.”
“I was well prepared for the exam and the instructor had an excellent knowledge of the subject and was happy to answer questions. However, for me, I felt his delivery was more suited to a larger group.”
“As I have never worked in a big company or practiced ITIL before (been here 4 weeks) I found it harder than most as everyone else seemed to know most of the terms etc. I would have found it more useful if the instructor had been able to give examples of the processes and functions so I had something to relate them with as I was pretty confused with a lot of the terms.”
“Went to wrong location initially as received no update about where the course was.
The slides were incorrect, venue was sub par as were refreshments.
Still haven't received my Prometric voucher for the test.”
“The course was expertly delivered by friendly and helpful people in a nice establishment. Even the tea and coffee facilities were excellent. One could not ask for better.”
“Good Training Course. Some issues with Labs not being fully tested and amendments provided so did not work fully, on the plus side gave us a chance to practice troubleshooting skills”
“Trainer, Allen, was ruining all training in very interesting way.
He explained way more then the scope of curriculum, being focused on very individual needs of participants.
I would recommend him and this course to everyone.”
“I am just giving normal because the DB image server was corrupted so we were not able to do some Lab's, and the training documentation was out of date. The Softlayer portal add been updated since they review the training documentation.”
