Goodhood Reviews

Name: Goodhood
Rating: 4.49

4.5 Rating 2,322 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Favourite online and in person store for clothes & homewares ! Love ya Goodhood 🫶”

Helpful Report

Posted 2 years ago

“Hello 👋🏽 long-time customer Keane here. I really love the service - keep doing what you do! I buy most of my clothes from you. A few bits of feedback: - I feel like I should be able to use more of my points and get access to more benefits. I've got 3.8k points but all I can use is a £5 voucher... - would love to see a wider range of hats / accessories (bandanas / bigger necklaces would be cool) - collabs with local designers in the remake scene would be awesome - more local designers featured in-store and on the site - really poor online customer service (waited 1 week with no response then had to visit the store) when an item wasn't included in a package last year Also happy to chat more in the future, I work at Mixcloud and run their insight/research operation and would love to help Thanks, Keane”

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Posted 2 years ago

“Arrived pronto products all marvellous love goodhoodx”

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Posted 2 years ago

“Vey professional and helpful. Thanks!”

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Posted 2 years ago

“Wish I still lived in your Hood,but now I'm in Scotland I love that the website and service still feel local, friendly, and curated brilliantly. Whatever you feature, I know you've sourced the best version, and I've got Goodhood from 10-12 years ago that still beats the rest.”

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Posted 2 years ago

“The best of the best”

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Posted 2 years ago

“I love Goodhood I’ve ordered online Been to the shop Great place, great products, great people.”

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Posted 2 years ago

“Have great products at good prices. Delivery very quick, will buy from again.”

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Posted 2 years ago

“Love Goodhood!”

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Posted 2 years ago

“Went into the store to order and collect from store. The store failed to email me when the item had arrived. Waited over a week and had to chase, only to be told the item had been received at the store the day after I ordered it! Not the best intro to Goodhood.”

Helpful Report

Posted 2 years ago

Hey, Thank you for your review. We do have a system in place to notify customers once the order is ready for collection but on this occasion this appears to have failed, we're very sorry for any inconvenience caused. If you have any other questions please do not hesitate to contact help@goodhood.co.uk Kind regards, GOODHOOD

Posted 2 years ago

“Top notch service! Dispatched quickly and packaged very well! Buy with confidence from a wicked store!”

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Posted 2 years ago

“Fantastic!”

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Posted 2 years ago

“very poor customer service; due to the below points there is no direct telephone line you go on the chat and wait for hours before someone answers they send you items different to what is advertised on their website, and when you tell them, they justify their false advertising they do not act to correct the error they made , i asked for the refund of the shipping cost, which is the least they can do for receiving incorrect items , and they refuse i asked for the email to be passed to the manager and they never bother replying disappointing retailer , with poor after care service , will never buy from them again”

Helpful Report

Posted 2 years ago

Hi Aous, Thank you for your feedback. As discussed with our Customer Care team, the item you purchased is noted to be unique for each individual product, and therefore the product you receive when ordering may be different to the image on site. We appreciate your frustration in not receiving what you thought you would, but this information is readily available on the product page on our website and so the product you received was correct, it was just not what you had hoped. We believe you have now received the shipping compensation you requested, and we hope we can move on from this in an amicable way. Best wishes, Goodhood

Posted 2 years ago

“Item came within two days, so slightly ahead of schedule.”

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Posted 2 years ago

“Brands, product, staff and exceptional. My favourite independent store by a mile.”

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Posted 2 years ago

“Been regularly shopping at Goodhood for the past 15 years and it’s always been a pleasure. Some of the new staff you’ve got recently are so unhelpful and disinterested that its actually become quite an unpleasant experience to shop in store. Not all the staff thankfully but you need to address it.”

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Posted 2 years ago

“Great independent. Service always excellent and wide range of brands.”

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Posted 2 years ago

“Pretty disappointed, ordered two items and paid for next day delivery. Only one item came and upon talking to customer services, I was informed the other hadn’t even been processed. I was told the delivery charge would be refunded but would not trust again.”

Helpful Report

Posted 2 years ago

Hey, I am very sorry to hear that you have had a disappointing experience, please check you inbox as I have sent you an email! Thanks, GOODHOOD

Posted 2 years ago

“Amazing service can’t fault it ❤️”

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Posted 2 years ago

“Very Nice~!!”

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Posted 2 years ago

Goodhood is rated 4.5 based on 2,322 reviews