“I have been with Good Energy for electricity for several years and liked the tone of correspondence. I therefore switched to you for my gas supply. You don't seem to have noticed as you are still inviting me to do this, and I wonder if there should be some advantage in the price. I would also like to pay for gas by direct debit, but I had no answer to my letter requesting this.”
Hi Audrey, we're sorry that we didn't get back to. We can confirm that your gas and electricity are on our cheapest rate for your region. We have also sent you a Direct Debit mandate in the post today.
“I like Duel Energy for its work and for renewable energy.
However as a low energy user I am disappointed to hear that because I am a low user my bill will increase even though you are lowering your prices for gas and electricity - because you are raising your standing charges to the point where any benefit to myself is annulled. :(”
“If you enjoy having a glow of satisfaction because you're doing something right sign up to Good Energy - it's our long term gift to our grandchildren as well as to ourselves .”
“Good Energy is an excellent company. They are very easy to contact and are very helpful (with a real person) when you phone them. Best of all, they are using renewable energy.
Pat. P.”
“Really impressed with the ethics of Good Energy. Plus, am a gas and electricity customer and have always been totally happy with the fantastic service provided.”
“The best customer service team EVER. Real people who are genuinely interested in helping to respond to your issue - what a breath of fresh air from what we, alas, now seem to have in most customer service departments. Not only that, but it's done quickly and efficiently. All that and I haven't even mentioned that it's 100% renewable energy! How good does that feel?!”
“I switched from Scottish Power. It took a year to finalise the bills from Scottish Power, through a seemingly interminable saga of failed computer systems lengthy phone calls and confusing and erroneous statements. It took less than a week to have things sorted with Good Energy. Eventually the matter was only resolved when Scottish Power had to ask Good Energy for another copy of the changeover information because the Scottish Power system had screwed it up, at least that's what they told me, though given the mess of everything else to do with Scottish Power that may be another fairy tale.
Thank you Good Energy, please keep up the good work.”
“We live in Delabole, we were the first county to have the "windmills" we were told £50.00 signing on fee, £50.00 after the first year, cheaper electric because we lived in the AREA.
wrong on all accounts, we never got the £50.00 signing on fee!
That is why we changed, you never kept your word. Try again harder to help those who would come back too you.”
“I think you are so bad that I am in the process of finding an electricty supplier that knows what good customer service is. I think I have found them and will be saying goodbye Good Energy as soon as I can.”
We're really sorry to hear that you feel this way. If there is anything we can do to resolve this then please email us at customerservices@goodenergy.co.uk
“I have had SOLAR PANELS for 14 years and I asked GOOD ENERGY to take me on as I am not very happy with SSE but for some reason they could not, I am a GOOD ENERGY customer.”
“We switched to Good Energy in 2006 and have not looked back. Their commitment to the highest quality of service is remarkable and we are happy to pay their very competitive prices when we know that all my energy is clean and green. They reward very well if you recommend a friend. And why would you not recommend them?”
“Great ethical policies with sustainable electricity generation; truly dreadful customer service. Estimated readings can be wildly inaccurate, and when corrected and a new bill requested, the Computer continues to churn out reminders and final demands. Revised bills take weeks to arrive, plus reminders to the call centre. Cold calling by agents purporting to represent Good Energy, demanding personal info but refusing to identify themselves, doesn't help.”
Hi John, we're sorry to hear that you are unhappy with our service. If you'd like to email us at customerservices@goodenergy.co.uk with your account details, we can look in to this as a matter of priority.
“I joined Good Energy in 2012 and so far I have been very satisfied with the service I have received. However, isn't it about time the prices were reduced - after all, every other company seems to have done this.”
“You are so easy to work with. My work means I have to work with renewable departments in other supplier companies and they are always so obstructive and hard to deal with”
“Usually I think you're good but you just sent me a completely ridiculous electricity bill of over £600 which was invented out of nowhere. Also you for some reason had to send someone to my home twice to verify a meter that you had installed yourselves years back when I put in the PVs. These two incidents may be related.”
“We've been with Good Energy for well over a year now and find their customer service excellent. They respond quickly and effectively to my emails and are so easy to get through to on the phone whenever I need to speak to someone. Would heartily recommend.”
“We joined Good Energy as soon as we heard about them, in the early noughties as they made no distinction in tariff rates between pay as you go and debit customers, it being then a cornerstone of their fairness policy. We heard about them through Evangelical Alliance communication, and switched immediately we saw they sought justice for poorer people who can't risk running up a bill. All other suppliers at that time penalised meter payers by charging at a higher rate per KW.
Never regretted it! We're also home generators with 16 PV panels in 2011 on our retirement, and GE have been consistently helpful and constructive in every way since then. I believe three friends have switched on our recommendation. Another one may be pending....”
