Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.75

3.8 Rating 1,310 Reviews

70 %

of reviewers recommend Go Assist Ltd

Company Reviews

Questions

Metrics

3.8

Based on 1,310 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good fast reliable :)”

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Posted 9 years ago

“Happy camper! Great service.”

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Posted 9 years ago

“Avoid this company! My gas oven needed a thermostat as advised by the engineer that called. However as my built in oven was old the part wasn't available but it's taken a week to find out after numerous attempts to contact them and emails. I am awaiting return of my money. It was taken same day that the job was booked but how long will it take to pay me back. A no go company.!!!! Let's see outcome!!!”

Helpful Report

Posted 9 years ago

Hello Janice. The part not being available is understandably frustrating. Sorry to hear you have had problems getting through to us. Please know we are still looking into your case and will be in contact shortly to arrange any refunds due.

Posted 9 years ago

“Helpful, courteous service with a reasonable price and date for repair arranged quickly.”

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Posted 9 years ago

“DO NOT BE TAKEN IN - AVOID GO ASSIST / BIG WARRANTIES AT ALL COSTS. I rang to book a dishwasher repair, but said i would ring back after discussing with my partner. The saleswoman suggested I book to hold the repair time slot, and i could easily cancel later if i changed my mind. I booked , and then decided to cancel less than an hour later. I phoned and emailed to cancel repeatedly over the next four days. I was often told that i needed the Customer Care department , but they were either busy or not working that day. I asked for a direct dial number for that department but was told there wasn't one. Despite emailing to cancel that same day, the payments have been taken from my credit card account. I am still waiting for this to be resolved. I feel I have been misled , it has wasted a lot of time, and caused a lot of stress, and , as i say, remains unresolved.”

Helpful Report

Posted 9 years ago

Dear Mrs Dunford, we're sorry to hear about your negative experience. The payment was processed prior to receiving your cancellation request, although it can take several days for payments to show up on your credit card statement. Our Customer Care team have been exceptionally busy lately, which we apologise for, but please be reassured we're sorting this out for you immediately.

Posted 9 years ago

“To date the service has been terrible, we were told that the parts were on order to only then hear nothing for weeks. Once chased they then said that the parts weren't available. It was only when we started to ask for a refund that they explained the parts were once again available. It has now been another week and we are still waiting. I will never use this company again and will be spreading the word to everyone I know. Stay clear unless you want to lose your money for nothing.”

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Posted 9 years ago

We are sorry to hear you feel let down by Go Assist. The required parts taking so long to arrive is out of our control, but we understand your frustration with this. The vast majority of repairs go smoothly and are sorted within days, so we truly are sorry that this hasn't been the case.

Posted 9 years ago

“Booked a services with them to fix a minor leak, when the engineers came to fix the machine they made the condition worse as machine started flooding. call again to fix it and they said had to wait for the parts which took two months to arrive. and even after the second attempt they could not fix it. and when asked for refund they come with all excuses and denied the refund. very bad company and very bad customer service please dont use them at all. consider your money is lost.”

Helpful Report

Posted 9 years ago

Hello Raj, the vast majority of our repairs go smoothly, so we're sorry this wasn't the case in this particular instance. The parts taking so long to arrive was out of our control, but we understand your frustration with this. If we can be of any assistance please do not hesitate to contact our customer services team on 0800 8654111

Posted 9 years ago

“Everything!! They take your money. The numbers provided do not work or constantly ring out. They do not respond to emails. We actually got an appointment to fix our dishwasher 6 days after first missed apt we got a call 20mins before apt to say on their way. NEVER turned up and now we can get no response. This company is the worst ever if I could score -5 I would”

Helpful Report

Posted 9 years ago

Hello, we're sorry to hear you are disappointed. We are working with the engineer to arrange a new date for your repair and will be in contact shortly. We will be happy to provide an update anytime by calling 0800 8654 111.

Posted 9 years ago

“£200 fixed price including compulsory 1 year insurance to repair oven in 7 days' time. If I hadn't started to lose the will to live 20 minutes into the phone call, I might have gone through with it. I bought a brand new oven plus installation in 5 days's time and 2 year warranty for similar price from Curry's instead.”

Helpful Report

Posted 9 years ago

We're sorry to hear you didn't like the price, EC. You are under no obligation to take out the repair service when we ring to provide a quote. Repair times are usually quicker but depend on engineer availiability. We hope you are pleased with your new cooker but if you have any problems with it or any other home appliances do feel free to get in touch again.

Posted 9 years ago

“Does excatly what it says on the ad very simple and easy to use diffently b recomending to others.”

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Posted 9 years ago

“Booked and paid for a repair. No one came. Have been trying to get an answer from customer service for the last two days. No answer. Very easy to get hold of the sales team though !!!!!”

Helpful Report

Posted 9 years ago

Sorry to hear your engineer did not turn up to an appointment. We're keen to look into this for you and get a new engineer out immediately. You can call us on 0800 8654 111 between 9am - 6pm every weekday and 10am - 4pm on Saturdays.

Posted 9 years ago

“I feel like I've been conned. I paid for my cooker hood to be fixed, they sent out an engineer who sprayed the motor with silicone and it's now not extracting anything at all. when I complained I got fobbed off that they were going to dispute it and call me back but they never do. Now I spent the whole day calling but I'm just continuously on hold. Absolute rip off and I can see that I will never see any money back or have an appliance that's fixed.”

Helpful Report

Posted 9 years ago

Hi, sorry to hear you have not had a great experience. As you know, we are working with the engineer involved to get this resolved for you as a matter of urgency. We will be in touch with an update shortly.

Posted 9 years ago

“I have had real difficulty finding someone to repair my mobility scooter, the service is so ray to use and takes the stress out of the situation.”

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Posted 9 years ago

“Fast easy useful service”

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Posted 9 years ago

“We Have a Smeg Range Cooker with an oven which is not working. Go Assist were supposed to get it fixed for us. After six weeks and two visits arranged by Go Assist the oven id still not working. On investigation the company who were supposed to fix the problem are not recognised by Smeg. I contacted Smeg as follows: We have just moved to a house in Whitegate which has a Smeg Range Cooker. The oven did not work so we went on the internet and a Company selected by "Go Assist" arranged for a non Smeg Registered repair company of fix it. Two days they did not turn up and two days when they arrived very late they made a botched repair - the oven is still not working. We contacted Smeg directly who told us: I am sorry to hear of the problem with your repair. --- As North West Appliances is not one of our Smeg registered Engineers there isn't anything we can do. Smeg volunteered to send us full names and addresses of the Smeg registered engineers in our area. So at present after paying a total of about £260+ we still have an oven which does not work - Go Assist are not interested to help. So beware of their services.”

Helpful Report

Posted 9 years ago

Hello, we're sorry to hear you are unhappy with your experience. We use manufacturer or manufacturer approved engineers where possible, but on this occasion we could not provide this. Please know we spent a lot of time looking into this for you and we have now provided you with a refund.

Posted 9 years ago

“Easy to use site.”

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Posted 9 years ago

“Wanted to get my fridge freezer repaired as the fridge wasn't cooling. Most likely from a faulty heating thermostat which would cost £30. Company rang me to quote saying that it would be £138 but I had to sign up to insurance at £5 a month and they had reduced the cost of repair for this. When I said I categorically don't want the insurance just the repair they said that it comes as a package and I didn't have that option so they hadn't really discounted the repair they are just selling insurance. What a con! Told them I will get someone else.”

Helpful Report

Posted 9 years ago

We're sorry to hear you didn't like the price, Mrs Fairhurst. You are under no obligation to take out the repair service when we ring to provide a quote. If you do not find someone else please feel free to get in touch again, we'd be happy to fix your fridge freezer at the stated fixed price and guarantee all repairs for a year.

Posted 9 years ago

“Easy to deal with”

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Posted 9 years ago

“I am very impressed with your Web site both enquiry regarding washing machine and I'm pleased to introduce you to both relative and friends.thank you.....”

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Posted 9 years ago

“Excellent that i can apply online and be called back to confirm date and time to suit me. Also the fact that they don't charge if my machine can't be fixed”

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Posted 9 years ago

Go Assist Ltd is rated 3.8 based on 1,310 reviews