Goodhood Reviews

Name: Goodhood
Rating: 4.49

4.5 Rating 2,322 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing experience. Ordered a t-shirt. Received an email after 2 days stating delays due to high order demand. 3 days later another email thanking me for waiting and at the same time a refund notification. I am Assuming this means my order has been cancelled. It’s disappointing to be let Down with a purchase but made more so by the lack of exemption clear communication. I have had a similar experience before and will likely avoid in future.”

Helpful Report

Posted 2 years ago

Hi there, We are sorry to hear you did not have a good experience when placing your order. Could you please email help@goodhood.co.uk and we can try and make this right. Thanks, GOODHOOD

Posted 2 years ago

“Best shop in london - you got this … so that just happened!! stay hydrated !!!”

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Posted 2 years ago

“Thought the delivery charge was a bit high but was okay with it. Lack of free returns is really disappointing. Returns process wasn’t simple either.”

Helpful Report

Posted 2 years ago

Hey, Please could you email help@goodhood.co.uk so we can hopefully make this right! We are sorry you did not have an easy customer experience. Thanks, GOODHOOD

Posted 2 years ago

“Goodhood is a great store with wonderful staff - the online experience is also really good it would be nice if collect from store was free rather than having to pay full delivery costs though But overall this is one of the best stores there is”

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Posted 2 years ago

“Best selection, best styling, great product”

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Posted 2 years ago

“Good looking and high-quality item is fantastic although the delivery fee is a little annoying. Still need to take time to review the shoe in the long-term.”

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Posted 2 years ago

“Great product, service and comms! One of my favourite stores and a great team! *****”

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Posted 2 years ago

“Great selection and quick delivery.”

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Posted 2 years ago

“Perfectly packaged , quick delivery, easy to use website, the best clothing 👌... I'll be back soon 👍”

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Posted 2 years ago

“Smooth process, updated on delivery promptly. Package arrived perfectly.”

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Posted 2 years ago

“Postage prices for receiving and returning (£7!?) are totally out of line with their competitors - wont be shopping here any more”

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Posted 2 years ago

“Amazingly fast service for online purchases. No problems at all.”

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Posted 2 years ago

“Good quality products as always, but last order was a bit frustrating - I had ordered for next day delivery, but received part of my order next day and part of it the following day. This was not communicated clearly by Goodhood and led to some confusion when I opened the first parcel and could see it was not my full order. But all was ok once I figured it out and the second parcel arrived. This won't stop me ordering from Goodhood, but also was not the best customer experience.”

Helpful Report

Posted 2 years ago

“Order came within two days as promised. Been to the store in London and always wanted a purchase and finally got one, and a great bargain! Thanks GoodHood!!”

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Posted 2 years ago

“Next day delivery arrived on time. Your website does not work on PC or laptops, only on my mobile phone. I have told customer service many times but they never reply. You should fix it because then I would buy loads more”

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Posted 2 years ago

“Excellent price for a good quality product that arrived promptly. Would recommend”

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Posted 2 years ago

“Perfectly done”

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Posted 2 years ago

“The store is beautiful, all the clothes are amazing. It’s hard to to buy everything you see. But customer service doesn’t exist. There are customers but no service. Team is not welcoming and if feels you’re bothering them asking for any information or sizes.”

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Posted 2 years ago

“Super efficient as always”

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Posted 2 years ago

“Their items are too expensive. I like to find the items that I like and find them cheaper elsewhere. Also they don’t stock my shoe size (size 12).”

Helpful Report

Posted 2 years ago

Goodhood is rated 4.5 based on 2,322 reviews