Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Branksome Business Park, Bourne Valley Road, Poole, Dorset
Rating: 3.72

3.7 Rating 1,355 Reviews

69 %

of reviewers recommend Go Assist Ltd

Company Reviews

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Metrics

3.7

Based on 1,355 reviews

Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

0333 733 1234

Location:

Branksome Business Park, Bourne Valley Road, Poole
Dorset
BH12 1DW

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

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“Easy to use site.”

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Posted 10 years ago

“Wanted to get my fridge freezer repaired as the fridge wasn't cooling. Most likely from a faulty heating thermostat which would cost £30. Company rang me to quote saying that it would be £138 but I had to sign up to insurance at £5 a month and they had reduced the cost of repair for this. When I said I categorically don't want the insurance just the repair they said that it comes as a package and I didn't have that option so they hadn't really discounted the repair they are just selling insurance. What a con! Told them I will get someone else.”

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Posted 10 years ago

We're sorry to hear you didn't like the price, Mrs Fairhurst. You are under no obligation to take out the repair service when we ring to provide a quote. If you do not find someone else please feel free to get in touch again, we'd be happy to fix your fridge freezer at the stated fixed price and guarantee all repairs for a year.

Posted 10 years ago

“Easy to deal with”

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Posted 10 years ago

“I am very impressed with your Web site both enquiry regarding washing machine and I'm pleased to introduce you to both relative and friends.thank you.....”

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Posted 10 years ago

“Excellent that i can apply online and be called back to confirm date and time to suit me. Also the fact that they don't charge if my machine can't be fixed”

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Posted 10 years ago

“Nice service”

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Posted 10 years ago

“Reliable source of service”

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Posted 10 years ago

“Be on web site found it easy to use”

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Posted 10 years ago

“Serviceman went to the wrong address, took pictures of proof of attendance, customer service contacted policy cancelled, no refund of call out charge.... Really”

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Posted 10 years ago

“Great customer service”

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Posted 10 years ago

“good to use and easy!”

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Posted 10 years ago

“Spot on service , came on time& date ,”

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Posted 10 years ago

“Nice service with friendly staff. Fixed my microwave pretty quickly.”

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Posted 10 years ago

“They are ok people.”

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Posted 10 years ago

“Unable to fix door on fridge but still got charged £60 because not economical to repair. Totally useless service for large repairs. Big mistake to use. Got the impression that was all they were interested was the £60W. ill avoid.”

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Posted 10 years ago

Hi Steve. Our priority is to fix the appliance when possible, however like you said it was uneconomical to do so. As agreed before the service, the charge covers the engineer call-out and administration. We're sorry to hear you did not have a positive experience with Go Assist on this occasion.

Posted 10 years ago

“Very prompt response and easy to contact via email. Although I have required 3 visits for the same problem it has all been handled very efficiently. Engineers have been very professional. Highly recommended.”

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Posted 10 years ago

“Excellent and efficient service, extremely pleased”

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Posted 10 years ago

“The problem was misdiagonised,”

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Posted 10 years ago

Thank you for your review. We use manufacturer & manufacturer-approved engineers to undertake our repairs. If you believe there was a misdiagnosis and would like to discuss with a member of our team please call 0800 8654111

Posted 10 years ago

“I played £160 for a fridge freezer to be fixed. It took 3 months of engineer revisits to decide it couldn't be fixed. Then I found out that as a part had been replaced I didn't qualify for the money back (minus an admin fee).”

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Posted 10 years ago

Hi Matt, sorry to hear your appliance took longer than expected to fix. The vast majority of repairs go smoothly and are sorted within days, so we're sorry this wasn't the case in this particular instance.

Posted 10 years ago

“Responded efficiently to our washer/dryer problem.”

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Posted 10 years ago

Go Assist Ltd is rated 3.7 based on 1,355 reviews