Goodhood Reviews

Name: Goodhood
Rating: 4.48

4.5 Rating 2,326 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,326 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 12th October 2025

Wyatt Galbraith

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

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“Great, thank you!”

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Posted 3 years ago

“I made a big order with Goodhood almost two weeks ago, expecting it to arrive in time for my mother's 50th birthday. However it has still not been delivered. I have also not yet received a confirmation of the order being dispatched. This is obviously disappointing as I would expect the order to have at least been sorted and dispatched by now, 5 business days later.”

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Posted 3 years ago

“Lovely staff, great variation of items. Visiting the store is defenitely worth it.”

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Posted 3 years ago

“You've asked me to write a review, but my order hasn't actually arrived yet. It took 5 days to get an order confirmation (even though the money had been taken from my account), and when I emailed for some help, no one replied. They still haven't. It's been almost a week since I ordered (on Wednesday, it's now Tuesday) and I don't have the Tee. I thought that DHL express (not cheap) would have it here by now. It was a birthday gift and the birthday has passed. I could overlook the delay, but the fact that no one got in touch to assist me and now you've asked for a review is just daft. I expected better and am quite disappointed.”

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Posted 3 years ago

“I have made an order on the 29th April and there is no sign of any communication from you guys. It has been nearly 2 weeks now.”

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Posted 3 years ago

“Great service. Arrived when they said it would. Happy with the product. Will be back.”

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Posted 3 years ago

“Very unhappy with customer service. I paid for next day pick up and my order was not ready for collection until over a week later. I emailed the customer service email 3 times querying the whereabouts of my item, with no response, and called the phone number listed on the website only to be told to email them! Very unhappy with this service, and would expect a full refund on the shipping I paid for.”

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Posted 3 years ago

“Parcel sent by DPD. Out for delivery notification; checked later day said was g being sent back to goodhood. Tried to ring but impossible to speak to human unless known extension number. Told to email, emailed. Told 2 working days for a reply (no reply 4 working days later), and chaser email sent. As result had to buy gift again and will have to wait on reply to get refunded on 1st purchase.”

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Posted 3 years ago

“Order still hasn't shipped”

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Posted 3 years ago

“i want stickers next time bruh”

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Posted 3 years ago

“Nice quality item, very happy. Will shop again!”

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Posted 3 years ago

“Great people to deal with outstanding customer support and their range is 2nd to none”

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Posted 3 years ago

“Ive never had a delivery come within the expected time and have consistently had issues with customer service. I had an email on Monday telling me my order had been dispatched and every day since then (now Thursday) I’ve been contacted letting me know it couldn’t be delivered before my time slot for postage was even over.”

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Posted 3 years ago

“Ordered nearly two weeks ago now and still nothing has turned up. Had an email saying 'shipment is on the way' - but the tracking number doesn't work. I got in touch with the help email address to ask for an update from them 4 days ago - and no reply from them. And one of the items I ordered was not available in the end. So ... not great.”

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Posted 3 years ago

“Great store, very helpful and lovely staff.”

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Posted 3 years ago

“A brilliant experience from beginning to end 5 stars”

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Posted 3 years ago

“I paid 5£ for the gift wrapping service yesterday to then find out none of the prices had been removed on the items. Why bother including a gift receipt if all the individual prices are left on? It seems petty to complain but this has left me resenting the extortionate wrapping fee.”

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Posted 3 years ago

“Goodhood is one of the best retail experiences in London, from stock curation to in-store aesthetic to staff.”

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Posted 3 years ago

“Paid for next day delivery for gf birthday present before holiday on Tuesday. Didn’t arrive til Saturday. Pls refund my shipping fee. No one picked up the phone, no one replied on insta. Terrible customer service”

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Posted 3 years ago

Hi Tom, Sorry to hear about your experience shopping with Goodhood. Its not the experience we would want our customers to have. We have emailed you directly. Thanks The Goodhood Store

Posted 3 years ago

“Non existent delivery times at checkout - Very slow communication after my order on dispatch and delivery. In fact still waiting to find out when it's going to be delivered 4 days after ordering. I think if you pay over £5 for delivery you should have a time frame of delivery”

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Posted 3 years ago

Goodhood is rated 4.5 based on 2,326 reviews