Goodhood Reviews

Name: Goodhood
Rating: 4.49

4.5 Rating 2,322 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and great service.”

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Posted 1 year ago

“Always 10/10, thanks as always guys”

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Posted 1 year ago

“Always great selection of items and designers. Also great sales. Staff in store always friendly and helpful.”

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Posted 1 year ago

“Top class clothing & service”

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Posted 1 year ago

“Never disappoints. Keep it up 👍🏽”

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Posted 1 year ago

“Great quality, colour and size, speedy delivery ... happy as always x”

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Posted 1 year ago

“Always have the most stun clothes and SPEEDY delivery”

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Posted 1 year ago

Hey Jemimah, Thank you for taking the time to leave a review, we appreciate it! Best, GOODHOOD

Posted 1 year ago

“Goodhood sent the wrong-sized shoes and then tried to exclude the initial delivery fee from my refund after returning the order.”

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Posted 1 year ago

Hey Sam, Thank you for taking the time to leave a review. Not sure if you had missed my reply to your email before placing this review, but I stated that if the incorrect size was sent from our side, we would of course waive the return costs. I've sent you another email in case you missed he first! Thanks, GOODHOOD

Posted 1 year ago

“Great garms, great service, great shop”

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Posted 1 year ago

Hey Mark, Thank you for taking the time to leave a review, we appreciate it! Best, GOODHOOD

Posted 1 year ago

“5 stars as always, quick and reliable. Keep up the good(hood) work guys!”

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Posted 1 year ago

Hey, Thank you for taking the time to leave a review, we appreciate it! Best, GOODHOOD

Posted 1 year ago

“Good hood is my go-to on any given day to liven it up - brilliant eye for buying, excellent service and always a little bit ahead of the curve.”

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Posted 1 year ago

Hey, Thank you for taking the time to leave a review, we appreciate it! Best, GOODHOOD

Posted 1 year ago

“Top quality service, great selection of brands”

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Posted 1 year ago

“Love the shoes. And delivered painlessly within a couple of days. Great experience all round.”

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Posted 1 year ago

“Always excellent product, thoughtful packaging and quality service”

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Posted 1 year ago

Hey Nathan, Thank you for shopping with us and we're glad you enjoyed the experience! Best, GOODHOOD

Posted 1 year ago

“Some hard-working folks keeping the steadily declining retail space in Shoreditch interesting. Always good vibes instore, can't fault deliveries. Support your local independents!”

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Posted 1 year ago

“Super item at a discounted price”

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Posted 2 years ago

“I brought a waterbottle as a gift. It arrived within days wrapped well. Very pleased with service.”

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Posted 2 years ago

“Nice website and products but customer service was so frustrating to deal with compared to bigger sites like End, Mr P, Represent etc. Will avoid in future.”

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Posted 2 years ago

Hi Giorgio, Our customer's feedback is very important to us and we thank you for taking the time to comment regarding the service here at the Goodhood Store. We are a small independent company who try our very best to help our customers when and where needed. In regards to returning your order to us, here at the Goodhood we have a 14 day returns policy which we believe is more than enough time to be able to decide whether the item is suitable, as a gesture of goodwill we offered for you to be able to return the items for a store credit, this is not often an option we will offer past our 14 days returns policy and we are sorry you were dissatisfied with the outcome. If we can help you with anything else, please do not hesitate to contact help@goodhood.co.uk. Thanks, GOODHOOD

Posted 1 year ago

“Goods arrived quickly. Unfortunately I had to return the shoes because of sizing issues but the returns procedure was easy and the refund was quick. I would use Goodhood again.”

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Posted 2 years ago

“Always reliably on point! Cant fault em…”

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Posted 2 years ago

Goodhood is rated 4.5 based on 2,322 reviews