Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.75

3.8 Rating 1,310 Reviews

70 %

of reviewers recommend Go Assist Ltd

Company Reviews

Questions

Metrics

3.8

Based on 1,310 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PLEASE DO NOT USE THIS COMPANY 'Go Assist'. My experience: Took up the insurance, paid £79 for microwave engineer call out charge. My microwave was just not heating that is all. Engineer came and within minutes blew up the Transformer which caused the appliance to smoke and make loud noise. When I compliant, engineer came and took it to the work shop and after a week I got a call from Go Assist saying I need the following parts: Magnetron, Transformer, Diode and a Capacitor. As a good will you just pay £242 for the Transformer. When I went to cancel my insurance I was charged £50 by Go-Assist. Brand New Microwave costs between £148 to £428 with 2 years plus 5 years of Parts insurance. I would rather not think about this company and have sleepless nights then to pay them £50 and got rid of.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY This company doesn’t eve deserve a star. Reported a broken fridge freezer back in July, an engineer comes out says parts need to be ordered. We constantly get told to wait....2 months later and we are without a freezer in a global pandemic. We have contacted the company I don’t know how many times and they are useless. They have now told us that the parts aren’t coming until at least January. They have taken from us over £600 from us and we therefore can not afford to buy a new fridge freezer until they give us our money back. They are now trying to say the parts are non refundable to which we were never told, we are still trying to get our money back. DONT NOT USE THEM!!!!!!!!”

Helpful Report

Posted 5 years ago

Hi Chloe. Thank you for providing feedback on your recent experience with us. We are of the understanding that this has now been resolved for you due to the contact made on Trustpilot and our social media pages, with a refund sent to you. Team Go Assist

Posted 5 years ago

“Just contacted Watchdog. 3 weeks on fridge/freezer still not working paid for parts not sure I needed engineers and call handlers have amnesia. Freezer 18 degrees fridge 14 degrees warmer than outside. Having spent so much £79 call out, insurance, part £255.90 and £149 for a small fridge freezer to keep me going after losing £100 food after I was assured after E hours freezer would be ready”

Helpful Report

Posted 5 years ago

“A terrible companyRip off merchants my fridge freezer needed a spare part the 2 so called engineers came into my house no masks & no shoe protection. Go assist wanted to charge me £800+ for a spare part that I could buy for £276 inc vat.Do not go near this company. When I enquired about the repair I was told a lot of untruths(LIES) get a local repair engineer to repair your appliance. No positive points👎”

Helpful Report

Posted 5 years ago

“after reading so many negative comments I was really worried so I called Go Assist and asked if I could have a refund- They sent an engineer out today and he has fixed my fridge freezer. Thank you so much will be using again if I ever need to”

Helpful Report

Posted 5 years ago

“Absolutely appalling service. They gave a very hard sell on their warranty almost to the point of arguing with me when I refused it. They then took my money for a dishwasher repair and said “we always aim to have an engineer with you within 48 hours”. They use 3rd party engineers and booked me in for 2 weeks later. I demanded a refund and called a local engineer who came the next day. I would strongly advise against using Go-assist.”

Helpful Report

Posted 5 years ago

“Bad, bad, bad!........ Do not use - dishwasher is still not fixed after 7 weeks due to parts being out of stock. They are refusing to give me back my money - even though they cannot give me a date for the parts to come in. Chased and chased - apparently the complaints department do have a phone line to speak to their customers - really. Absolute joke - now taking it further. Also be warned - they charge an high admin fee on any parts ordered which they do not tell you over the phone but apparently it's in the contract! STAY AWAY if you want your appliance fixed in 2020.....”

Helpful Report

Posted 6 years ago

“Fast and friendly service”

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Posted 6 years ago

“The online application service seemed quite easy to use and the comfort of the 12 month cover is good too.”

Helpful Report

Posted 6 years ago

“A bit early to be making a review as I have just emailed my details for the repair. Nevertheless, so far it has been very simple to follow the instructions. Hopefully, all continues as simply as it has begun. Margaret Young, Exeter.”

Helpful Report

Posted 6 years ago

“Wanted £70 for a replacement dishwasher part despite website saying fixed fee”

Helpful Report

Posted 6 years ago

Good morning Kerry, We're sorry that you decided to not go ahead with a repair with Go Assist. Whilst we do offer fixed price repairs, this is not applicable to the Labour only option that you selected. Kind regards, Team Go Assist

Posted 6 years ago

“Easy to book and good price.”

Helpful Report

Posted 6 years ago

“Very easy website to navigate through, explaining all options very clearly (conversely, my manufacturer's website was incredibly complicated and I gave up). Affordable options too, and good availbility of repair dates. Thumbs up from me!”

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Posted 6 years ago

“Simple easy to book.”

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Posted 6 years ago

“So far so good - need to wait to see if engineers turn up and mend but happy to get someone before Christmas and it was quick.”

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Posted 6 years ago

“Great company to deal with. Nice and clear easy to understand.would recommend again.”

Helpful Report

Posted 6 years ago

“Very easy and hopefully they will mend my cooker”

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Posted 6 years ago

“VERY EASY TO ARRANGE”

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Posted 6 years ago

“I contacted this company to arrange a cooker repair , paid over the call out fee and was told the engineer allocated to my area would contact me to arrange a visit . The original call was made on a Friday by the Tuesday I still had received no contact . I called the mobile no given by Go assist for the engineer, after several attempts eventually spoke to someone on Wednesday and was told he didn’t cover my area and had informed the company of this . I recontacted Go assist , after many apologies I was assured someone would call me back , I waited all day , no call was made . Thursday I called them again and was told they didn’t have an engineer in my area anymore . Nearly a week later I am looking for another company to arrange a repair . Very poor service would not recommend them .”

Helpful Report

Posted 6 years ago

“Fast and reliable in our time of need in the run up to Xmas.”

Helpful Report

Posted 6 years ago

Go Assist Ltd is rated 3.8 based on 1,310 reviews