Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.75

3.8 Rating 1,310 Reviews

70 %

of reviewers recommend Go Assist Ltd

Company Reviews

Questions

Metrics

3.8

Based on 1,310 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice service”

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Posted 9 years ago

“Reliable source of service”

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Posted 9 years ago

“Be on web site found it easy to use”

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Posted 9 years ago

“Serviceman went to the wrong address, took pictures of proof of attendance, customer service contacted policy cancelled, no refund of call out charge.... Really”

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Posted 9 years ago

“Great customer service”

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Posted 9 years ago

“good to use and easy!”

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Posted 9 years ago

“Spot on service , came on time& date ,”

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Posted 9 years ago

“Nice service with friendly staff. Fixed my microwave pretty quickly.”

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Posted 9 years ago

“They are ok people.”

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Posted 9 years ago

“Unable to fix door on fridge but still got charged £60 because not economical to repair. Totally useless service for large repairs. Big mistake to use. Got the impression that was all they were interested was the £60W. ill avoid.”

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Posted 9 years ago

Hi Steve. Our priority is to fix the appliance when possible, however like you said it was uneconomical to do so. As agreed before the service, the charge covers the engineer call-out and administration. We're sorry to hear you did not have a positive experience with Go Assist on this occasion.

Posted 9 years ago

“Very prompt response and easy to contact via email. Although I have required 3 visits for the same problem it has all been handled very efficiently. Engineers have been very professional. Highly recommended.”

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Posted 9 years ago

“Excellent and efficient service, extremely pleased”

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Posted 9 years ago

“The problem was misdiagonised,”

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Posted 9 years ago

Thank you for your review. We use manufacturer & manufacturer-approved engineers to undertake our repairs. If you believe there was a misdiagnosis and would like to discuss with a member of our team please call 0800 8654111

Posted 9 years ago

“I played £160 for a fridge freezer to be fixed. It took 3 months of engineer revisits to decide it couldn't be fixed. Then I found out that as a part had been replaced I didn't qualify for the money back (minus an admin fee).”

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Posted 9 years ago

Hi Matt, sorry to hear your appliance took longer than expected to fix. The vast majority of repairs go smoothly and are sorted within days, so we're sorry this wasn't the case in this particular instance.

Posted 9 years ago

“Responded efficiently to our washer/dryer problem.”

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Posted 9 years ago

“Took to long to be told fridge freezer was not an economic repair. So had unhappy tenant for over a week”

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Posted 9 years ago

Hi Nicholas, sorry to hear you feel you did not have a good experience. If we can be of any help please call customer services on 0800 8654111

Posted 9 years ago

“First time visit and staff were polite and helpful.”

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Posted 9 years ago

“Appalling service. It took over 3 months to fix a damper assembly problem on a Daewoo fridge/freezer. Go Assist were absolutely useless in following up with the contractor they appointed. They promised to get in touch with contractor and call back on several occasions but didn't. After 3 months an engineer turned up but they had sourced the wrong part. Finally, after another week the right part arrived and the fridge/freezer is now working properly. My advice is do not use this company or its associates, who all work out of the same call centre in Bournemouth. No apology or expression of regret for abysmal service received.”

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Posted 9 years ago

Hi Bob, we are sorry you feel let down by Go Assist. The part taking so long to arrive was out of our control, but we understand your frustration with this. It is good to hear everything is working properly now and if we can be of help in the future please do get in contact.

Posted 9 years ago

“good reliable service.thanks”

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Posted 9 years ago

“Check your appliance handbook before you book this service, contact an engineer for a quote, then go to Go Assist”

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Posted 9 years ago

Go Assist Ltd is rated 3.8 based on 1,310 reviews