Goodhood Reviews

Name: Goodhood
Rating: 4.48

4.5 Rating 2,326 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 12th October 2025

Wyatt Galbraith

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bloody love Goodhood. Always reliable and solid. Fantastic customer service. Just a lovely bunch of people.”

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Posted 1 year ago

“Excellent selection Fast shipping Cool packaging”

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Posted 1 year ago

“Great service from start to finish”

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Posted 1 year ago

“Crazy kindness , perfect product condition , cute sticker”

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Posted 1 year ago

“Great product and service”

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Posted 1 year ago

“One of my favourite stores. There’s always surprises to find in both clothing and lifestyle sections. I always take a look when I’m walking past the area. After moving, the store gets further from where I live ( it used to be 5 min walk!) but I think I’ll still keep visiting.”

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Posted 1 year ago

“Great customer service from Goodhood. Many thanks.”

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Posted 1 year ago

“I purchased it from Japan, and they handled it with great care. I'm looking forward to next time. Thank you.”

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Posted 1 year ago

“Fast shipping, great communication”

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Posted 1 year ago

“A great store with a great selection of goods. It's always an inspiration and our favorite spot to visit whenever we visit London.”

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Posted 1 year ago

“Shipping time between ordering and shipment can be slow, although there is comms to say there maybe a delay, often these comms are slow to come though. Other than that a fab shop, fab range of gear…I love it!! 🥰”

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Posted 1 year ago

“Very nice Shop, well curated. Fast shipping and super nice customer support.”

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Posted 1 year ago

“Good customer service ! Love the clothes. Quick answer! Love it !!”

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Posted 1 year ago

“Great online service good well packaged and arrived on time”

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Posted 1 year ago

“Ridiculous returns policy, completely out of step with competitors.”

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Posted 1 year ago

“Dope store,service and smooth transaction”

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Posted 1 year ago

“They were quite poor at helping with my enquiry. I actually asked them twice to speak to the store but as it was not an online purchase as they stated, they could not help. I had to understand that they could not be bothered at giving them a call to find out. There is no number so this is the only way I could reach them out and I do not live close to the store. Sad”

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Posted 1 year ago

“One of the best clothing and homeware stores in London. Goodhood has been a favourite of mine since it opened, the staff are helpful and friendly, the stock and styling are always spot on, and the ambience or vibe in the store is extremely welcoming and inspiring. If you're a London local it should be one of your go-tos and if you're visiting the city it's a must check out.”

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Posted 1 year ago

“Great online selection. Excellent customer service.”

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Posted 1 year ago

“Great shop full of well curated selects and friendly staff.”

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Posted 1 year ago

Goodhood is rated 4.5 based on 2,326 reviews