Goodhood Reviews

Name: Goodhood
Rating: 4.48

4.5 Rating 2,329 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 12th October 2025

Wyatt Galbraith

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While I know the brand of the clothing I purchased pays zero attention to packaging, it's unacceptable for a boutique of your reputation to slap a high-value item into a box with no inner protection or at least a decent presentation. This could've easily been alleviated with something primitive, like tissue paper. I regret not buying the item from any of your competitors, so I suggest a reality check as a customer of 6-7-odd years who will not make another GH purchase, probably ever.”

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Posted 2 years ago

“Lovely staff, tasteful selections...”

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Posted 2 years ago

“Item arrived quickly and was exactly as ordered. Good service.”

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Posted 2 years ago

“Very good experience from start to finish.will definitely be ordering in future.”

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Posted 2 years ago

“I ordered 4.5-5.5 Received 3.5-4.5 You need to learn to read”

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Posted 2 years ago

“fast ship, best service”

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Posted 2 years ago

“Goodhood is a unique and wonderful store. There is nowhere else quite like it! It’s always fun and friendly with impeccable service. The curation of goods is superb and the space is beautiful. Highly recommended.”

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Posted 2 years ago

“Great products and great service...Thank you!”

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Posted 2 years ago

“Always on time and expertly packaged.”

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Posted 2 years ago

“I bought a ring for my daughter’s birthday and it arrived quickly and beautifully packaged. Unfortunately it was just too chunky for her small hands so I made a return in store and it was unproblematic and received my refund a week later. Thanks!”

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Posted 2 years ago

“Everything from ordering to collection was 1st class . Item was packed very well , I wouldn’t hesitate to order again . FB”

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Posted 2 years ago

“Expensive experience. Price point doesn't seem to match the quality of the goods. Perhaps it's the super-inflation but the overall the experience of the purchase is on the disappointed side.”

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Posted 2 years ago

“Really happy with the service. Package arrived quickly and packaged spot on. Buying stussy merchandise is very hard at the moment as there is a lot of fake products being sold on sites. This was top quality and a hood price. Would definitely recommend and wish all the success.⁷”

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Posted 2 years ago

“I love Goodhood but I’d ordered a gift online which wasn’t quite right and when I went to return it, I was already outside of the two week return policy. A two week return policy leaves little room for deciding and returning an item.”

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Posted 2 years ago

“Great range and super fast international delivery”

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Posted 2 years ago

“Very good website to navigate, clothing is exceptional. Had to do a return recently and it went perfectly”

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Posted 2 years ago

“Very nice selection of labels and styles - and their sales are cracking !”

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Posted 2 years ago

“Items arrived the next day”

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Posted 2 years ago

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Posted 2 years ago

“I bought a $250++ electric kettle from them. It was not front and center on the listing that it came with a UK plug. Why would they accept my money and ship it to the US without question if they really are a 40-person company? When they heard back from me, they reccommended I buy a power adapter. Ok. So I did. That failed to provide enough juice to keep the appliance from turning itself off. So, after I spent that additional money Goodhood told me they don't provide return labels from the US. Ship it back to them for $100+ dollars so they can resell it locally and or claim it at a loss? No thanks. Quite unhappy with their dismissive customer service and lack of foresight. Would never buy from them again.”

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Posted 2 years ago

Goodhood is rated 4.5 based on 2,329 reviews