Goodhood Reviews

Name: Goodhood
Rating: 4.49

4.5 Rating 2,322 Reviews

87 %

of reviewers recommend Goodhood

4.5

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 (0)207 729 3600

Email:

benphillips@goodhood.co.uk

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Goodhood 1 star review on 14th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous // 01/01/2019

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“Always a great service from a friendly team that care about what they do and the experience you have.”

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Posted 1 year ago

“Great product care, well packaged and looks like the pictures”

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Posted 1 year ago

“Excellent service Quick delivery”

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Posted 1 year ago

“Item arrived with no problem, purchasing and check out was just as easy and the item came packaged well with no damage. They even gave a free newspaper of their products which I thought was a cool touch to the deliver, very individual and one of a kind. Thanks!”

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Posted 1 year ago

“Good service, had some adidas trainer in stock for my wife for Christmas. I couldn’t find these anywhere else in stock. Arrived promptly no issues.”

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Posted 1 year ago

“This is genuinely one of my favourite shops - staff are lovely and super friendly. Everything's well-curated and I just want to buy the whole shop.”

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Posted 1 year ago

“Great service, well packaged, quick delivery. As always excellent service”

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Posted 1 year ago

“I made a return and I argued that the colour of the product wasn't right. The customer service employee avoided having any conversation. I have been shopping from Goodhood for almost a decade (mostly in-store) and I didnt expect this treatment and I made a negative comment here. After my feedback, the manager got in touch and immediately tried to take action to fix this. That's very appreciated. Thank you”

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Posted 1 year ago

“Shocking customer service. Lost my items at a cost of over 300 pounds, refused to help, blamed DPD and never got items or money back.”

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Posted 1 year ago

“Excellent delivery. Christmas present so cannot comment on the gift.”

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Posted 1 year ago

“Ordered online they were here the next day can’t get better than that”

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Posted 1 year ago

“Super fast shipping. Really happy with my purchase. A really strong, thoughtful, curation of pieces on their site. Great to support an independent.”

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Posted 1 year ago

“Been buying here for years; always good service and great products.”

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Posted 1 year ago

“reliable, very quick delivery for this time of year and some really cool bits on the website”

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Posted 1 year ago

“Love this store. Absolute great products. Lovely staff.”

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Posted 1 year ago

“Super quick delivery and I love my new mittens - thanks!”

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Posted 1 year ago

“Great website, item was dispatched very quickly!”

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Posted 1 year ago

“quick delivery - good quality - great customer service”

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Posted 1 year ago

“I always enjoy coming to the Goodhood store. The staff are always welcoming and friendly, you can have a laugh with them but they also know their stuff! The web experience is just as good.”

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Posted 1 year ago

“Best store in london”

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Posted 1 year ago

Goodhood is rated 4.5 based on 2,322 reviews