Goodhood Reviews

Name: Goodhood
Rating: 4.48

4.5 Rating 2,328 Reviews

86 %

of reviewers recommend Goodhood

4.5

Based on 2,328 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 12th October 2025

Wyatt Galbraith

Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and efficient service. No problem returning item (wrong size) and very quick return on my second order (right size!). Refund on first item was also very prompt.”

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Posted 2 years ago

“Very quick delivery, the vase I ordered as a present was well packaged to prevent damage. I am very impressed. This is the second time I have ordered and have had excellent service both times. I emailed to ensure I received two different items as they were for a present and received a prompt response.”

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Posted 2 years ago

“Super quick and easy!”

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Posted 2 years ago

“Great thank you”

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Posted 2 years ago

“Good range of products, goods always arrive well packaged and as stated. My one stop shop for daughter gifting :)”

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Posted 2 years ago

“I wanted to order some mitts as a present. We’re out of stock so I left an e-mail. Very pleased that they were quickly back in stock. Fast delivery. Very pleased”

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Posted 2 years ago

“Always a great service from a friendly team that care about what they do and the experience you have.”

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Posted 2 years ago

“Great product care, well packaged and looks like the pictures”

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Posted 2 years ago

“Excellent service Quick delivery”

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Posted 2 years ago

“Item arrived with no problem, purchasing and check out was just as easy and the item came packaged well with no damage. They even gave a free newspaper of their products which I thought was a cool touch to the deliver, very individual and one of a kind. Thanks!”

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Posted 2 years ago

“Good service, had some adidas trainer in stock for my wife for Christmas. I couldn’t find these anywhere else in stock. Arrived promptly no issues.”

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Posted 2 years ago

“This is genuinely one of my favourite shops - staff are lovely and super friendly. Everything's well-curated and I just want to buy the whole shop.”

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Posted 2 years ago

“Great service, well packaged, quick delivery. As always excellent service”

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Posted 2 years ago

“I made a return and I argued that the colour of the product wasn't right. The customer service employee avoided having any conversation. I have been shopping from Goodhood for almost a decade (mostly in-store) and I didnt expect this treatment and I made a negative comment here. After my feedback, the manager got in touch and immediately tried to take action to fix this. That's very appreciated. Thank you”

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Posted 2 years ago

“Shocking customer service. Lost my items at a cost of over 300 pounds, refused to help, blamed DPD and never got items or money back.”

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Posted 2 years ago

“Excellent delivery. Christmas present so cannot comment on the gift.”

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Posted 2 years ago

“Ordered online they were here the next day can’t get better than that”

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Posted 2 years ago

“Super fast shipping. Really happy with my purchase. A really strong, thoughtful, curation of pieces on their site. Great to support an independent.”

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Posted 2 years ago

“Been buying here for years; always good service and great products.”

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Posted 2 years ago

“reliable, very quick delivery for this time of year and some really cool bits on the website”

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Posted 2 years ago

Goodhood is rated 4.5 based on 2,328 reviews