Goodhood Reviews

Name: Goodhood
Rating: 4.49

4.5 Rating 2,322 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

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“Great product and service”

Helpful Report

Posted 1 year ago

“One of my favourite stores. There’s always surprises to find in both clothing and lifestyle sections. I always take a look when I’m walking past the area. After moving, the store gets further from where I live ( it used to be 5 min walk!) but I think I’ll still keep visiting.”

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Posted 1 year ago

“Great customer service from Goodhood. Many thanks.”

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Posted 1 year ago

“I purchased it from Japan, and they handled it with great care. I'm looking forward to next time. Thank you.”

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Posted 1 year ago

“Fast shipping, great communication”

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Posted 1 year ago

“A great store with a great selection of goods. It's always an inspiration and our favorite spot to visit whenever we visit London.”

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Posted 1 year ago

“Shipping time between ordering and shipment can be slow, although there is comms to say there maybe a delay, often these comms are slow to come though. Other than that a fab shop, fab range of gear…I love it!! 🥰”

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Posted 1 year ago

“Very nice Shop, well curated. Fast shipping and super nice customer support.”

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Posted 1 year ago

“Good customer service ! Love the clothes. Quick answer! Love it !!”

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Posted 1 year ago

“Great online service good well packaged and arrived on time”

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Posted 1 year ago

“Ridiculous returns policy, completely out of step with competitors.”

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Posted 1 year ago

“Dope store,service and smooth transaction”

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Posted 1 year ago

“They were quite poor at helping with my enquiry. I actually asked them twice to speak to the store but as it was not an online purchase as they stated, they could not help. I had to understand that they could not be bothered at giving them a call to find out. There is no number so this is the only way I could reach them out and I do not live close to the store. Sad”

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Posted 1 year ago

“One of the best clothing and homeware stores in London. Goodhood has been a favourite of mine since it opened, the staff are helpful and friendly, the stock and styling are always spot on, and the ambience or vibe in the store is extremely welcoming and inspiring. If you're a London local it should be one of your go-tos and if you're visiting the city it's a must check out.”

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Posted 1 year ago

“Great online selection. Excellent customer service.”

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Posted 1 year ago

“Great shop full of well curated selects and friendly staff.”

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Posted 1 year ago

“The best , most simple and comfortable pockets shirt 👕 😁😁”

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Posted 1 year ago

“Goodhood has a beautiful and curated mix of beautiful streetwear and homeware. Highly recommend!”

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Posted 1 year ago

“Binolla is a great broker, realiable and trustworth. They offer multiple options for trading. There's no delay and they very fast to deposit and pay. They are very serious about fair trade and the support is awsome. They'll answer you in a second. Great place to have a trading experience safe, fair and profitable.””

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Posted 1 year ago

“Delivery took 9 days and you charged me £7 for this. When I noticed that the trainers were too small I wanted to return them however it would have cost me another £7, so because I live in east London I asked customer service whether I could return them in store to save me the £7. You guys said “of course”. I returned them to the store, only to get charged again £7 for postal service. Terrible service! Won’t be ordering online again.”

Helpful Report

Posted 1 year ago

Goodhood is rated 4.5 based on 2,322 reviews