Goodhood Reviews

Name: Goodhood
Rating: 4.48

4.5 Rating 2,326 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 12th October 2025

Wyatt Galbraith

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was surprised it took a week to come. I order a JL products and it came the next day.”

Helpful Report

Posted 3 years ago

“Super quick delivery and the absolute best selection. The store is mad too.”

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Posted 3 years ago

“In truth the service from GH is very, very poor you start to get a feeling that I every time you order with GH it’s some sort of ‘crazy game’ will I or won’t I get my delivery? Will my delivery be on time? Will my delivery be accurate? Will my delivery be refunded due to lack of stock? The list is endless but by now I’m sure you get the drift! This is a huge shame as I always want to support the little guy I’m an avid fan for independent concept stores and have always shopped preferably with them, but ‘ by GH own admission’ there is a agreement that the service if very poor and certainly not to the standard of which it should be! My advice is yes it maybe worth purchasing online with GH but do not expect delivery to be on point and be prepared for disappointment, this can also be said for there return policy, Receive an item can take 7 days return an item can take 7 days (don’t forget to submit for approval on line prior) refund can take 5 working days Process to get you money back can be extremely long and please don’t attempt to call the customer service team they won’t answer just send an email a prey the respond but don’t hold your breath this may also take some time All the above is true to personal experience, this isn’t a personal attack on any of the GH team just pointing out flaws which I believe should be ironed out especially when you consider todays market and the fight the independent shops have on there hands”

Helpful Report

Posted 3 years ago

Hi, We are sorry to read about your poor experience with Goodhood and certainly not what we would like to hear about our services. We have emailed you directly. Thanks The Goodhood Store

Posted 3 years ago

“placed my order 7 days ago, still no confirmation e-mail and no sign of my order. you guys are normally on the ball so not sure what is happening.”

Helpful Report

Posted 3 years ago

Hi, We are sorry to hear about your poor experience in ordering with us. We have emailed you directly. Thanks The Goodhood Store

Posted 3 years ago

“Goodhood is a great shopping destination offering a variety of contemporary brands spanning across clothing, homeware and beauty. I think the selection is one of the most interesting in the city and I find something I like each time I go. Definitely an institution.”

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Posted 3 years ago

“Great Selection of items! I really enjoyed shopping for sweatshirts and other unique items! Xx”

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Posted 3 years ago

“Really quick considering it was easter weekend, kept me updated and all came in good condition. Thanks!”

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Posted 3 years ago

“Top tier curation. Worth a visit for the smells alone 🫶🏻”

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Posted 3 years ago

“Staffs are really helpful. The picks are really good. Love this shop.”

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Posted 3 years ago

“Staff always nice and helpful. Relaxed store with great products. Sell hype-y brands without the attitude. Probably my favourite streetwear shop in London.”

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Posted 3 years ago

“Great selection of brands and items. Bargains to be had during sales.”

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Posted 3 years ago

“The people at Goodhood are the guys you want to go to. They always have the best of everything. Such an amazing place to find new styles and even finding out what your own style is. They stock a huge variety including really sought after Japanese brands. Can’t rate them enough.”

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Posted 3 years ago

“Always the best selection, friendly customer service and super fast delivery. Girls love Goodhood!!!”

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Posted 3 years ago

“Great service!”

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Posted 3 years ago

“I love goodhood! I’ve purchased in store many times and the experience is always amazing! The staff are very friendly and helpful. Ofcourse the products are fantastic, such a wide variety of products and new and unknown brands which you can’t purchase anywhere else! The online experience is also super easy, delivery was efficient and opening the package was nice. Nothing but good things to say, very loyal customer!”

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Posted 3 years ago

“All staffs were kind and helpful! 🌸”

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Posted 3 years ago

“Came well packaged and quick, love my shoes”

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Posted 3 years ago

“As soon as I walked in the door the Goodhood crew were on hand to help out. Always super nice and friendly. Still my favourite shop!”

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Posted 3 years ago

“Very communicative and updated me on all stages of the dispatch process. Reasonable price for shipping. Quick and easy purchasing process.”

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Posted 3 years ago

“Very quick delivery and product arrived in perfect condition!”

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Posted 3 years ago

Goodhood is rated 4.5 based on 2,326 reviews