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Gooseberry Shop Reviews

4.5 Rating 3,291 Reviews

88 %

of reviewers recommend Gooseberry Shop

Company Reviews

Product Reviews

4.5

Based on 3,291 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 1%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01159988553

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Gooseberry Shop 1 star review on 2nd May 2024

Gooseberry Shop 1 star review on 2nd May 2024

Gooseberry Shop 1 star review on 2nd May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order on 27th January which said would get my delivery within 10 days. Then I chased after this time period to be told the item was not in stock!!! I chased again after a week and they said they dispatched it (15th February). I then chased them Friday to say that they will chase the courier as it is dispatched. Have heard nothing further from them and it is showing as not with the courier. I have asked them to cancel the order and refund me, but on looking at another review site I think I'm gonna have trouble getting my money back....avoid this company!!”

Posted 4 years ago

“Lure you in with attractive offers and prices, 3 weeks after an order was placed and no sign of it being dispatched, I would highly recommend avoiding this joke of a business altogether. Scroll down to see many disgruntled customers”

Posted 4 years ago

“DO NOT USE THIS COMPANY! I brought a shampoo and conditioner on the 30th November 2019. Was waiting for my items, as I was desperately running low on my products. I emailed twice to try and understand why it wasn't taking to long to receive my items. I was first told it was a delivery issue and the second was told my items would be with me by the end of the week. It got to December 17th and my items still hasn't arrived. So again I emailed the company and asked to cancel and they advised they would refund me. Then on the 5th of January 2020 I got an email from the company confirming my items had been shipped?! I them called them twice, no answer and emailed saying I wanted to raise a complaint. As I cancelled my items and should have been refunded. Checked my card no refund was given. I was told I would be emailed once the issue was resolved and never was. Then I was told I was refunded, but it was never received. Twice I emailed about my refund and was fobbed off, told it had been processed and would reach me within 3-10 working days. So then, I went to my bank and asked them to raise a dispute and I have finally got my refund. The company's communicarion was shocking, full of lies. If anybody else has had similar issues, get a dispute raised with your bank! I am hoping this company gets shut down by Trading Standards. They have no care for their customers and no conscious.”

Posted 4 years ago

“I placed an order on 31st December, it’s now 23rd Feb and still no product. In January contacted several times, told the order was delayed due to the delivery company, the. told it was dispatched but no dispatch no and they’d check and come back to me, then I asked for owners email address, ignored. A week later I asked where the order is again and was given the exact same message that it was a problem with the delivery tracker no. Then told again it was problems with courier. Still no order and now I’m just being ignored. Avoid this company at all costs!!!”

Posted 4 years ago

“I placed my order on 5 January 2020. On 20 January 2020 I was told the order would be within me "within a week". When I still hadn't received them "within a week", I was told on 6 February 2020 that they'd be sent out to me "tomorrow". On 7 February 2020 they said they would send me a confirmation when the order was on its way (having said the previous day that they'd be sent on the 7th). On 10 February 2020 I received a text saying that my order has been shipped. On 19 February 2020 I sent a message asking when I could expect to receive the delivery. I have heard nothing since. I await your response. It makes me question if your 'reviews' are bona fide.”

Posted 4 years ago

“Worst possible customer service I have ever experienced. No one returns calls; no follow up with fake Hermes delivery advice. Do not use this company. All good reviews are false. I am reporting then to the Trading Standards Authority.”

Posted 4 years ago

“It’s a CON. They take your money and you will never receive your goods. Call your bank if you have fallen prey to them a launch a dispute for a refund.”

Posted 4 years ago

“Please do not use this company they will take your money & they do not deliver the goods or refund your money back i have been waiting for nearly 4 months please look elsewhere”

Posted 4 years ago

“I made an order for my conditioner on 27th January and still do not have this product. I was advised that they do not have the item in stock (after I chased them) and then have now waited another couple of weeks. I chased them last Thursday and was told it was being sent that day and over a week on it has still not been delivered. It is showing as despatched but Hermes haven't even received it yet. I have been emailing customer service the last couple of days but have had no response. I just want a refund now and do not want to order from them again!!”

Posted 4 years ago

“This should be a zero rating!!! I placed my order on 14th Jan - didn't arrive. I chased my order on three seperate occasions-;they promised on the three occasions it would be within the week - didnt arrive! Asked for a refund they said 3-10 days .... didn't get the refund! Spoke to my bank who took my complaint and they got my money back for me. They had my money for 6 weeks.... what sort of a business are they running - no producers just have our money for weeks OR in some cases (I have read about) forever.”

Posted 4 years ago

“They still owe me £50 of items from before Christmas”

Posted 4 years ago

“Worst customer experience I’ve ever had. Wish I could zero star”

Posted 4 years ago

“’ve used Gooseberry Shop, Nottingham via their online platform in early 2019 and (despite a delayed delivery) they completed the order eventually (after a few chasing emails). I placed a Black Friday order, for the same goods, on 17/11/19 and have had nothing but excuses and delays. Their web shop replies to all emails promptly, but their actions don’t match their promises ! I eventually lost patience on 3/2/20 and requested a full refund, which they stated may take 3-10 business days to show in my account. Needless to say, this timescale wasn’t kept to, so I contacted my bank yesterday who managed to lodge a “chargeback” (due to the lack of refund) and the bank processed a full refund same day. Under the circumstances, I cannot recommend Gooseberry Online at all and would strongly advise you to shop elsewhere: Don’t be fooled by the discount codes and competitive prices : they’re out of their depth in the world of e-commerce and unavailable to talk to (via phone) in case of complaint !”

Posted 4 years ago

“**Reported to Trading Standards** Ordered goods in October. No goods & no refund yet - Feb!! Repeated assertions that they will look into it and process a refund. Money has never materialised. Reported website and associated salon to Trading Standards.”

Posted 4 years ago

“Worst customer service ever experienced. Ordered a product in the second week in January, nothing delivered by 24th. Cancelled product via email on 24th which ironically was confirmed by them that they would process and refund. Bizarrely the product turned up on 11th February. After cancelling with Gooseberry I ordered from an alternative supplier which was delivered with no fuss and before Gooseberry's product arrived!! Despite at least a dozen emails and about four messages left on the only tel number. I've even tried to email the director David Butler registered with companies house.”

Posted 4 years ago

“If it is possible to rate a company with minus stars I would. Terrible company, bombards you with email offers and fails to fulfill when you place an order. No refund received after agreeing to on a massively delayed order and the lack of customer service response is shocking. Save your money, time and sanity by avoiding this company at all costs.”

Posted 4 years ago

“Never ever deal with this company. The service is beyond appalling, the sooner it goes into bankruptcy the better. Read the reviews. DO NOT buy from here, you won’t get your order nor a refund.”

Posted 4 years ago

“Placed an order in early January - it didn’t arrive. When I got in touch was told it was delayed with no delivery date available, so I cancelled my order. Was told my refund would be with me in 3-10 days. That was over 3 weeks ago and I have not received a refund. I have emailed several times, rung them multiple times and left a message requesting a call back (seems you can’t speak to someone directly - it always goes to message). I still have no refund and seemingly no way of getting anyone to speak to me about this. Really not impressed and won’t shop with them again.”

Posted 4 years ago

“If there was an option to give "0 STAR" then I would definitely be choosing this option. My partner ordered Kevin Murphy hair products from Gooseberry for my Birthday. He ordered them on 05/01/2020 to arrive in good time before my Birthday on 16/01/20. It is now 17/02/20 and we are yet to receive out items. The customer support we have received has been appalling, we have been promised on numerous occasions that the goods have been sent/or will be sent the next day and yet nothing has been received, yet they have taken his money!!! There has been explanation as to what has happened, there wasn't any warning that they wouldn't turn up on time and no offer of any discount given the amount of time we have waited either - we haven't even received a response each time we have inquired to see where the products are! I cannot believe they manage to run a business this way and we definitely won't be using them ever again. We just want a refund now. Do not order from this company.”

Posted 4 years ago

“I placed an order in November which has yet to be delivered. I requested a refund in December and this has still not been credited. The customer service from this company is discussing and I will not be using them again”

Posted 4 years ago

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Gooseberry Shop is rated 4.5 based on 3,291 reviews