Goodhood Reviews

Name: Goodhood
Rating: 4.48

4.5 Rating 2,326 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 12th October 2025

Wyatt Galbraith

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love you guys, geniunely, love your aesthetic and your shop is great. But I ordered something and then you took a while to deliver it. I understand that its difficult right now but you then also cancelled one of my items, which suggests that you have a warehouse problem that needs to be addressed I am currently looking for part time work so if you wanted to reach out to me to potentially come and work for you, please do.”

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Posted 3 years ago

“Always a friendly welcome instore. And very easy online ordering. Only shame us not being able to pick up online order in store”

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Posted 3 years ago

“Even in sale time it's dispatched the same day. The delivery company went to the wrong house and the package returned to Goodhood. Emailed Goodhood to ask what happens and a quick reply to say that once returned to them they would send to me again. Which they did. Great service. Appreciate it”

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Posted 3 years ago

“Great customer service”

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Posted 3 years ago

“Managed to find what I was looking for on the website and it was on sale too so win win. Delivery was fast. Recommended.”

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Posted 3 years ago

“Can you help me it won’t let me reset my password Email is adgough@icloud.com Says I don’t have an account with you which isn’t correct I’ve been registered for years get updates about all my rewards etc”

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Posted 3 years ago

Hey Adam, We're sorry you're having issues with your account, we are reaching out to you via email now to get this resolved. Thanks, Goodhood Team

Posted 3 years ago

“Great customer service, staff maintain a welcoming and friendly attitude while not being too intrusive.”

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Posted 3 years ago

“One of the best shop in London, super nice staff and amazing customer care for online orders!”

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Posted 3 years ago

“Excellent service and I was kept updated regarding the delivery of the jacket due to it being a busy sale period for Goodhood to post items out to customers.”

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Posted 3 years ago

“Prompt delivery and easy to order online, shoes were perfect size and well packaged and protected upon delivery.”

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Posted 3 years ago

“Goodhood has quickly became one of my fav stores in London.”

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Posted 3 years ago

“v nice v cheeky thanks again”

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Posted 3 years ago

“Excellent service is the norm with these guys. A wonderful selection of Fashion and Lifestyle at competitive prices with very quick customer service that resolves any issue. Goodhood is the first place I turn to purchase goods from.”

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Posted 3 years ago

“Poor packaging jacket had defects spent £850 on it not good at all”

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Posted 3 years ago

Hi Asilkan, Thank you for letting us know about this and we apologise that you did not have the Goodhood customer experience we strive for. Your feedback helps us do better. We have reached out to you via email and hope to hear from you so we can resolve this promptly. Thanks, Goodhood Team

Posted 3 years ago

“Goodhood appears to prioritise picking and despatching goods based on the monetary value of items, ie high value and it's straight out the door, low and it can just sit around, which is completely unacceptable, especially given that only one form of P&P is offered, which is a premium charge. How do I know this? I ordered three items as a supplementary gift for a birthday at the beginning of the week (a Monday), the total value not being that much. My partner on the other hand ordered a high-value item of clothing, and a day or two after me, both were to be dispatched to the same address. The high-value item came straight away, no problem. However, my order just languished in the Goodhood order list till I eventually received an order dispatch confirmation on Friday, that is four days after having ordered it. I sent an email to Goodhood, asking what the hell was going on? Ignored. Re-sent it a week later. Ignored again. The result, the birthday gift that was ordered at the beginning of the week, actually turned up at the end of it. No doubt, the response to this will be standard drivel along the lines of "orders take between 3-4 working days" and various nonsense. However, let me put this to you, taking an actual week to deliver a small order when charging P&P at the rates stated is completely lame. Furthermore, the clear distinction between the two orders' monetary value and the resultant differentiation in terms of dispatch is obvious.”

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Posted 3 years ago

Hi John, I hope you are keeping well and I am so sorry to hear of your negative experience with us. As a small independent business, every order is valuable to us no matter what the monetary value is. Due to our stock being in multiple locations across the business, sometimes certain orders can take longer to dispatch than others. We really value our customer's feedback as it helps us to do better. Your feedback will be passed on to the Warehouse and Logistics team so that we can improve in the future. Thank you, The Goodhood team

Posted 3 years ago

“Have always found them to be great...great choice of products and excellent customer service”

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Posted 3 years ago

“Great product with prompt delivery. Could not be happier.”

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Posted 3 years ago

“Beautiful vase, great service”

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Posted 3 years ago

“I am still waiting on my parcel to arrived :( can’t comment much”

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Posted 3 years ago

“It took more than a week for my order to be dispatched and I still haven't received my order.”

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Posted 3 years ago

Goodhood is rated 4.5 based on 2,326 reviews